Midwest Recovery Systems, LLC.

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the opportunity
to respondUpon receiving notification of this complaint, MRS conducted an investigation with regard to this matterThe investigation has found the following: Our records indicate we have never had any communication with this consumer prior to this complaintOur internal policy is to honor both verbal, and written validation requestsThis account has been marked as FRAUD and returned to our clientA credit bureau deletion record will be submitted on 12/23/16. If there are any questions, please contact our office to resolve this at ***You may also email us at ***@mrs-direct.com. - MRS Compliance Team

My daughter, *** ***, just filed a complaint with you. See above case#. I want to add to the complaint. She was NEVER EVER sent a letter giving days to dispute or receive confirmation from the Business. This is the 2nd time they have violated her rights under the
FDCPA. Thank you! *** *** on behalf of *** ***

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the opportunity
to respondUpon receiving notification of this complaint, MRS conducted an investigation with regard to this matterThe investigation has found the following: Our records indicate we have never had any communication with this consumer prior to this complaintOur internal policy is to honor both verbal, and written validation requestsThis account has been marked as FRAUD and returned to our clientA credit bureau deletion record will be submitted on 02/07/2017. If there are any questions, please contact our office to resolve this at ***You may also email us at ***@mrs-direct.com. - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the opportunity
to respondUpon receiving notification of this complaint, MRS conducted an investigation with regard to this matterThe investigation has found the following: Our records indicate we have never had any communication with this consumer prior to this complaintOur internal policy is to honor both verbal, and written validation requestsThis account has been marked as FRAUD and returned to our clientA credit bureau deletion record was submitted on 11/11/16. If there are any questions, please contact our office to resolve this at ***You may also email us at ***@mrs-direct.com. - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously. Thank you for bringing this complaint to our attention and we appreciate the
opportunity to respondUpon receiving notification of this complaint, MRS investigated regarding this matter. It was found that our client was unable to validate this debt. This account has been marked as Unable to Validate as of 04/12/and a record of deletion has been sent to the three credit reporting agencies on 4/15/2018. Please allow days for the credit reporting agencies to update their records If there are any questions, please contact our office to resolve this at ***You may also email us at [email protected]. - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the opportunity
to respondUpon receiving notification of this complaint, MRS investigated regarding this matter. It was found that your account has been cancelled in our office and returned to our clientOur internal policy is to honor both verbal, and written validation requestsThis account has been marked as cancelled as of 12/06/and a credit bureau deletion was submitted on 12/10/If there are any questions, please contact our office to resolve this at ***You may also email us at ***. - MRS Compliance Team

Our office has attempted to contact this consumer at ***, times, since 4/21/2016, which according to this complaint is a valid contact numberWe have had no return phones calls, nor had contact with anyone answering the phone when calledAn initial demand notice was mailed to * ***
*** *** ** ***Our office did not receive any mail return on this item to dateAccording to the FDCPA if the attempt is made to send a validation letter to the consumer in which it does not receive any return mail, it is not required to duplicate the letter unless verbal contact is made, at which point it is then required to be sent within days on initial contact.Our internal policy is to honor verbal & written validation requestsWith that said, we have marked this account DISPUTE, and will issue a request to our client to provide the required validation documentsThose documents will be emailed to the newly provided physical address, as well as the provided email address from prompt review. Please contact our office to resolve this at ***You may also email us at ***@mrs-direct.com

Revdex.com:
Please send me a letter with on your company letterhead stating that response and that you will be contacting the three credit bureaus to have this account removed from my credit reportI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously. Thank you for bringing this complaint to our attention and we appreciate the
opportunity to respondUpon receiving notification of this complaint, MRS investigated regarding this matterIt was found that our company policy, per the FDCPA, is to send validation notice within days of initial communication Our internal policy is to honor both verbal, and written validation requestsThis account has been marked as Dispute as of 04/18/and a record of dispute will be sent to the three credit reporting agencies. Additionally, a validation request has been submitted to our clientOnce they have provided the requested documentation, it will be forwarded to you at the address provided in this complaintIf there are any questions, please contact our office to resolve this at ***You may also email us at [email protected]. - MRS Compliance Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me ONLY IF I GET A LETTER STATING THAT THE COMPANY WILL BE DELETED FROM ALL THREE CREDIT BUREAUS!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever today is 12/14/, how could they have sent a credit bureau deletion on 12/16/? Thanks immensely Revdex.com for your prompt response .
Sincerely,
*** ***

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously. Thank you for bringing this complaint to our attention and we appreciate the
opportunity to respondUpon receiving notification of this complaint, MRS investigated regarding this matter. It was found that this issue has been resolved If there are any questions, please contact our office to resolve this at ***You may also email us at ***. - MRS Compliance Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Like I stated in my earlier response, I was NOT provided with any type of validation regarding this debt. My position stands where I believe this tradeline be removed from my credit reports
Sincerely,
*** ***

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the opportunity
to respondUpon receiving notification of this complaint, MRS investigated regarding this matterOur internal policy is to honor both verbal, and written validation requestsThis account has been marked as PIF (PAID IN FULL) and returned to our client since the consumer acknowledged and paid the debtA credit bureau deletion record was submitted on 03/31/2017. If there are any questions, please contact our office to resolve this at 888-253-You may also email us at [email protected]. - MRS Compliance Team

Complaint: ***
I am rejecting this response because:The response wasn't sufficient only response acceptable will be that its removed from my credit report
Sincerely,
*** ***

After several communications with this consumer it was shown that we had both the ** *** account, as well as the *** *** accountThis consumer provided all the documentation necessary for us to close the account and return this to our client as being previously resolvedAll numbers have
been removed from the file per the consumers requestThere will be a credit bureau deletion record submitted on 5/20/

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the
opportunity to respondUpon receiving notification of this complaint, MRS investigated regarding this matterOur internal policy is to honor both verbal, and written validation requestsThis account has been marked as FRAUD and returned to our clientA credit bureau deletion record will be submitted on 9/1/2017. If there are any questions, please contact our office to resolve this at ***You may also email us at ***@mrs-direct.com. - MRS Compliance Team

Contact Name and Title: MRS Support
Contact Phone: ***
Contact Email: ***@mrs-direct.com
We have been working with this company for almost years with constant communication issuesMidwest has been faced with having to find out from consumers that they have paid the company
directly without any notification made to MidwestThrough our findings, we have reason to believe there is a major discrepancy in the balances outstanding, as well as direct payments made to the companyMidwest has sent a certified letter requesting that the company provide a reconciliation report showing the balances they have placed, and amount owed, so that Midwest can compare our inventory records & payments to ensure everyone involved is properly compensatedThis is still pending as we have not received any response from the company until this complaint

(The following information was received by the Revdex.com in a duplicate complaint filed on 3/3/of original Complaint ID#***.)A collections account from this company was placed on my credit report in Sept I have never had any accounts or loans with this company at anytimeCorrection to a credit reportA letter to all three credit bureaus to remove this item from my reportI would also like this mailed to me for my records