Microsoft

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows upgrade We have created a service request for your regarding this issue under the service request number [redacted] The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: After your 2-year waiting period prior to responding, it seems my original complaint is no longer available to view I'll have to trust you to proceed with all due diligence in resolving this matter Sincerely, [redacted]

Dear Ms [redacted] ,My name is [redacted] and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint via Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.At Skype,we have systems and processes in place designed to detect potentiallyfraudulent or illegal behaviour carried out in respect of Skype accounts, thusto protect our UsersTherefore your Skype account was blocked in order toprotect the account information from possible unauthorized access.Our usualpolicy is that we will remove the restriction from a Skype account as soon aswe have done a few security/identity checks.I haveunblocked your Skype account and you can use all services againI stronglyadvise you to change your Skype account password and make sure to change it ona regular basis.Pleasevisit http://www.skype.com/en/security/ and read more about how to stay secureusing Skype and online safety.I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype

After contacting Microsoft HQ directly, I was able to have this escalated and partially solvedA part was sent to me, but the company still would not repair the machine even though the issue itself was a safety hazard

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I want to thank Kaisa for handling this quicklyI do want to question why you do not have a phone number available for customer service or why I cannot ask for a manager through your email customer serviceI believe this issue could have been resolved with one phone callYour customer service by email is very sub parIronically, I've had no issues using Skype as a free service, but as soon as I tried to use a paid feature, the wheels fell offThank you again for your help.Sincerely, [redacted] ***

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your missing disc issue The Customer Advocacy Team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue The Global Escalation Services team is now handling your case, and will work with you directly towards resolution According to our last update, an agent by the name of Rafael Magarino was working on your caseHe will be in contact with you shortly to discuss the resolution of this matter.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with charges to your accountWith the information you provided in your claim, we were able to locate your account and a service request for this issueAs the agent explained to you, there are no charges from October or December of on your account, and without them, we do not have anything to refund However, a refund for the charge from June in the amount of $has been issued to your accountWe apologize that because we do not have record of the charges in question from 2015, we are unable to provide further assistance with this matterAt this time, we have offered all possible options for resolution, and the additional charges may have to be taken up with your bank Microsoft now considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I have asked 3X for someone to tell me how this unit was tampered with Seal is still intact on this unit NO ONE has answered my question All they do is state that unit was tampered with, but no one can tell me how the unit was tampered with I would think it is kinda hard to tamper with a unit that still has the seal intact See you in small claims courtAND THANKS FOR THE NON-ANSWER It is almost like nobody even bothered to actually read my complaint Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Book Exchange The Surface Escalations team will investigate this matter and contact you directly to work toward a resolution Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear [redacted] ,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your fraudulent charges issueAfter reviewing your account history and service request number, it appears our unauthorized access team has reviewed your complaint and sent you a resolution email on 8/The Xbox which the charges occurred on was previously used at your locationOur UA team will be unable to process refunds pertaining to a sold, discarded or traded console unit as outlined in the Microsoft Services AgreementIf you have any further questions you may respond directly to our UA agent’s email or contact Xbox support at the site below with service request (SR) [redacted] : (http://www.xbox.com/support/contact) Microsoft now considers this case closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 4, part (i) and Section 9, part (g):“You are responsible for all activity that occurs under your Microsoft account ”“We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Complaint: [redacted] Approx days back they said they will get back to me with $gift card and till date I am still waitingUnexpected and ridiculous from company like Microsoft I am rejecting the response due to this reason ThanjsI am rejecting this response because:Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Because they are not addressing my issues which were caused by them Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft Band The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:There is no excuse for palming off an inferior product on an unsuspecting public Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One issueAfter an investigation of your issue, the best course of action for this issue will be to send your console in for an out of warranty repairThis can be set up on your own at https://myservice.xbox.com or by contacting support at [redacted] Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Account password The Technical Support escalations team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live issueWe apologize for mislabeling your issue in our initial responseRest assured your case has been forwarded to the correct Xbox team and you will be contacted after they review your caseSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: the terms and agreement have nothing to do with my complaint, I was suspended for two weeks months ago, and I was invited into the preview program and have been accepted, when I posted in the forums to find out why, I was told I was disqualified from the program due to the suspensionIf that were the case why was I accepted into the program in the beginning? I have been waiting to speak to someone regarding this issue for almost two weeks but nobody that works for xbox can direct me to someone to speak with other than the forumsBut if this suspension I had months ago is still affecting me today even though im still a loyal customer then there is an issue with this.Sincerely, [redacted]