Midwest Recovery Systems, LLC.

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the
opportunity to respondUpon receiving notification of this complaint, MRS investigated regarding this matterOur internal policy is to honor both verbal, and written validation requestsThis account has been marked as PIF (PAID IN FULL) and returned to our client since the consumer acknowledged and paid the debtA credit bureau deletion record will be submitted on 09/22/2017. If there are any questions, please contact our office to resolve this at ***You may also email us at ***@mrs-direct.com. - MRS Compliance Team

Complaint: ***
I am rejecting this response because:
This company is not licensed to collect in illinois
Sincerely,
*** *** * ***

Initial Business Response /* (1000, 5, 2015/08/26) */
Midwest Recovery Systems has explained to the consumer that we do not govern the speed in which the credit furnishers publish information received from usGenerally speaking the credit furnishers take 14+ days to publish reporting information
Midwest Recovery Systems internal policy allows for credit reporting once a month, in the first week of the monthIt is impossible for us to control when, and how the credit furnishers update their records after receipt of our submission, therefore we are unable to provide any documentation stating otherwiseAs of September 5, the account will have been submitted to the furnisher's, and they will update the reporting on their endMRS has also offered to provide documentation to the consumer stating the accounts are resolved, in which she can provide to anyone she chooses

Complaint: ***
I am rejecting this response because:After contacting council they have seen this company has done this to way to many peopleI will be filing a complaint with the US attorney general as well as the state attorney generalThis caused me pain and suffering during Christmas and I was not able to supply my kids with the gifts they deserve do to this company ruining my credit during ChristmasWe can close this matter without me contacting them under certain circumstancesThey may email me and we can discuss the circumstances***@yahoo.com
Sincerely,
*** *** *** ***

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously. Thank you for bringing this complaint to our attention and we appreciate the
opportunity to respondUpon receiving notification of this complaint, MRS investigated regarding this matter. It was found that our client was unable to validate this debt. This account has been marked as Unable to Validate as of 11/27/and a record of deletion has been sent to the three credit reporting agencies on 12/03/2017. Please allow days for the credit reporting agencies to update their records If there are any questions, please contact our office to resolve this at ***You may also email us at ***. - MRS Compliance Team

Initial Business Response /* (1000, 5, 2015/05/14) */
We apologize for any inconvenience this has caused to Mr*** Unfortunately, this was the only number we had to contact himWe have removed the number per his request and will have someone reach out to him to explain the situation we are
trying to resolve
Initial Consumer Rebuttal /* (3000, 12, 2015/06/10) */
Please reopen CASE# XXXXXXXAt the time of my complaint, I was not aware that the harassing calls from Midwest Recovery were for another employee in my deptand not for me, since when they called no one on the other end of the line would speakTHIS EVENING I received a call from Midwest ON MY PERSONAL CELL PHONE, asking for Mr.***, claiming that he gave them my cell #ImpossibleThe only way they could have gotten my cell # is from my original Revdex.com complaintSTOP calling me pleaseI am NOT related to Mr*** in any way

12/04/2017: Mediator sent business email requesting update.12/11/2017: Mediator sent business email requesting update.12/11/2017: Ok, Our client has decided to recall this account. We have closed the account in our office and will submit for a deletion from the credit reporting agencies on12/15/2017. Please let me know if you need anything further on this account

Initial Business Response /* (1000, 5, 2016/01/29) */
Contact Name and Title: MRS Support
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@mrs-direct.com
This account has been cancelled from our office internally and sent back to the client for reviewThe client will be required to provide
supplementation of documents to the consumerThere was no notification to our company of any dispute prior to this complaint being filedIf we had communication from Mr*** we could have handled this much soonerWe will no longer be attempting to collect on this debt, and a credit bureau deletion record will be submitted promptly

I did answer the prior message with an online response This matter is not closed, this company has not furnished any information at all and has not responded to my email or certified mail request for debt validation All credit bureaus have also requested information from this company They do not respond I am therefore waiting out the day response period, however I do not want this issue marked closed because it is not This company's response was simply a canned message saying they will mark the account disputed This does nothing to remove the entry from my credit reports which is what I requested in JulyAgain, please do not mark this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBut I would like to see proof of the original company I "owe" this debt toAnd appropriate dates
Sincerely,
*** ***

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the
opportunity to respondUpon receiving notification of this complaint, MRS investigated regarding this matterOur internal policy is to honor both verbal, and written validation requestsThis account has been marked as FRAUD and returned to our clientA credit bureau deletion record will be submitted on 6/2/2017. If there are any questions, please contact our office to resolve this at ***You may also email us at ***@mrs-direct.com. - MRS Compliance Team

Complaint: ***
I am rejecting this response because: I reject this response because this is not what I asked this company forThey are reporting a fraudulent account on my credit file that has drastically affected my score and that is keeping me from attaining credit from othersThey are required by law to report ONLY information that they are sure belongs to meThe mere fact that they have to contact someone else with reference to this account tells me that they do not have the information I requested from them- since they are the ones reporting the accountAGAIN- I request proof that this fraud account is mine- a CONTRACT with my signature contractually obligating me to have to pay this business any moneyFURTHERMORE, send proof that you are LICENSED to collect debts in the state of FloridaI know I never made an account with this companyAt this point- if this account is not deleted- I will contact a consumer attorney to litigate on my behalf and sue for any damages your negligence has caused mePlease note that I am keeping all correspondence for future litigationGovern yourselves accordingly.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI hope that this issue is completely resolved, over and an immediate full delete of the record will be reported to the credit bureaus
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs long as it gets taken off my credit and they stay true to there word then it will be satisfactory to me and I will have no problem leaving a good review due to the quick and effective response from the Revdex.com and Midewest Recovery Systems.
Sincerely,
*** ***

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the
opportunity to respondUpon receiving notification of this complaint, MRS investigated regarding this matterOur internal policy is to honor both verbal, and written validation requestsThis account has been marked as Unable to validated and returned to our clientA credit bureau deletion record will be submitted on 07/14/2017. If there are any questions, please contact our office to resolve this at ***You may also email us at ***@mrs-direct.com. - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of this complaint, MRS investigated regarding this matterThe investigation has found the following: Our records indicate we have never had any communication with this consumer prior to this complaintOur internal policy is to honor both verbal, and written validation requestsThis account has been marked as FRAUD and returned to our clientA credit bureau deletion record was submitted on 12/16/2016. If there are any questions, please contact our office to resolve this at ***You may also email us at ***@mrs-direct.com. - MRS Compliance Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, assuming that the records are removed from my credit report
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/26) */
Midwest Recovery Systems is attempting to contact Mr*** regarding some business affairs of his that was sent to our officeTo date, MRS has had no communication with this consumer, nor notified before this filing, that the consumer did
not want to receive calls at his place of employmentThe number has been removed from our system, and we have marked the account as CEASE & DESISTHe will receive no further attempts from our company, but should be advised that there is still a personal business matter that needs to be addressedHe can contact our offices at XXX-XXX-XXXX

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously. Thank you for bringing this complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of this complaint, MRS investigated regarding this matterIt was found that there has not been any telephone communication regarding this accountOur internal policy is to honor both verbal, and written validation requestsThis account has been marked as Dispute as of 1/2/and a record of dispute will be sent to the three credit reporting agencies. Additionally, a validation request has been submitted to our clientOnce they have provided the requested documentation, it will be forwarded to you at the address provided in this complaintShould our client not be able to provide requested documentation a deletion record will be sent to the three credit reporting agenciesIf there are any questions, please contact our office to resolve this at ***You may also email us at ***@mrs-direct.com. - MRS Compliance Team