Microsoft

Yes I would like it escalated
Thank you

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues repairing your device. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please understand
that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues downloading and installing Microsoft Office. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because: they are asking for a service number requestThe only Microsoft number I have is this: Order number: ***Order date: April 10,
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: In my opinion, XBOX is taking the easy out vs doing the hard right I deserve the right to know why my console was banned for several reasons First, providing a reason for the ban is just the right thing to do Secondly, this console belongs to my year old son I need to know what he did knowingly or unknowingly to ensure I can respond proper as a parentAlso, if this he did something unknowingly, which I believe is the case, I need to take measures to ensure his XBOX does not get banned I still go back to an email I received from an XBOX Customer Support Rep stating this is a known issue He clearly stated: "after completing our session, I conferred with colleagues only to discover this was a known issue that XBOX was working to resolve" I look forward to posting this email online if I don't get a proper response from XBOX As I do research online, I found numerous cases of wrongful banning XBOX needs to step up and take proper actions and not hide behind responses like the one provided I don't plan on dropping this issue like I'm sure many people As a year Army veteran, I deserve betterMore importantly, my son deserves better.Sincerely,
*** ***

Complaint: ***I am rejecting this response because: This response is simply boilerplate correspondence which neither acknowledges nor addresses the issue at handI noted in my original complaint that I have already reported the issue to Skype and their failure to take any action is what caused me to contact the Revdex.comThis reply only reinforces my concern that Skype is incapable of providing a satisfactory resolution to my issue.Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro issueAfter reviewing your complaint and service request number (SR: ***), it appears one of our tier post-sales specialist agents has been assisting youIn her most recent note (9/8) she states that the manager from the Microsoft Store at Westfield Valley Fair in Santa Clara, CA will be reaching out to you to follow up on this issueIf you have not yet heard from the manager, please contact the Westfield Valley Fair Microsoft Store and mention your service request number and the Microsoft agent you have been speaking withThe manager will outline your Surface Pro service optionsSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Bing Rewards. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox Elite controllerAs previously explained, all controllers have a day warranty within which you are able to replace the controller should it get damagedBecause
your controller is well past the day warranty, we are unable to provide a replacement controller free of chargeOur support team would be happy, however, to set up a paid, out of warranty exchange for your elite controller if you wishTo do this, please contact support at support.microsoft.com or call 1-800-642-
We apologize that we are unable to provide your desired resolution, but are bound by Microsoft policy regarding warranties and product returnsAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***
In response to Microsoft's request, I was given two service ID's *** and *** When I requested escalation because I had been on the phone with Marta for more than one hour, Andrew, her supervisor said if he were to escalate the call there would be a fee
Sincerely,
*** ***

Dear *** ***,
Thank you for responding regarding issues with your Xbox accountAs previously stated, we are unable to verify your account or locate a valid service request number associated with itWe would like to help you, but without a valid service request we are unable to move forward with this investigationMicrosoft will no longer be responding regarding this matterIf you would like to continue working toward a resolution, please feel free to reply with the requested information
If you have not yet contacted support, please visit support.microsoft.com
Sincerely,
Microsoft

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues accessing your account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
C'mon people! This is the same response I got some weeks ago from you Why am I getting it again? I already responded to it once It does not give one a lot of confidence in the system (in this case the Revdex.com) when you get the same canned responses over and over It used to actually mean something when one complained to the Revdex.com or for that matter to the attorney general's office, but in the world we live in today, not so much Corporations such as Microsoft are abusing the people, taking away our freedom of choice, which is what this country was founded on, and watchdog organizations such as Revdex.com don't do anything about it What is the world coming to? At this point I no longer have much confidence that you are working in my best interests, and I am still looking into joining a class action lawsuit against Microsoft So, thanks for much of nothing!!!!!!!!!!!Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with Bing. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:Company says will respond to me personally at some point, I will wait till I hear from them before accepting results. Sincerely,*** ***

Complaint: ***I am rejecting this response because: Microsoft failed to support their product.Sincerely,*** ** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows upgrade. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Microsoft products and services. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Hello ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Store purchase. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation