Microsoft

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding the charges on your account The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Microsoft, please contact me at this number [redacted] I only want to speak with someone within microsoft that is aware of the platform uhrsOr email me [redacted] @gmail.com Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This is a Microsoft Store issue There is an order number provided previously There is not a service request number MS support is not responsible for providing the code See attached screenshot from MS Store indicating a Mustang code will be provided after shipment This was not provided and MS Store rep claimed to not be aware of the promotion It is passed the time to return the game due my patiently waiting forever for the code I have not opened or played the game yet I would like to return it if you cant provide the Mustang code Sincerely, [redacted]

Hello [redacted] ***,Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I did not care about the screen crack, I wanted the defective wrist band replaced There are thousands of complaints about the rubber on wrist band cracking, which is what has happened to mine That is all I wanted fixed under warranty.Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox controller We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Service Request Number: [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because this is a standard response with no pathway to help or acknowledgment of the issue.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Purchased this phone in July The first repair issue was a couple weeks after I received the deviceThere were other times where it had to be replacedI contacted B2X which is the company Microsoft choose to handle issues with the Lumia It's been months and the only communication I've received is requested for the same information about the replacement ( I sent the email instantly, called B2X to verify receipt, which they verified each time), and each time someone will call to give an updateThe updates are vague and frustrating (an email has been sent to the higher department we will contact you but there is no commit timeframe) Desired Outcome: FULL REFUND WITHIN THE WEEK Sincerely, [redacted] ***

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.comAs previously stated, it has been determined that the information provided to you about your warranty status was accurate and at this time the only way to resolve your console issue will be a paid repairMicrosoft considers this matter closed.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: you have wronged me of my money, account and allowed my personal information to be outedInstead of making this right and choosing to find out the person who stole my account and did whatever you're alleging me of, you chose to punish me and close this situationI have provided proof to youI have called you and I have been nothing but kind up until recentlyYou have now became the same criminal that stole my accountYou have done worseYou have stolen my money and allowed my personal information to be leakedI am very dissatisfied to say the least.Sincerely, [redacted] ***

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows upgrade We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

While the matter is resolved, I had no help from the Revdex.com or from MicrosoftMicrosoft's customer service was horrible and never attempted to resolve the issue, and neither did the Revdex.com.Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com: The first response from the Revdex.com about this matter was that Microsoft does not respond to the Revdex.com and I should contact the department of consumer affairs I did so and the Colorado department of consumer affairs prompted Microsoft to respondMicrosoft contacted me and provided funds on a Groove Music account sufficient to restore the music I lost when they dropped support of their Zune product While I would prefer that Microsoft respond promptly to Revdex.com complaints, their response to government entities is satisfactory to me, so I consider this matter closed Thanks and regards, Sincerely, [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)There is no admission of their known product defect and certainly no resolution to my specific problemThe email associated with my xbox is [redacted] @gmail.com

Complaint: [redacted] I was not given any such # in the course of my dialogue with customer serviceCould you clarify what you need from me? If needed, I can attach the chat log?Sincerely, [redacted]

Dear [redacted] ***, Thank you for responding regarding your Surface Pro issue We apologize that we are unable to verify your account or locate your service request with the information provided in your claim We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help A service request number should have been created for you and sent to you via email when you called our supportSincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.comThis listing is for issues with Xbox services or hardwareThis issue that you have reported should be handled through Microsoft SupportPlease visit http://support.microsoft.com for assistance Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your temporary account suspension We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account suspensionYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension.Sincerely,Microsoft Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and although have not recieved and actual apology I am pleased that I was actually acknowledged Sincerely, [redacted] ***