Midwest Recovery Systems, LLC.

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of this complaint, MRS conducted an investigation with regard to this matter. The investigation has found the following:  Our internal policy is to honor both verbal, and written validation requests. This account has been PAID IN FULL and returned to our client. A credit bureau deletion record was submitted on 4/6/2017 to all 3 major credit bureaus.  The control number for this deletion record is [redacted].   If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as Cancelled and returned to our client. A credit bureau deletion record was submitted on 12/3/2017. Please allow 30-90 for the credit bureau to update their records.  If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

After reviewing the call recordings of the conversations with Mrs. [redacted], we determined the agent handled themselves in a professional manner. The agent was explaining the circumstances surrounding the account being placed here. On multiple occassions throughout the call the consumer expressed her...

dissatisfaction with the original client [redacted], and was upset with the fact she was being charged fees for being sent to collections. The call ended up resulting in the consumer setting up a payment arrangement on the account to resolve the balance in our office. We have also addressed this complaint with the agent she spoke to and gave them a coaching session on voice infliction and handling a complain escalation. We apologize for any negative experience you may have received, as we do not take complaints lightly. Please contact our office for any further questions.

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the...

opportunity to respond. Upon receiving notification of this complaint, MRS conducted an investigation with regard to this matter. The investigation has found the following: Our records indicate we have never had any communication with this consumer prior to this complaint. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as FRAUD and returned to our client. A credit bureau deletion record will be submitted on 05/12/2017.  If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I need it DELETED from my Credit report ASAP! I should NOT have to wait for them to figure anything out. They have admitted that they had NO communication whatsoever via verbal or written with me, so NO VALIDATION was made before they(MIDWEST RECOVERY) just took it upon themselves to place an negative item on my credit report.  This should  be  "ILLEGAL" and I want that collection item removed ASAP!
 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
They do not respect the consumer at all. They did not give me any heads up (30 days) prior to damaging my credit. I will push this further if I have too. I will not accept nothing less than  them removing the debt from my credit . In Pennsylvania pay day loans are illegal and they have no reason to go ahead and attack my credit like they did especially with out contacting me first. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have [redacted] showing the Equifax report showing Midwest Recovery Systems filed with them, without our knowledge. I’m surprised Midwest Recovery System has no record. They supplied the amount that they are trying to recover. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because.I do not owe any moneys to those people. I researched the name and it is some Indian owned company which has numerous complaints about fraudulent accounts .
Sincerely,
[redacted]

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the...

opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as Cancelled with Midwest Recovery Systems and returned to our client. A credit bureau deletion record will be submitted on 04/28/2017.  If there are any questions, please contact our office to resolve this at 888-253-3440. You may also email us at [email protected].  - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as PIF (PAID IN FULL) and returned to our client since the consumer acknowledged and paid the debt. A credit bureau deletion record will be submitted on 07/26/2017. The control number for this deletion is [redacted].  Please allow the credit bureau 24-72 hours to update their records. If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Hello,As per our conversation on the phone, please find attached a screenshot showing my name as well as the fraudulent account that Midwest Recovery Systems placed on my TransUnion credit report after claiming falsely that they needed more information to identify me because no Stephen Conn existed in their systems. Please let me know if further verification is required. Thank you.[redacted]

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the...

opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter.  Our internal policy is to honor both verbal, and written validation requests. This account has been marked as Dispute as of 02/05/2018 and a record of dispute will be sent to the three credit reporting agencies.  Additionally, a validation request has been submitted to our client. Once they have provided the requested documentation, it will be forwarded to you at the address provided in this complaint. If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as FRAUD and returned to our client. A credit bureau deletion record will be submitted on 10/20/2017.  If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I would have liked them to be specific as to when the Dispute note will post to my 3 credit reports.
Sincerely,
[redacted]

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the...

opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter.  It was found that our client was unable to validate this debt.  This account has been marked as Unable to Validate as of 01/12/2018 and a record of deletion was sent to the three credit reporting agencies on 01/13/2018. Please allow 30 days for the credit reporting agencies to update their records. You will no longer be receiving communication from our office. If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Complaint: [redacted]
I am rejecting this response because: They should be validating the debt they are trying to collect prior to putting something on a credit report. This company made no efforts to contact me at all or by email. They are liars!!    I am getting a letter from the Legal Department at [redacted] as I will be presenting all my facts to a lawyer.  This company is negligent in their business practices and this needs to be addressed in a matter that they will stop doing what the are doing wrong.  They never sent me anything from the MTE one I fought last September of 2015  so I will assume that they will do the same with this collection.   Thank you!
 
Sincerely,
[redacted]

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the opportunity...

to respond. Upon receiving notification of this complaint, MRS conducted an investigation with regard to this matter. The investigation has found the following: Prior to this complaint being filed, we received an inbound call from this consumer requesting we do not attempt to contact him at his place of employment, and the agent removed the contact information on file. We then received no further communication from this consumer until 3 days prior to this complaint filing date at which time he stated he was sleeping but wanted out office to call him back to discuss this matter. This is the first communication in which this consumer has expressed he was unaware of this debt, or that there was a potential dispute. Our internal policy however is to honor verbal & written DISPUTE claims any time a consumer is expressing such a claim. With that said, we have acknowledged this as a dispute/validation request, and have marked this account DISPUTE as of today's date, and will issue a request for validation documentation from our client. Those documents will be mailed to the newly provided physical address. Please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

We show no communication with this individual in our office to date. We have made several attempts to contact this consumer on multiple numbers provided by our client, but have been unsuccessful in doing so. With this complaint, our internal policy is to consider this a verbal FRAUD alert, and will...

immediately notify our client. The account will be marked FRAUD in our system as of today, and returned to our client for further investigation. A credit bureau deletion record will be submitted on this account on 4/15/16.

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the opportunity...

to respond. Upon receiving notification of this complaint, MRS conducted an investigation with regard to this matter. The investigation has found the following: Our records indicate we have never had any communication with this consumer prior to this complaint. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as FRAUD and returned to our client. A credit bureau deletion record will be submitted on 11/25/2016. If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team