Microsoft

Complaint: [redacted] I am rejecting this response because:They did nothing for me OBVIOUSLY, Microsoft WILL NOT stand behind their products for life They only do what they are required to do by law They deem something obsolete and I am left with NOTHING but junk from China Sincerely, [redacted]

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your report of fraud We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: there is no information about settlement of the complaintThe response is just asking to connect to their customer supportThis was done long back and created this Revdex.com complaint after no satisfactory solution was arrived atSincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the RevDex.com regarding your Surface Pro 4 issue. After reviewing your service request number it appears one of our GES agents is currently assisting you and sent their most recent email on 7/18 and also left a voicemail the same day. Upon receiving your updated shipping address, our agent states, the shipping of your unit will be expedited. Please continue to work with our GES agent to arrive at a resolution as quickly as possible and respond to their email with any further inquiries. Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the RevDex.com regarding your Skype credit issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution as soon as possible. Sincerely,... Microsoft Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAfter months and months of fighting with terrible customer service and company attitude, I was granted a refund for the defunct laptopHappy to put this whole ordeal to rest and never, ever, touch Microsoft ever again Sincerely, [redacted] ***

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Charge Kit The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One chargesAfter reviewing your service request number it appears one of our agents spoke with you and in their notes they said you claimed that none of the purchases made on your Xbox account were approved by you or your son when our agent named each individual purchaseWe would like to repeat our agent’s recommendation that you take up these unauthorized charges with your bankIf any other issues arise for you in the future please visit support.microsoft.comSincerely,Microsoft Corporation

Dear Mr***,My name is [redacted] and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint from Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.Please kindlyprovide me with the Skype Numbers you have experienced issues with and I willgladly look into this in order to assist you further.We apologize forany possible inconveniences caused by this.I appreciate yourunderstanding.Kind regards, [redacted] Customer RelationsOfficeSkype

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft BandThe Global Escalation Services team will investigate this issue and contact you directly to work toward a resolution.Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: We have a Skype credit and IT IS ACTIVE and the company refuses to refund it to us.Sincerely, [redacted]

Hello,My name is Kaisa and I work for Skype Customer RelationsOfficeMy duties include responding to customer complaints.I received your complaint via Revdex.com saying that you haveexperienced issues with SkypeI’m very sorry to read that and I will gladlyassist you further.I have cancelled the payment agreements on the Skype accountlinked to the email and there will be no further emails regarding the orders onthe account after July 29, 2015.All Skype subscriptions are recurring by default and need tobe cancelled on the Skype My account page.For any issues with Skype, please visit: https://support.skype.comI hope this response has been helpful.We apologize for any possible inconveniences cuased by this.I appreciate your patience and understanding.Kind regards, Kaisa Customer Relations OfficeSkype

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with Windows We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support, you can reach Microsoft Support at http://support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe apologize that we are unable to provide your desired resolution, but Microsoft does not consider this case to be an exception to the Microsoft Services AgreementAt this time, this matter is closed Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Microsoft Corporation took approximately $from my business account for a service it gave to all other customers for free which was for my email accountI was travelling and wasn't aware the email services were free to all other customersThey were automatically deducting the fees from my bank accountWhen I called to request a refund, they refusedSo this matter is settled when Microsoft Corporation refunds my $and not before and I suggest they all work on their customer service skills.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your recurring payment issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Xbox We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.comOnce again we apologize that we are unable to provide your desired resolution, however we stand by Microsoft policy regarding repairs and replacementsAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedbackSincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have always been willing to deal with Microsoft directlyTo date, however, this has failed as documented in my complaintThis email from Global Escalation, Microsoft is vague and does not leave me with confidence that a resolution will be genuinely forthcomingAs such although I am clicking that I accept the offer to deal with Microsoft directly, I reserve the right to return to the Revdex.com should this offer to deal with me directly continue in the similar manner that I have already experienced from Microsoft Sincerely, [redacted]