Milestone Management

Victoria Park apartments in failed to change the locks to my apartmentA stranger was able to walk in using an old key from a former tenant
I moved to Victoria Park apartments in Charlotte NC managed by Milestone Management (corporate office in Dallas TX) last month on September 8th and on October 9th a woman (the mother of ONE the previous tenants, as there were 2) used her OLD key her daughter had given her a long time ago to walk into my apartmentVictoria Park DID NOT change the locks on my door prior to my moving inI walked in on a STRANGER standing in my apartment looking around my living roomI CANNOT BEGIN TO EXPLAIN TO YOU what I felt in that moment!! Thankfully, I wasn't killed or in turn harmed this lady for coming into my apartment! The strange lady and I walked to the office to inform them of what happenedTamara, the assistance office manager was very helpful in getting maintenance to change the locksI called corporate leaving an urgent message to call me back

My lease ends in and wanted to leave on that date, I have called the management office to inform them and also sent a letternot honoring
To whom it may concern:
My name is Louay M***, I have a lease with milestone management for an apartment located at *** *** and that lease ends I was out of the Country recently and when I came back I found a letter explaining that if I didn't want to renew my lease I have to send in a letter to inform the management office, I called the office to inform them of my plans and I was told that a day notice have to be sent in before I leave, I was well into the days so I told the person working there that I have to Leave on so she told to send in the letter anyway and she will take care of the move out date to be the sameA letter was sent to them and then I got a respond that they have change my move out date to and that was not what we agreed on

Ever since I lived in this so called 'Home', I have been calling the maintenance crew ever since I moved here and the complaints were from as little as loose wall electricity sockets to as big as floods and leaks from old pipes This would be my second and last time experiencing a flood at the Avalon Heights Apartments and due to the lack of staff the emergency staff is nowhere to be found or on call for situations like this Other than the flights I have experience holes in the tub's from where you can fall through and they have yet to fix that I've have experience mode when walls damage to furniture and appliances from maintenanceThe Avalon Heights Apartments is no place to call home
Product_Or_Service: Apartment

I have been attempting to resolve an issue with the manager at *** apartments since February My issue is that another tenant is endangering my child during use of the common areasMy child has been hit repeatedly, gotten bruises, is losing sleep, and has now suffered wounds after being pushed onto the asphaltWhen trying to leave the common areas, my child has been attacked with a motorized scooter by the tenantAll attempts by me to resolve the issue with the tenant previously were met with threats of further physical violence
Initially, the manager said that she would mediate the issue, but then she claimed that she could not because she doesn't know the tenant and could not look up the tenant based upon a nameI made every attempt to get the tenant's information, something that this manager could've easily done, but I was unsuccessfulAfter the last attack on my child, I called the policeThe CMPD told me that the apartment manager should be handling this

Apartment employees damaged bed and clothing and after the Hurricane by carelessly putting wet items and dry items from the closet on the bed
I moved in approximately days before Hurricane Harvey hitMy apartment was flooded and I lost most of his personal propertyInitially when I expressed a desire to be released from his lease, management refusedFinally the management agreed to release meMy Aunt, mother and I went to the apartment Saturday September 9th to clean the apartment and take his things that were salvageableWe were shocked when we unlocked the door and walked inMy two leather sofas, coffee table, and two end tables were missingAll of my wet clothes that were on the floor were placed on top of his bed and the hanging clothes in the closet were thrown on top of themAs you would imaging everything was full of moldAll the carpet and padding had been removed and all sheetrock removed up to maybe three feet from the floor I made a complaint to management an

Hello,
My name is *** *** and I live at *** *** *** *** *** *** ** XXXXXI reside at the summit of metrowest apartment complex located at *** *** *** *** ** XXXXX, which is who I am trying to file a complaint aboutI have brought attention to a leak/mold issue since August of I have written numerous emails to the front office asking them to check out the AC because there seems to be a leak, there is a constant dripping that occurs which we also let them know it may be connected to a mold issueAll the attempts we have made I getting this issue fixed have been ignored, and ignoredNow we are in the middle of January and still nothing has been doneMy daughter which is two years old has had this constant cough that won't go away when we are home ever since I brought up this mold issue ironicallyI knew it had to do with the mold that I suspected was going on in the apartment which I have told the front office plenty of timesI have even br

