Microsoft

Hello,My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaintsI received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further.I understand your frustration regarding this issue and therefore I have issued a refund for the order as requestedThe funds will be returned to your credit card account.I hope this response has been helpful.We apologize for any possible inconveniences caused by thisI appreciate your patience and understanding.Kind regards,Kaisa Customer Relations OfficeSkype

Complaint: [redacted] I am rejecting this response because: This does not solve anything at all!? Their just investigating what? I've already called their company numerous times this is just a run around response from a billion dollar company For a mere $issue that cannot be resolved this is just a joke Sincerely, [redacted] *

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concern The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com The Global Escalation Services team has thoroughly investigated this issue and due to Microsoft policy we consider this matter closed Upon further investigation, the Escalations team determined that our best offer for resolution is a paid, out of warranty exchange of your deviceBecause this offer was declined, your case has been closedIf you have changed your mind and would like to proceed with an out of warranty exchange, please reply directly to the agent's most recent email (sent on 3/2) and they will be happy to provide further assistance.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I can't get into the website to create a ticket with Microsoft.com since my computer now has issues If Microsoft would give me a phone number with a real person to talk to I would gladly try to remedy the issue.Sincerely, [redacted]

Hello ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox Our records indicate you were in contact with a few of our agents to resolve this issue Unfortunately, because you refused to comply with Microsoft policy to work toward a resolution, they were unable to help you Until we can verify your account, we are unable to at least consider an offer for resolution If you would like to continue working toward a resolution, please contact support.microsoft.com and when provided the required information, they will be happy to help We appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I am dissatisfied with Microsoft's responseThey continue to provide unhelpful "solutions" as well as blaming me for violating their Terms of service with no evidence.Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue connecting to your printer The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I do not believe they are unable to locate my compliant.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:i filed it on 11/it was months agoSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The DVD drive issue was a known issue that affected a number of consoles after I researched it online. I was unaware of the issue until that time otherwise I would have contacted them sooner, but I never had an issue until right before the warranty expired and by that time it was too late.Sincerely, [redacted]

Hello,My name is Kaisa and Iwork for Skype Customer Relations Office. My duties include responding tocustomer complaints.I received your complaintvia BBB saying you have experienced issues with Skype. I’m very sorry to readthat and I will gladly assist you further.I have checked ourrecords and can... see that the unauthorized calls have now been refunded and theSkype Credit balance restored on the account.I hope this response hasbeen helpful.We apologize for anypossible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards, KaisaCustomer Relations OfficeSkype

Dear [redacted] , Thank you for contacting Microsoft Corporation via the RevDex.com regarding an issue with your Bing Rewards account. We apologize that we are unable to provide further assistance with this matter. Once again, if an account is found to be in violation of the Terms of Use, Microsoft and the Enforcement team reserve the right to cancel the account and remove any and all content associated with it. Microsoft is not obligated to provide reason or explanation, OR content from the account in question. At this time, Microsoft considers this case closed and will no longer be responding to requests regarding this matter. We appreciate your time and have recorded your feedback. Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Although you reference the product as a laptop one one section of your store; I purchased it from the section that quite clearly listed it as a tablet. Your advertising was deceptive and misleading. I thought the tablet license of Office 365 could be used and was informed after the purchase that what I thought was a tablet, was a laptop. A reasonable person would conclude that a Surface Tablet is a tablet and not a laptop. Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your month Xbox Live token The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding the refund for your cancelled Xbox One Power Supply order The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I was not provided a case number either of the times that I called the Microsoft Store Customer Service (1-877-696-7786) and spoke to the representatives All I have is my notes which I took during the calls: On 10/14/around 5:PM EST, I called the Microsoft Store Customer Service and spoke with a representative named "Randy" On 10/21/around 5:PM EST, I called the Microsoft Store Customer Service and spoke with a representative named "Jennifer" Again, since I was never provided a case number, all I can do is provide those details and my order number again, which is [redacted] The pre-order was originally placed on 10/6/ Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your account banWe apologize that we are unable to fulfill your request to provide specific information regarding your ban, as due to Microsoft policy, Microsoft is not obligated to provide details or explanation regarding the enforcement team's decision, and when action is taken upon an account, any and all content and information linked to the account may be removed We apologize that we are unable to provide your desired resolution, however we stand by Microsoft policy regarding this matterAt this time, we consider this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son's account ban We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation