Microsoft

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Surface replacementsAs the Surface Warranty terms state, when a replacement device or repair is provided, the repair may use new or refurbished parts and the replacement may be with a new or refurbished unitWe apologize that we are unable to make an exception to these terms The Microsoft Surface Warranty Terms can be found at the link below if you would like to view more information regarding this issueAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback https://www.microsoft.com/surface/en-us/support/documents Sincerely, Microsoft Corporation

Hello,My name is Kaisa and Iwork for Skype Customer Relations Office. My duties include responding tocustomer complaints.I received your complaintvia BBB saying you have experienced issues with Skype. I’m very sorry to readthat and I will gladly assist you further.I have checked ourrecords and can... see that the unauthorized calls have now been refunded and theSkype Credit balance restored on the account.I hope this response hasbeen helpful.We apologize for anypossible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards, KaisaCustomer Relations OfficeSkype

Complaint: [redacted] I am rejecting this response because:i filed it on 11/it was months agoSincerely, [redacted]

Hello,My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaintsI received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further.I understand your frustration regarding this issue and therefore I have issued a refund for the order as requestedThe funds will be returned to your credit card account.I hope this response has been helpful.We apologize for any possible inconveniences caused by thisI appreciate your patience and understanding.Kind regards,Kaisa Customer Relations OfficeSkype

Complaint: [redacted] I am rejecting this response because: I do not believe they are unable to locate my compliant.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I received an email from Microsoft Global Escalation containing the Service ID: [redacted] , I'm assuming this is the service request numberThe email basically reiterated Microsoft's day warranty on this supposedly premium productI reject this response because as I told the chat rep, I have other Xbox One controllers that have functioned perfectly for far longer, and they all cost less than half the price of the premium Elite ControllerI continue to attest that Microsoft advertised this product as a premium device that should outlast their standard devices, and that it should carry a warranty that backs that claim.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the RevDex.com regarding an issue with your Bing Rewards account. We apologize that we are unable to provide further assistance with this matter. Once again, if an account is found to be in violation of the Terms of Use, Microsoft and the Enforcement team reserve the right to cancel the account and remove any and all content associated with it. Microsoft is not obligated to provide reason or explanation, OR content from the account in question. At this time, Microsoft considers this case closed and will no longer be responding to requests regarding this matter. We appreciate your time and have recorded your feedback. Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your month Xbox Live token The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your account banWe apologize that we are unable to fulfill your request to provide specific information regarding your ban, as due to Microsoft policy, Microsoft is not obligated to provide details or explanation regarding the enforcement team's decision, and when action is taken upon an account, any and all content and information linked to the account may be removed We apologize that we are unable to provide your desired resolution, however we stand by Microsoft policy regarding this matterAt this time, we consider this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding the refund for your cancelled Xbox One Power Supply order The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution Sincerely,Microsoft Corporation

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease contact me at [redacted] or email threw [redacted] @gmail.com I've also found out that when I got the Xbox sent to me it never had a return label and I sent the broke Xbox back to that warehouse I wasn't sure so that's why the exchange was never finished but customer service has been no help to me except to a few reps that gave me info but basically the Xbox is in California and it's suppose to be in Texas but I have proof I've sent the Xbox to that location it's passed the 2weeks so I need a refund for the but thank you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I was not provided a case number either of the times that I called the Microsoft Store Customer Service (1-877-696-7786) and spoke to the representatives All I have is my notes which I took during the calls: On 10/14/around 5:PM EST, I called the Microsoft Store Customer Service and spoke with a representative named "Randy" On 10/21/around 5:PM EST, I called the Microsoft Store Customer Service and spoke with a representative named "Jennifer" Again, since I was never provided a case number, all I can do is provide those details and my order number again, which is [redacted] The pre-order was originally placed on 10/6/ Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I can't get into the website to create a ticket with Microsoft.com since my computer now has issues If Microsoft would give me a phone number with a real person to talk to I would gladly try to remedy the issue.Sincerely, [redacted]

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concern The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son's account ban We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: While they have indeed contacted me, so far we are not any further in getting my information removed from my website I have hope they will rectify but at this time we have made no progress I have spoken with their customer advocate but she seemed unable to understand the issue that I cannot remove my billing information or cancel any further charges as before and calls do not seem to garner any response She continually asked for a ticket number which I could never get because I was continually redirected to a department in Xbox that for whatever reason would not answer the calls and their system would again drop the call After spending more valuable time and cost to me I am not really any further to stopping the charges She did however take my information with a promise to work on it I received a call while at work that I was unable to answer informing me of an emailI have looked at the email and it is simply the instructions on how the removal SHOULD work However, it still does not as it has not several times a week for a month I replied to the email stating that I had tried that before and had tried again after the email I attached screen shots showing that the cancel button is not there and another screenshot showing the continued pending charges so cannot remove I have yet to receive a response although it is still early for a response to the email I would also mention that no where in the email were the charges that should never have hit my bank discussed Only the removal of my information has been addressed I appreciate the Revdex.com facilitating getting this resolved I continue to be unimpressed with microsoft and xbox Quite truthfully, I find it astounding that the computer guru of today's world cannot seem to get a simple website feature to work, thus only fueling my distrust of the company I do hope that the screenshots provided will finally clarify why I am so upset at this point and have reached out to the Revdex.com Trying to explain to customer service representatives that the same solution continues to be offered no matter how many times I've tried it and it does not work over the phone was apparently not working Again I thank you for working to help resolve the issue and do hope that the advocate can finally get to someone that can remove it from their end Sincerely, [redacted]

Hello ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox Our records indicate you were in contact with a few of our agents to resolve this issue Unfortunately, because you refused to comply with Microsoft policy to work toward a resolution, they were unable to help you Until we can verify your account, we are unable to at least consider an offer for resolution If you would like to continue working toward a resolution, please contact support.microsoft.com and when provided the required information, they will be happy to help We appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: The DVD drive issue was a known issue that affected a number of consoles after I researched it online. I was unaware of the issue until that time otherwise I would have contacted them sooner, but I never had an issue until right before the warranty expired and by that time it was too late.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will await their contact Sincerely, [redacted]