Microsoft

Complaint: [redacted] I am rejecting this response because: I full admit and understand that the warranty is expired. This complaint is about that exact issue. The warranty on this $150 controller accessory is the same length as the warranty on the controller that came with my console, and the $60 normal controller available for purchase. That is laughable. I expect that a premium product be premium both in quality (which it was not if it broke within a couple months) and coverage (which it is not if the warranty is the same as the normal model). This response is not acceptable from a customer perspective, as should be evidenced by the many, many, many complaints about this problem online.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I don't need service request. I want that Microsoft quit trying to hijack my Windows 7 Pro 64 bit that I paid for with their worthless Windows 10 that you cannot even give out for free. Stop trying to sneak in updates as legitimate fixes to Windows 7 that are in reality Windows 10 nag upgrades. YOU KNOW EXACTLY WHAT YOU ARE DOING. QUIT PRETENDING THAT YOU DON'T AND QUIT THE NONSENSE ABOUT SERVICE REQUESTS!

Complaint: [redacted] I am rejecting this response because:While you may have some legal clauses that allow you get away with such practices - dropping services I was related upon without any warning and leaving with useless devices which were bought explicitly to use with your service according to you advertisement / recommendations doesn't look like a acceptable business practice. While Microsoft is known for that - but for software at least there are some "end of life" announcements that allow to plan actions properly. Here the service I paid for and buy equipment explicitly for was dropped without any notice whatsoever.Restoring service is even a better option. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: It doesn't fix anythingI already paid to have the computers repairedIf this many people are having an issue with Windows eating hard drives, ruining RAM, and other things then why not just admit that it shouldn't have been released yet and refund the repair money that people have paid outIt's ridiculous that a company that makes billions cannot afford to help their customers fix what has been destroyedIt's even more ridiculous that Microsoft has over 1/the market covered and still has such horrible customer serviceRead the complaint BEFORE giving me a canned response Sincerely, [redacted]

Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your computer We have created a new case for you, logged under the service request number [redacted] The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue We found that you are currently working with our escalation team to get this issue resolvedAt this time, we will monitor this interaction and contact you directly if needed.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with charges on your account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMicrosoft has fixed the problem and did so immediately after receiving the Revdex.com complaintPlease close this caseThank you for your assistance.Sincerely, [redacted]

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.comThe reputation system is in place to help everyone have a better experience on the Xbox Live ServiceThe only recommendation we have in this case is to continue to play safe and adhere to the Code of Conduct (linked below)Microsoft considers this matter closedXbox Live Code of Conduct: http://enforcement.xbox.com/Home/CodeOfConductReputation information: http://enforcement.xbox.com/Home/ReputationSincerely,Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding a gift card purchaseWith the information you provided we were able to locate a service request on your account for this issue, and see that you were in contact with an agent who explained the terms regarding gift cards and subscriptionsAs previously stated, the Xbox Live subscriptions must be paid with an actual credit card or with the paid 12-month card, whereas gift cards can be used to purchase TV shows, games, movies and musicWhile we understand your frustrations, we are unable to further assist with this matter as these details are a part of the terms of use At this time, Microsoft considers this case closedWe appreciate the time you took to provide your honest feedback regarding the advertising of our productsYour comments have been recorded and will be forwarded to the appropriate department Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Hello [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One console We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-4MY-XBOX Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface book pro issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: When I submitted my complaint, I included the following numbers or codes: 0x80016CFA This was the code that was on the warning report The message read that My windows7/server 2008R27I.EIEbrowser had been disabled The IE stood for Internet Explorer I did not gvie tne an y personal information This does not comfort me, as I was unable to and eventually failed the course, which I now have to retake and repay the cost of this class, which will go against my student account So if you think that I'm happy-GUESS AGAINSincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft's advertisingWe are unable to provide a concrete response date, however your comments have been recorded and will be reviewed At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I made an official complaint after seeking help with microsoft support as well as hp supportI had to purchase recovery discs in order to revert back to my computers original version of windows All I wanted was a few numbers that had rubbed off the ill placed key code stickerThose numbers would have saved me roughly $If I had been informed from the beginning that I could revert windows within days it would have saved a lot of headache too Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro We have determined this issue has been escalated to our Surface Support team on service request [redacted] You refused all options offered by the Surface Support agents for replacing your device We do not feel your situation warrants an exception to our established replacement policies If you would like to proceed with a standard exchange or a secured, advanced exchange we would be happy to reopen your case to assist the exchange Otherwise, we consider this matter closed Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response again because: Nothing has changedWhat kind of stupid game is this? They are still advertising a product that is simply not available anywhere for the advertised pricehttps://www.microsoft.com/en-us/store/d/surface-pro-4-i5-256gb-black-type-c...⇄ Sincerely, [redacted] ***