Apartment complex will not complete maintenance issues with apartment
The lights went out in most of the apartment when I unplugged a cord from the outlet in the living roomThat evening I submitted a work order to fix the problem and received a confirmation via emailI waited the entire day for someone to show up and fix the problem but no one from maintenance showed upI went to the office and was told to call the electric serviceI did and they told me the apartment complex was responsible for this sort of issue

Company made no attempt to contact me or collect money owed to them before sending the amount to a collection agency and in turn to my credit report
Moved out of the apartment one month early and was verbally told I would not owe anything, including an early termination feeDespite having a forwarding address, an email address, and a phone number, I was not contacted at any point about any past due rent or early termination paymentI did not hear about this matter until contacted by the debt collection agency, which also incidentally, told me that if it was handled quickly, would not end up on my credit reportI went back to the apartment to verify whether I owed the money or not, a process which took a few weeksIn that time, the charge was sent to my credit report, despite paying it, in full, at the end of that time

This complex is charging to valet trash and does not prorate based on days of services missed
Andros I*** in Daytona Beach are ripping off their residents Per the lease agreement, it is required to have the valet trash at a month The trash will be picked up Sunday thru Thursday, with Friday and Saturday no trash service The lease agreement says nothing about holidays During Hurrican Irma the trash company did not collect trash that Sunday, Monday, or Tuesday including the holiday in September I received a bill yesterday for the full Why would I pay the full amount for services that were not performed I reached out to the property manager and got the run around from the assistant manager I have also called and left a message to have the Regional Manager and the Vice President to give me a call back Why would the company not be proactive and send out pro-rated bills

Received bill to replace carpet for damagesCarpet was video recorded prior to leaving as no damage
I vacated this apartment after years of use on XX-XX-XXXX for military service and trainingI provided months notice and official ordersThe apartment was vacated, and thoroughly cleaned and repaired (all holes patched and painted)There is an HD video of the condition of the apartment prior to surrendering the keysReceived a bill two weeks later for an additional $~ carpet replacement cost in addition to the standard surcharges associated with movingI followed up on XX-XX-XXXX XX:XX with a phone call and was informed the manager was at lunch and would call me back that dayI was advised by the assistant manager that my carpet had a stain or two underneath the carpet and that they think its associated with my pet dogHowever the assistant manager doesn't think the charge is correct as they "charged me the full amount before they actually had the cost." She stated i

Service/ Amenities advertised onlineWas promised would be fixed quickly and still have not been fixed
Looking online at their website, it says that the pool and tennis court are part of being at the apartment complexWhen signing lease, I was told that they are closed and are working to get the fixed quicklyI was still charged full amenity fee of 150$ even though right then it wasn't openI moved into the complex on 06-24-I was told that the pool and tennis court got damaged due to the flood that happened back in October of I have asked multiple times when it is going to get repaired and I just get told soonIt has been over years since the pool and tennis court have been usableI haven't seen anyone working on it either since I have been here at the end of JuneEven though it has been years, if you look on their website, it still shows the pool open and the tennis court not damagedI am not satisfied with what they have doneMy lease is up on 7-23-and so

contacted months after I moved from XXXXX Sugar Ridge Blvd that money was owedNo proof was shown of how they stated apartment was left
Was turned over to collection agency and contacted by agency months after I moved from Sugar Ridge Town homesNo proof was ever shown to me of they state the apartment was left, tried talking to manager she did nothing tried talking to Milestone ManagementThis is on credit report tried talking to National Credit Systems they calling harassing stating claim file against me,Milestone no longer owns property Called new owners"Nothing they can do" Called Milestone Management today on 5/4/they state since they "No longer own property" must deal with collection agency.I have not been shown that I owe this moneyA typed invoice stating things were messy is not proofI want this removed from my credit report or show me picture proof of this "mess"

I have a brand ac that doesn39t workI had a unit that worked perfectly well but my neighbor complainedNow I have a new unit that does not workNo one in the office it corporate seems to care

After lease I rcvd a Move-put Statement in the mail itemizing charges back to 9/that s/b included in rent & came to my deposit exactlyFraudulent
The statement charged me for pest control, trash, water/sewer, bill processing, and final service fee from the move in date of 9/through short term lease move out 12/20, plus I literally moved out on my house sale closing date of 11/so the unit was vacant and there was no water or trash useThe charges itemized should have been covered by rent but were charged to my deposit as of 12/20/for the exact deposit amount months after rent was paid per lease agreementThis is fraudulent and my deposit should be refunded in fullI left the unit in pristine condition and never even moved furniture into it; I slept on an inflatable mattress and was there only while house hunting and during escrow so very minimal unit use at all

I have not received my security deposit since I moved out in February
Moved out in FebruaryHave tried many things

This is the worst place I've ever livedThe apartments are poorly put togetherWater leaks from shower to bedroom, from water heater to closet, spiders, raccoons, and other pest show up constantlyThey are towing cars, without owners knowledgeNot all cars, as far as I can see just my carThe office is "losing" customers rent and making customers pay againWe are being double charge for things that are out of our control, from things they are doingWe call maintenance, they will not fix itThis is byfar the worst establishment I've ever been apart ofThey don't care, so why should they be allowed to run this placeI want the place to be shut down

OPENING OUR MAIL & maintenance refusal
To start *** at *** Reserve Angie, threatened us with a day eviction notice if we didn't get the "loud noise" complaints to stop from our neighbor below usWe moved to stop the problem WHICH COST US MONEY TO TRANSFERWhen we got to apartment it was wreckedThey have refused to fix our maintenance issues from day oneWe have put in request after request trying to get appliances fixedDoor hinges onThe air working properlyThe last big issue we have is the apartment complex opening our mail from the HUD agency, withholding it from us for months, then taped it back up and placed it in our mailbox at We have pictures to prove as wellWe just want out of our lease with a day notice however nobody at milestone management will give me an answer because their company has apparently been bought out so they aren't answering emails or phone calls? It's very frustratingWe want to give our day notice and be out of the c

My roommate and I have lived in this apartment since February of Before moving in, we did a walk through of all the things that needed to be fixed before the move in date (which was in one week later)Come move in day nothing had been touched but we didn't have a choice but to move inWe expressed the concerns once again with the officeNothing was touched for about 2-monthsIt has been a continuous fight to get things fixed in a timely manner and when they do "fix" things its usually just a temporary/ half-done jobI've listed a few of the work orders that we have had ongoing for a month or two below
1) There have been cases of mold in our air filters (because it hadn't been changed in that long) so we've asked them to clean the air filters
2) One of the toilets does not work properly
3) We have found 2-cockroaches in the apartment lately
4) Our balcony blinds are falling apart endlessly
5) One of the balcony storage doors is so molded that its falling a

I was wrongfully billed and sent to collections for an issue that did not involve meI was also treated very poorly by almost all of the staff
I have been a resident at fairlake apartments for different lease years, different apartments I have never once been a problematic tenant nor have I ever once paid my rent lateMy last apartment lease, upon move in I called the front desk and spoke to *** and stated to her that the carpets and the master bathtub were in terrible condition and that I needed it resolved*** stated that it was no problem and she would take care of it*** scheduled a carpet cleaning but never addressed the "Black, filthy bathtub"I lived in that apartment for an entire year with that disgusting bathtub (also with a cockroach infestation, broken AC, mold in the walls, a creepy security guard that always made advances at me, a dryer that did not work and a million other things) which is what I had grown to expect from this apartment complexAt t

This rental property wasn't very proactive in getting my AC unit replaced Nor did they communicate with me about the actions being taken to fix it
My AC stopped working on July Maintenance determined that I needed an entire new systemA portable unit was placed in my apartmentOn Saturday July 8, I called the office and asked about the status of my AC replacementLacy said she wasn't sure of when it was to be replacedI told her that it wasn't good that no one has contacted me in regards of the when and how this issue would be resolvedI had just had surgery and was required to keep the surgical area clean and dry, but I suffer from night sweats, so getting the AC fixed was imperativeThe following Tuesday, I stopped by the leasing office and asked to speak to Sunny who I assume is the office managerI sat in her office and asked her when my AC was being replacedI was told it would be ThursdayI also mentioned to her that there is a stench from a roof leak in the bedro