Microsoft

Hello,My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaintsI received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further.The email address provided is linked to one Skype accountIn case you have experienced issues with a different email address, please kindly provide me that email address, so we can look into this in order to resolve the issue for you.I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Hello,Thank youfor the reply and for the information providedUponchecking the vouchers, I can see that they have expired on March 31, Since thevouchers are purchased via [redacted] Store, you should get in touch with [redacted] Support(Skype and [redacted] support are different)The emailreceived after voucher purchase should include relevant information alsoregarding contacting supportCustomer Support information for [redacted] Storeis also available on [redacted] home page.I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.I appreciateyour patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Band issueAfter reviewing your service request number it appears one of our GES agents is currently assisting you and sent their most recent email to your @live.com address on 7/According to our agent one of your Band 2’s is out of warranty and therefore the warranty cannot be honoredThey are asking for purchase information for the other Band Please reply to their most recent email with your purchase information if you wish to move forward with the processFor your reference, please refer to this snipped quote from the Microsoft Band standard warranty: “Your new Microsoft Band comes with a one-year limited hardware warranty.” (https://support.microsoft.com/en-us/help/4000369/band-warranty) Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Microsoft has made my computer worse then it was before they signed in Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue accessing your Hotmail account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your replacement Surface We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I did not include the Service Request numbers in my original complaintSo as per the company's response, here they are, chronologically: SR# [redacted] , SR# [redacted] , and SR# [redacted] Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 10, 2014/08/13) */ Dear [redacted] , My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further From time to time, we do retire older versions of Skype to focus our efforts on improving the most recent versions of Skype We want everyone to experience the best Skype has to offer - from enhanced quality to better reliability to improved security - and the newest version of Skype is the way to do thatSo everyone can benefit from the latest improvements, from time to time we retire older versions of Skype across all platforms, including mobile devicesIt's easy to update Skype; once you do, you'll have access to the latest features our team has worked hard to deliver When we retire older versions of Skype, if you are still on an older version, you would be signed out of Skype automatically and won't be able to sign in again until you upgrade to a new versionSimply follow the steps below to download, install, and sign in to the latest version, and you'll be back in Skype in no time In order to get support for the operating system you are using, please follow this FAQ: https://support.skype.com/en/faq/FAXXXXX I hope the response has been helpful You can redeem the voucher codes by signing into your account here: www.skype.com/go/voucher We apologise for any possible inconveninces caused by this I appreciate your pateince and understanding Kind regards, [redacted] Customer Relations Office Skype Initial Consumer Rebuttal / [redacted] (2000, 13, 2014/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your compromised account issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionThey may send an email to your [redacted] @outlook.com alias if your gmail is affected, so be sure to keep an eye on that inboxSincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding a potential Support scam The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the RevDex.com regarding your Skype issue. Unfortunately, after reviewing your latest comment we will not be able to refund your remaining Skype credits as refund requests must be made 14 days after purchase. Once your credits become inactive they remain on your account and can be reactivated when you decide to do so after logging back into your account; this is outlined at the following link: (https://support.skype.com/en/faq/FA10378/how-do-i-reactivate-skype-credit) We were unable to find your service request number with your provided email, if you could update your complaint with your service request number it would be much appreciated. Please provide any information requested of you by our Skype customer service agent. If you are to get back into your account, our agent’s outlined steps will be the only channel to do so. Microsoft now considers this case closed and will no longer be responding. Please refer to the snipped quotes below from Skype.com and the Microsoft Services Agreement Section 9, part (g):“You can get a refund if: You haven’t used any Skype Credit purchased and you make a refund request within 14 days of that purchase” “ all purchases are final and non-refundable... We reserve the right to issue refunds or credits at our sole discretion.” (https://support.skype.com/en/faq/FA12147/when-can-i-get-a-refund) (https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:I have now tried for weeks to contact the Microsoft Store and when trying to reach them using the virtual agent I am now asked for a Microsoft Surface device serial number to even allow access.I will not connect any other way.Your support portal shows it trying to connect chat and that fails UNTIL...You place a Surface product in the sales basket and go back to the exact same page and amazingly it connects but they say they cannot help, chat # does not exist or they drop the chat and never attempt to at least send a transcript. I would like a email address to contact as I am out of options. Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: They are requesting a service request number I have attached an email that I received from Xbox support when I called to try to resolve the issue directly with them. It appears that they there is a reference number in the subject field of [redacted] . Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOur records indicate the agent working on your case last reach out to you on 3/Please double check your inbox and reply directly to the agent's email directly to continue working toward a resolutionSincerely, Microsoft Corporation

Dear *** [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows upgrade We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues upgrading to Windows We have created a service request for this issue, logged under SR number [redacted] The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Sincerely, the resolution describes a shield and not the band I paid dollars forSome escalation process [redacted]

Complaint: [redacted] I am rejecting this response because: The product key given for Office doesnt work and I would like a refund please Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I am still unable to remove/uninstall Windows DefenderSincerely, [redacted] *

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows product key The Technical Support escalations team will investigate this matter and contact you directly to work toward a resolution Sincerely,Microsoft Corporation