Midwest Recovery Systems, LLC.

We have attempted to contact this consumer on *** on multiple occasions without successWe spoke with an unidentified female on 3-10-16, in which the unidentified female immediately hung up on the agent upon identification of our companyPlease contact our office to further understand
the reason for the reporting, and come to resolution

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the
opportunity to respondUpon receiving notification of this complaint, MRS investigated regarding this matterOur internal policy is to honor both verbal, and written validation requestsThis account has been marked as Unable to Validate and returned to our clientA credit bureau deletion record will be submitted on 10/6/2017. If there are any questions, please contact our office to resolve this at ***You may also email us at ***@mrs-direct.com. - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the opportunity
to respondUpon receiving notification of this complaint, MRS conducted an investigation with regard to this matterThe investigation has found the following: Our records indicate we have never had any communication with this consumer prior to this complaintOur internal policy is to honor both verbal, and written validation requestsThis account has been marked as FRAUD and returned to our clientA credit bureau deletion record will be submitted on 02/07/2017. If there are any questions, please contact our office to resolve this at ***You may also email us at ***@mrs-direct.com. - MRS Compliance Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously. Thank you for bringing this complaint to our attention and we appreciate the
opportunity to respondUpon receiving notification of this complaint, MRS investigated regarding this matter. It was found that our client was unable to validate this debt. This account has been marked as Unable to Validate as of 04/12/and a record of deletion has been sent to the three credit reporting agencies on 4/15/2018. Please allow days for the credit reporting agencies to update their records If there are any questions, please contact our office to resolve this at ***You may also email us at [email protected]. - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the opportunity
to respondUpon receiving notification of this complaint, MRS conducted an investigation with regard to this matterThe investigation has found the following: Our records indicate we have never had any communication with this consumer prior to this complaintOur internal policy is to honor both verbal, and written validation requestsThis account has been marked as FRAUD and returned to our clientA credit bureau deletion record was submitted on 11/11/16. If there are any questions, please contact our office to resolve this at ***You may also email us at ***@mrs-direct.com. - MRS Compliance Team

Revdex.com:
Please send me a letter with on your company letterhead stating that response and that you will be contacting the three credit bureaus to have this account removed from my credit reportI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Our office has attempted to contact this consumer at ***, times, since 4/21/2016, which according to this complaint is a valid contact numberWe have had no return phones calls, nor had contact with anyone answering the phone when calledAn initial demand notice was mailed to * ***
*** *** ** ***Our office did not receive any mail return on this item to dateAccording to the FDCPA if the attempt is made to send a validation letter to the consumer in which it does not receive any return mail, it is not required to duplicate the letter unless verbal contact is made, at which point it is then required to be sent within days on initial contact.Our internal policy is to honor verbal & written validation requestsWith that said, we have marked this account DISPUTE, and will issue a request to our client to provide the required validation documentsThose documents will be emailed to the newly provided physical address, as well as the provided email address from prompt review. Please contact our office to resolve this at ***You may also email us at ***@mrs-direct.com

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously. Thank you for bringing this complaint to our attention and we appreciate the
opportunity to respondUpon receiving notification of this complaint, MRS investigated regarding this matterIt was found that our company policy, per the FDCPA, is to send validation notice within days of initial communication Our internal policy is to honor both verbal, and written validation requestsThis account has been marked as Dispute as of 04/18/and a record of dispute will be sent to the three credit reporting agencies. Additionally, a validation request has been submitted to our clientOnce they have provided the requested documentation, it will be forwarded to you at the address provided in this complaintIf there are any questions, please contact our office to resolve this at ***You may also email us at [email protected]. - MRS Compliance Team

Complaint: ***
I am rejecting this response because: Like I stated in my earlier response, I was NOT provided with any type of validation regarding this debt. My position stands where I believe this tradeline be removed from my credit reports
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me ONLY IF I GET A LETTER STATING THAT THE COMPANY WILL BE DELETED FROM ALL THREE CREDIT BUREAUS!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The response wasn't sufficient only response acceptable will be that its removed from my credit report
Sincerely,
*** ***

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously. Thank you for bringing this complaint to our attention and we appreciate the
opportunity to respondUpon receiving notification of this complaint, MRS investigated regarding this matter. It was found that this issue has been resolved If there are any questions, please contact our office to resolve this at ***You may also email us at ***. - MRS Compliance Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever today is 12/14/, how could they have sent a credit bureau deletion on 12/16/? Thanks immensely Revdex.com for your prompt response .
Sincerely,
*** ***

After several communications with this consumer it was shown that we had both the ** *** account, as well as the *** *** accountThis consumer provided all the documentation necessary for us to close the account and return this to our client as being previously resolvedAll numbers have
been removed from the file per the consumers requestThere will be a credit bureau deletion record submitted on 5/20/

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the opportunity
to respondUpon receiving notification of this complaint, MRS investigated regarding this matterOur internal policy is to honor both verbal, and written validation requestsThis account has been marked as PIF (PAID IN FULL) and returned to our client since the consumer acknowledged and paid the debtA credit bureau deletion record was submitted on 03/31/2017. If there are any questions, please contact our office to resolve this at 888-253-You may also email us at [email protected]. - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the
opportunity to respondUpon receiving notification of this complaint, MRS investigated regarding this matterOur internal policy is to honor both verbal, and written validation requestsThis account has been marked as FRAUD and returned to our clientA credit bureau deletion record will be submitted on 9/1/2017. If there are any questions, please contact our office to resolve this at ***You may also email us at ***@mrs-direct.com. - MRS Compliance Team

Our office had an initial communication with this consumer on 03/07/At that time we informed the consumer that after our internal findings that all accounts were cancelled and returned to our clientThere was never any credit bureau reporting files submitted, nor any adverse affects against
this consumer outside of him contacting our office to let us know this had been previously resolvedThere will be no further communication with Mr***, nor any attempts to collect on that debt with MRSWe apologize for any inconvenience this has caused

Contact Name and Title: MRS Support
Contact Phone: ***
Contact Email: ***@mrs-direct.com
We have been working with this company for almost years with constant communication issuesMidwest has been faced with having to find out from consumers that they have paid the company
directly without any notification made to MidwestThrough our findings, we have reason to believe there is a major discrepancy in the balances outstanding, as well as direct payments made to the companyMidwest has sent a certified letter requesting that the company provide a reconciliation report showing the balances they have placed, and amount owed, so that Midwest can compare our inventory records & payments to ensure everyone involved is properly compensatedThis is still pending as we have not received any response from the company until this complaint