Microsoft

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Groove Music The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for responding regarding an issue with [redacted] *** We apologize that we are unable to verify your account or locate your service request with the information provided in your claim We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: There should be a record of the account I called in about tied to xbox live account [redacted] and [redacted] in your systemI have already provided the managers operator ID that was rude, condescending andhung up on me in my prior correspondence Sincerely, [redacted]

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding for Xbox Live account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because, the reply was not a resolution, it was an apology for not replying sooner, and provided no clarity why they don't allow me to upgrade some office products without making other office products I recently purchased unusable I don't understand why upgrading word makes access unusable, but if that is how you designed your softwere, you should provide a free upgrade to access when I purchase my upgrade to office...or just let me keep using my old version.Sincerely, [redacted]

Revdex.com: I noticed you have my number typed wrongArea code is - not 919.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2014/12/09) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding our Xbox controllersWe have reviewed your situation and while we understand your frustrations we are unable to take the action you've requestedWe consider this matter closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

I have finally resolved the case with them, it took a few times but all is fine, you can close out this caseThanks for any help***Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

I refused it because it told me nothingIt wanted a complaint number which I don't have since you listed the complaint for me and your note seemed to carry the numberI was going to give them that number (not sure it is what they were asking for) but I couldn't figure out how to actually respond to them

Complaint: [redacted] I am rejecting this response because: As you can see XBOX, Microsoft et al is a deplorable "company" Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2014/08/25) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your service request number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: They took my money over ten years and delivered no valuable services.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Why does a service request # matter? I do not where I have oneHow does that solve the technical issues? Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The buisness is unfair and cheated me out of money for xbox live and for the xbox itself This company has not in any way tried to fix this issueI had my bank compromised that is not my fault and tried several times give my new number of my new debt card when the bank issued a new one and the associates did not know how to unlock my xbox and told me to start a new account with xbox live and the xbox would work again, I did this and the xbox still did not work but they kept charging me for the live that I could not even use because when they lock a xbox they do not know how to unlock itIt is sad that this company can do this to the consumers I was being charged for xbox live and could not get them to stop charging my card It does not allow you to take your card back off, I tried since the xbox was still locked even stopping auto pay they still charge the account The way I did get it to stop is I edited my card which I do not believe everyone would think to doI was just lucky that I tried this and it worked I edited my name and expiration date and my bank would not let them charge any more I think this is horrible they lock my xbox and then get me to put another card on by telling me my xbox would be unlocked then it was not and then to continue to charge my card even though I could not even use the xbox I had paid a year and a half of the year contract and paid $for this xbox before my bank was compromised and then paid a few months of live after the xbox was lockedThis is really not a good company, would never buy xbox again Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe appreciate the time you have taken to provide your honest feedback regarding your experience with us, and apologize that it has been unsatisfactoryIt is a top priority to provide the best possible support to each of our customers and we apologize that we were unable to offer your desired resolution At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with charges to your account We have created a service request for this issue, logged under the service request number [redacted] Please use this number for reference to your case The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: The XBox Live Support person on the phone did not give me a numberHis response was that I should go through my bank and didn't give me any other optionsIf someone from Microsoft wants to contact me to get more information, they can reach me at [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Just create one your self please just fix the issue I'm not paying u guys any more than I did fix the problem right now no excuses no bs no complaint issue I gave u guys email ***@ [redacted] .com about the issue months ago phone number [redacted] if you guys don't want the FBI ON your buts for spying and other issues Microsoft I surjest you fix the problem now grab a windows cd and try to do updates from a install with that cd updates will stop at spusing no other software grab a dell oem or hp oem cd or retail cd create a vm install windows try using windows updates after spSincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this issue is no longer relevantIt is extremely disappointing that it took over a year (almost years) for Microsoft to respondNo additional response or information is neededPlease do not contact me further about this matter.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: this still does not tell me what violation he did.He did not cheat, he does not use profanity, he does not bullyIt is not right that we PAY for this Xbox live and then get bannedI have went to the enforcement website and it doesn’t tell me much of anythingWhat violation did my son do? Sincerely, [redacted]