Microsoft

Dear [redacted] , Microsoft would like to assist you with your claim There have been unsuccessful attempts to contact you via e-mail to discuss your concerns and unfortunately we have been unable to reach you Please respond to the email sent to you on June 2nd sent to the email address on this complaint Sincerely, Microsoft Corporation

Complaint: [redacted] I was never provided any sort of case number by the technical support I talked toI wasn't emailed one, eitherI talked to them through chat and I can give you the email that I was logged into and talking to them through if that helpsThe email was [redacted] @hotmail.comSincerely, [redacted]

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live billing issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269) Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Outlook issueAfter reviewing your service request number it appears one of our GES agents is currently assisting you and sent their most recent email on 8/Thank you for replying to our agent’s emailOur agent has a note to connect with you again on 8/If you would like our agent to call you, please send them an email with the best number and time to reach you and they will contact you on their next available daySincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban We have reviewed this matter and verified that your console was in violation of our Terms of Use and subsequently banned Please understand that the Enforcement links below are the only avenue to receive more information regarding your console banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your console banSincerely,Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your console issue We have been able to find your account and see that you have had multiple interactions with support regarding this issue which appears resolved If you are still experiencing an issue with your console, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBetween the closing of the complaint and the business responding, the business contacted me directly and agreed to replace the unit that was damaged during serviceSincerely, [redacted] ***

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows upgrade We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issue you are having with the Xbox Live serviceWe would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have providedIf you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have lost your service request number, please call [redacted] Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays.Sincerely,Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son’s account suspension We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Skype account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with Xbox content We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I WAS a targeted recipient The promo WAS on my Xbox dashboard and the pictures shown of all terms on slickdeals were taken BY ME from my dashboard Codes bought through third parties might not qualify but the terms did not state that and the promo allowed for inputting codes THROUGH the promotion link!If you choose to ignore the Revdex.com, you can also deal with the Indiana Attorney Generals office All for $10? Fine It's the principle of the thing really.Sincerely, [redacted] ***

Complaint: [redacted] I purchased vouchers with $each on 2/and 2/on [redacted] .com, which I think is the same company as SkypeI redeemed of them with no problemBut when I tried to use the rest, it said they were expiredI looked at the order for those vouchers, and see no expiration anywhereI bought them with account [redacted] @hotmail.comMy husband tried to redeem them with his account [redacted] @hotmail.comThe vouchers that I could not use are: [redacted] Sincerely, [redacted] ***

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows download We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this information and at that time we will be able to provide further assistance If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com or call 1-800-642-to get immediate assistance with your Windows uninstall Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: they never gave me a.support number they hung up on.me and offered some program..I.had a.product key when I.bought the computer I.expect them to give me one back I.not.paying twice for a product keySincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Technical Support Experience We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with your Dell PC Sincerely,Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.comAs we have stipulated multiple times, the Xbox terms of use were adhered to in this caseIf you would like to purchase Destiny for the full price, you are able to at this timeThere are no further actions Microsoft will take in this regard.Sincerely,Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your console ban The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe sincerely apologize for the delay in contact by the Global Escalation Services teamWe have reached out to them, and someone will be in contact with you shortlyWe appreciate your patience with this matter Sincerely, Microsoft Corporation