Microsoft

Dear [redacted] ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account login concern We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with charges on your account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support a [redacted] between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: my issue has still not been resolvedMicrosoft has called me an absurd amount of times to tell me they will be doing nothing to resolve this issue and I will need to take legal action to get any resolutionThe level of service is despicable! My issue is certainly not resolvedI continue to have voluminous complications because of the previously-complainproblemI do not have an updated service numberI have requested nothing other than that which I am entitled due to the significant problems caused by Microsoft, and I expect the business to accept responsibility for its negligence.Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized charges for Xbox Live The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I have tried the support team but I end up with someone outside the U.Sand have a hard time understanding themI have also heard that Microsoft will be pretty much forcing windows on everyoneeven people who do not want it due to being gamers with games that will crash and never work again due to windows 10.Sincerely, [redacted]

Hello,My name is [redacted] and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaintsI receivedyour complaint from Revdex.com saying that you have experienced issues with SkypeI’mvery sorry to read that and I will gladly assist you further.At Skype,we have systems and processes in place designed to detect potentiallyfraudulent or illegal behaviour carried out in respect of Skype accounts, thusto protect our UsersTherefore the Skype account was blocked in order toprotect the account information from unauthorized access.Our usualpolicy is that we will remove the restriction from a Skype account as soon aswe have done a few security/identity checks, to make sure we open the accountfor the rightful owner and not for the fraudstersThe necessary checks afteran incident like that include the verification of some of your payment detailsas well as the necessity to change your Skype account passwordPassword changecan only be done after successful verification.Youraccount settings have been adjusted in a way that you can recover your accountby changing the passwordYou can do this here: https://login.skype.com/recoveryYou need toenter the registered email and follow instructions.After youhave changed the password, please confirm the change via Revdex.com and I will unblockthe Skype account.I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Kindregards, [redacted] CustomerRelations OfficeSkype

Complaint: [redacted] I am rejecting this response because: My service order was finally completed after much delays, and I did receive my Surface within the delayed time frameBut as is outlined in the attached message from Microsoft and in the attached transcript, is a promise from those representatives that the additional situation regarding my being lied to by a support representative and sent to the Yorkdale Microsoft store for a replacement—where I was told upon my arrival that "it did not work that way" by the store rep—would be adequately addressedNothing has ever been done about these issues and no one has made an attempt to contact me back after I was promised resolution I have since sold my Surface Pro and will no longer be using Microsoft Products as a result of this experience Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: They are still advertising a product that is simply not available anywhere for the advertised pricehttps://www.microsoft.com/en-us/store/d/surface-pro-4-i5-256gb-black-type-c...⇄ Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2014/11/10) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your video game issueWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account Sincerely, Microsoft Corporation Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) It took the company days from the release date to get the game I desiredMS should compensate the consumer for their mistakeThey did not keep their promise as advertisedHere is my transcript from one of the CS members at microsoft Final Business Response / [redacted] (4000, 14, 2014/11/28) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for compensationWe have reviewed your situation and while we understand your frustrations we are unable to take the action you've requestedWe consider this matter closed Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I am confused with your response You have my name and email address You know when I purchased my device, and where How hard is it to do a search in your database? However, if this will help you out any: I purchased my device on 1/7/2016, you sent me an email confirming my order on 1/8/ The tracking number for the shipment is [redacted] The order number was [redacted] This was purchased via Paypal My email address is the address given to you at the time of the order You notified UPS of the package being ready for shipment on 1/9/at 12:54AM Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: You are asking for information your customer service representatives never provided me withI was never provided with a service request number as I stated before but your presumably automated response has ignoredYour representatives have clearly failed at thier rolesI can provide you with my account details you can see I own the gameI can provide you with proof of purchase and pre order informationI will pursue this to the fullest extent of my abilitiesThis is bait and switch to the letterYour company promised something and when it has come time to deliver you have given me the run around at every turnDissatisfied would be a understatementI demand a satisfactory conclusion [redacted] ***

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.comThe previous response provided to you is the final response from Microsoft for this complaint Due to this, Microsoft considers this matter closed Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro issueUpon reviewing your service request number and conversation history with our customer service agent, our agent was correct in saying no refund will be issued as your Surface Pro is out of warrantyDue to this reason we consider this case closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g: “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: There are many complaints regarding this controller and many unhappy customers Microsoft should stand behind their products and replace the broken controller They are taking advantage of the consumer to line their pockets This controller is faulty and was manufactured that waySincerely, [redacted] ***

Here is the service request number [redacted]

Hello [redacted] ***, Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Better Business Bureau claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/10/16) */ Dear Mr [redacted] , My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further Upon checking our records I can confirm that the fraudulent charges have been reversed I have also removed the restriction from your Skype account and you can again use all paid serviced The reason we blocked your Skype account, is to make sure that the fraudsters cannot continue to make misuse the account, which could result in additional cost on your Skype accountOur usual policy is that we will remove the restriction from a Skype account as soon as we have done a few security/identity checks, to make sure we open the account for the rightful owner and not for the fraudstersThe necessary checks after an incident like that include the verification of some of your payment details as well as the necessity to change your Skype account password I hope the response has ben helpful Again, we apologise for any possible inconveninces caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding billing concernsWith the information you provided in your claim, we were able to locate a service request on your accountWe apologize that we are unable to offer a full refund, but as the agent explained, we can offer a refund for one month of servicesWe understand this is not the resolution you were hoping for, however Microsoft Policy prevents us from providing one for more than one month of service Please let us know if you would like to go through with thisWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Complaint: [redacted] The case number I received when speaking to a customer service representative is [redacted] When I get access back to my account I will then find this complaint satisfactory.Sincerely, [redacted]

Hello,Thank youfor your reply and for the information provided.Upon checkingour records I can see that the subscriptions purchased on the account have beenused successfully.If you arehaving technical issues with calling some mobile or landline numbers, please goto the following link on our support page to check the requirements and resolvepossible issues with call quality: https://support.skype.com/en/faq/FA33Uponchecking our records I can see that the original payments have been made viavouchersVouchers are non-refundable as stated in Skype Terms of Use ParagraphRefund Policy: http://www.skype.com/en/legal/tou/#10When youpurchase Paid-For-Products directly from Skype you will be entitled to acancellation period of fifteen (15) days (a “Cooling-Off Period”) unless youhave made use of the Paid-For-Products in any way, in which case theCooling-Off Period will be extinguished and your purchase cannot be cancelled orrefunded.Outside ofthe Cooling-Off Period, only subscriptions are refundable unless used orexpired.TheCooling-Off Period and refunds do not apply to Paid-For-Products that are (i)purchased via a third party partner of Skype (please contact the partnerdirectly, who may decide in its sole discretion whether or not to pay arefund), (ii) not directly acquired online from Skype (e.gvouchers orpre-paid cards) (iii) paid for in cash using third party payment methods (suchas a cash payment wallet).I hope thisresponse has been helpful.If you needadditional help with technical issues regarding the call quality, please feel freeto contact us at any timePlease kindly explain the issues you areexperiencing and I will gladly look into this.Inaddition, please add the platform you are having these issues and the operatingsystem you use on your device.Pleasealways make sure that you are using the latest Skype version.Weappreciate your patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype