Midwest Recovery Systems, LLC.

According to the FDCPA guidelines a collection agency is required to provide the requested validation documents within 30 days from receipt of the request in writing. Our office did not receive any such request until this initial Revdex.com complaint was filed. With that said, our internal policy is to honor both verbal and written requests from any consumer stating they are disputing an account. MRS submitted a request to our client to provide said documentation on today's date. Our initial receipt of this complaint was received on 07/18/2016. The documents were requested within 48 hours of receipt, and are pending validation documentation from our client. Those documents will be provided to the mailing address listed in this complaint upon receipt. If there are any further questions please contact our office directly at [redacted]. - MRS Compliance Team

Our office has attempted to contact this consumer on multiple occasions on multiple different numbers provided to us without success. We have business matters within our office pertaining to Mr. [redacted] and his family. Those members include [redacted] There were multiple...

attempts to contact this consumer by our client prior to placement at our office, and also email attempts by our office to provided email [redacted]@GMAIL.COM.  We have also requested all original contracts from our client which will be provided by USPS mail upon receipt.  Please contact our office for further information regarding this matter.

Complaint: [redacted]
I am rejecting this response because: I am not disputing a debt with a company I have never conducted business with. This is fraud and should be removed from my credit reports immediately. I am in the process of purchasing a home and am being illegally penalized on my credit report. This item should be removed from my credit reports immediately. The FCC should be notified of these predatory acts. I am saddened by this response.
Sincerely,
[redacted]

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as Cancelled and returned to our client. A credit bureau deletion record was submitted on 11/11/2017. Please allow 30-90 for the credit bureau to update their records.  If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Initial Business Response /* (1000, 5, 2015/09/11) */
Contact Name and Title: MRS Support
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mrs-direct.com
We just spoke with Ms. [redacted] on 09-08-15, in which she informed us this account was previously included on a bankruptcy she filed in...

2008. We have marked the account Bankruptcy, submitted for a credit deletion record, and will return this matter to our client accordingly. If there are any further questions please contact us directly.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]I do not live at the address that was listed in the response from Midwest Recovery.  If Midwest Recovery will need to provide proof of this debt and e mail it to me at the e mail address that I have provided to the Revdex.com.  If you cannot obtain this proof, collection efforts need to stop.

Complaint: [redacted]
I am rejecting this response because: I would like this account removed from my credit history. you are not licensed to collect in illinois. Please remove account immediately. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have already expressed that the debt was closed out and I have provided proof of this. I would like this account removed from my credit report immediately.Thank you
Sincerely,
[redacted]

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as DISPUTE and a validation request has been submitted to our client. Once they have provided the requested documentation, that will be forwarded to the consumer at the address provided in this complaint. In this instance, validation is not avaliable and a deletion record has been sent to all 3 reporting agencies. If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the...

opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as FRAUD and returned to our client. A credit bureau deletion record will be submitted on 8/25/2017.  If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the...

opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter. It was found there has not been telephone communication regarding these accounts. These accounts have been marked as Fraud as of 02/26/2018 and a record of deletion will be sent to the three credit reporting agencies.  If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the opportunity...

to respond. Upon receiving notification of this complaint, MRS conducted an investigation with regard to this matter. The investigation has found the following: Prior to this complaint being filed, we received no communication from this consumer either written, or verbal, after multiple attempts to contact her at various numbers provided by our client. Our internal policy however is to honor verbal & written DISPUTE claims any time a consumer is expressing such a claim. With that said, we have acknowledged this as a dispute/validation request, and have marked this account DISPUTE as of today's date, and will issue a request for validation documentation from our client. Those documents will be mailed to the newly provided physical address. Please contact our office to resolve this at [redacted]. You may also email us at [email protected].  - MRS Compliance Team

Complaint: [redacted]
I am rejecting this response because: I emailed the company on  7/25/17 after they just called me on 7/20/17 no response to my email request at that time I made it clear the amount was not accurate and can someone send me how they came up to that amount(I got no response), I then forwarded the same email 7/27/17 once I got the notification that the account was put on my credit. I called back on 8/1/17 and was informed my email was not suffice(however no one ever reached out to me) so I sent the contract from 7/3/16 that came directly from their client, proof of my past payments, and disputed the amount of the claim they still have yet to respond from that the third email. Finally I sent a follow up email 8/15/17 for the one from 8/1/17 that had all the documentation still no response. Not sure why the company is saying they are waiting for me to send anymore documentation I definitely have all of my email chains to [redacted] my complaint.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the opportunity...

to respond. Upon receiving notification of this complaint, MRS conducted an investigation with regard to this matter. The investigation has found the following: Prior to this complaint being filed, we have had no communication with this consumer. Our office made 3 attempts to contact her at [redacted] which was the number provided by our client. Our office has been hired to represent Six Flags regarding an outstanding membership balance that went delinquent. We are attempting to contact this consumer to make her aware of the situation, and try to assist in resolution. Please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as Unable to validated and returned to our client. A credit bureau deletion record will be submitted on 07/28/2017.  If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted].  - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as DISPUTE and a validation request has been submitted to our client. Once they have provided the requested documentation, that will be forwarded to the consumer at the address provided in this complaint. If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This account has been cancelled from our office internally and sent back to the client for review marked as FRAUD. The client will be required to provide supplementation of documents to the consumer.  We will no longer be attempting to collect on this debt, and a credit bureau deletion record...

will be submitted on 05/20/2016.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the prompt response, and I will keep watch on my credit report to ensure this account is removed. 
Sincerely,
[redacted]