Microsoft

Dear [redacted] , Thank you for contacting Microsoft Corporation via the RevDex.com regarding this issue. To locate your account, we will need either your Gamertag or Microsoft Account email address in order to locate your account. Sincerely,Microsoft Corporation

I DESIRE FOR THEM TO OPEN MY MSN/BING AND HOTMAIL, PLEASE? [redacted] ***Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the RevDex.com regarding concerns with your upgrade. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: The purchase was not made more than 30 days prior, and the complaints was not made more than 30 days prior. You chose to respond in December to a complaint that was made months ago, within the return time frame. Also, I expect a multi-national corporation to use better grammar, does anyone proofread the company response? You are representing Microsoft!Sincerely, [redacted] ***

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding the unauthorized charges on your Xbox Live account The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your upgrade to Windows We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your credits issueAfter reviewing your complaint we unfortunately will not be able to transfer your credits between your Microsoft accountsHowever, if you are having issues accessing your AOL Microsoft account please visit the following site for account recovery: “https://account.live.com/acsr” or, please visit support.microsoft.com and one of our support staff will be happy to assist youSincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that DUE TO YOUR POLICY OF DOWNLOADING WINDOWS WITHOUT MY PERMISSION, IT COST ME $TO FIX THE PROBLEM Microsoft did nothing to help me with this and I will remember that when I need to update programs for my business in the future You have done nothing to rectify this situation and your representative was rude by hanging up on me when I needed help Of course I have NO REFERENCE NUMBER, BECAUSE YOUR REP HUNG UP ON ME!!Sincerely, [redacted] ***

Inever got my refund.Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I had spoken with someone from XBOX / Microsoft on Saturday 9/regarding this situation XBOX / Microsoft either hung up on me or there was a disconnect They have / had not attempted to contact me back This is horrible customer service And I am very dissatisfied considering all of the time I have invested into this situation Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I do not have service request, nor have I saved the emails from years ago I got nothing but the run around from them when following their procedures for asking for a refund I have attached a file showing the product that I was charged for I had a code to get the digital copy free since I already had a paid subscription I removed my card from my account so that they would not keep charging me for something that was already paid for Sincerely, [redacted]

Dear [redacted] , Thank you for responding regarding your Bing issue We apologize that we are unable to verify your account or locate your service request with the information provided in your claim We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: they just continue sending the same response without ever attempting to resolve the issueWhy does the Revdex.com accept this behavior? It only serves to undermine your credibility Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The global escalation team stated to me that they will let the Revdex.com and Microsoft corporate handle this matterI will contact them one more timeSincerely, [redacted] [redacted]

I was given a total of service numbers the first one is [redacted] They said that the information was updated and gave me a new number the new number is [redacted] Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceA service request number should have been emailed to you when you called our supportSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Sincerely, I believe as a consumer that for the inconvenience of time passed since claim was filed that the business should reimburse me for inconvenience[redacted]

I have been contacted by Microsoft Global Escalation Services who have been both professional and reliable in their call backs I have a verbal commitment that Microsoft will compensate me for the damage caused by their service personnel

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe have no obligation to provide reasons for banning Xbox Live accountsMicrosoft considers this matter closed and we will no longer be respondingSincerely,Microsoft Corporation