Microsoft

Dear [redacted] ***,Thank you for responding regarding an issue with your keyboard We apologize that we are unable to verify your account or locate your service request with the information provided in your claimWe would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Number one, I completely do not accept the fact that Microsoft thinks it is acceptable for them to say what is necessary for my computerBy forcing upgrades without my approval or even being able to see what they are they are invading my privacy and individual sovereigntySecond they had me completely tied up for weeks with an inability to properly use MY computer because of THEIR faulty programThird I have spent over hours directly dealing with this issue(waiting for calls that never came, sitting watching technicians ineffectively work on my computer, and being repeatedly put on hold for up to or over an hour because their tech department is overwhelmed by thousands of calls from thousands of customers who have the similar issues with the same "version" of windows10)Their response is nothing more than bottled feces regurgitated from a legal flunky who probably didn't even read the details of the complaintI also find it very hard to accept that when I asked to speak to a supervisor it took him minutes to find the information on how I request compensation for my problems that they causedThe absurdity of the fact that an American company, owned by an American citizen, headquartered in American, selling an American made product, on American soil expects me to send a written letter( no phone number, no email available) to DENMARK to request compensation for their absolute inability to release a properly functioning productThis entire situation is beyond repugnant Sincerely, [redacted]

Dear (First Name Last Name), Thank you for contacting Microsoft Corporation via the Revdex.com regarding rephrase customer’s concern We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear ***, The Xbox Listening and Advocacy Team would like to assist you with your claim There have been numerous unsuccessful attempts to contact you via phone and e-mail to discuss your concerns and unfortunately we have been unable to reach you As we have not heard back from you, we have assumed that you no longer need assistance Sincerely, Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.comOur records indicate that one of our agents attempted to reach out to you via phone on 08/but received a message that it was the wrong number Following the phone call, an e-mail was sent to confirm your phone number, but a response has not yet been receivedPlease respond to the agent's e-mail confirming your phone number at your earliest convenience and then he will be able to proceedThank you Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below Xbox has no obligation to provide you with specifics regarding your violation We will no longer be responding to any further requests concerning your enforcement action as this matter is closed You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/ Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your custom Xbox controller order We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely, Microsoft Corporation

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] In accordance with their response I will wait for them to contact me directly to attempt to resolve this matterTo be clear, no resolution has been offered at this point, so I DO NOT want to close this case just yetOnce more because the response options are very binary ("accept" or "reject"), despite what the subject of this message reads, I DO NOT ACCEPT ANY RESOLUTION AT THIS POINT BECAUSE NONE HAS BEEN OFFERED Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the RevDex.com regarding an issue with Microsoft Office. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have... provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the RevDex.com regarding your Surface 2 issue. After reviewing your account it is apparent that your Surface 2 is out of warranty as of (2/26/16), with a purchase date listed on (2/26/15). As it is out of warranty... your only service option will be to register it for an out-of-warranty device repair. If you wish to pay a fee for an out-of-warranty repair please visit the following site: (https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/h...⇄ Please refer to the following snipped quote from the Surface Limited Warranty Section 1, part (a): “For 1 year from the date You purchased Your Microsoft Hardware or Accessory from an authorized retailer (“Warranty Period”), Microsoft warrants, only to You, that the Microsoft Hardware or Accessory will not malfunction due to a defect in materials or workmanship under Normal Use Conditions.” Microsoft now considers this case closed and will no longer be responding. Sincerely, Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue purchasing an Xbox Live subscriptionUnfortunately Microsoft policy does not allow subscriptions to be purchased with gift cardsThe only form of payment accepted for subscriptions is an actual credit card, while gift cards can be used to purchase games, TV shows, movies and music We apologize that we are unable to fulfill your request to purchase your subscription with a gift card or to provide a refund, as gift cards are non refundableAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: nothing has been done and it has been over a month.Sincerely, [redacted]

Hello,Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western WashingtonWe apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueAfter receiving your complaint, a service request was created for you to discuss your concerns with an agent from the Escalations team and work toward resolution, which is why you have been contactedHowever, if you no longer wish to do so, please reply directly to the most recent email sent from the agent working on your case, and let him know you would like him to close your case and cease further contact At this time, Microsoft considers this case closedWe appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your product key We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I received an email from Microsoft Global Escalation containing the Service ID: [redacted] , I'm assuming this is the service request numberThe email basically reiterated Microsoft's day warranty on this supposedly premium productI reject this response because as I told the chat rep, I have other Xbox One controllers that have functioned perfectly for far longer, and they all cost less than half the price of the premium Elite ControllerI continue to attest that Microsoft advertised this product as a premium device that should outlast their standard devices, and that it should carry a warranty that backs that claim.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Surface replacementsAs the Surface Warranty terms state, when a replacement device or repair is provided, the repair may use new or refurbished parts and the replacement may be with a new or refurbished unitWe apologize that we are unable to make an exception to these terms The Microsoft Surface Warranty Terms can be found at the link below if you would like to view more information regarding this issueAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback https://www.microsoft.com/surface/en-us/support/documents Sincerely, Microsoft Corporation

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease contact me at [redacted] or email threw [redacted] @gmail.com I've also found out that when I got the Xbox sent to me it never had a return label and I sent the broke Xbox back to that warehouse I wasn't sure so that's why the exchange was never finished but customer service has been no help to me except to a few reps that gave me info but basically the Xbox is in California and it's suppose to be in Texas but I have proof I've sent the Xbox to that location it's passed the 2weeks so I need a refund for the but thank you Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will await their contact Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: While they have indeed contacted me, so far we are not any further in getting my information removed from my website I have hope they will rectify but at this time we have made no progress I have spoken with their customer advocate but she seemed unable to understand the issue that I cannot remove my billing information or cancel any further charges as before and calls do not seem to garner any response She continually asked for a ticket number which I could never get because I was continually redirected to a department in Xbox that for whatever reason would not answer the calls and their system would again drop the call After spending more valuable time and cost to me I am not really any further to stopping the charges She did however take my information with a promise to work on it I received a call while at work that I was unable to answer informing me of an emailI have looked at the email and it is simply the instructions on how the removal SHOULD work However, it still does not as it has not several times a week for a month I replied to the email stating that I had tried that before and had tried again after the email I attached screen shots showing that the cancel button is not there and another screenshot showing the continued pending charges so cannot remove I have yet to receive a response although it is still early for a response to the email I would also mention that no where in the email were the charges that should never have hit my bank discussed Only the removal of my information has been addressed I appreciate the Revdex.com facilitating getting this resolved I continue to be unimpressed with microsoft and xbox Quite truthfully, I find it astounding that the computer guru of today's world cannot seem to get a simple website feature to work, thus only fueling my distrust of the company I do hope that the screenshots provided will finally clarify why I am so upset at this point and have reached out to the Revdex.com Trying to explain to customer service representatives that the same solution continues to be offered no matter how many times I've tried it and it does not work over the phone was apparently not working Again I thank you for working to help resolve the issue and do hope that the advocate can finally get to someone that can remove it from their end Sincerely, [redacted]