Milestone Management

I was charged $for not signing a lease that was never available to meOver attempts were made to meet with management to sign this lease
I moved in years ago when the complex first openedFrom day one the staff have been very lazy, forgetful, and hardly availableThe office is almost always closed, and it is very hard to get through on the phone in Since the day I moved in my lease has been in a paper formAlthough it was very hard to get renewal letters or get the lease printed at my convenience we still managed to get bySometime around or I believe the management changed and we had a new manager named Evie ColonShe has a very warm heart and friendly personality, yet she is very forgetfulShe was suppose to send me my lease for renewal but forget to tell me I was up for renewal until the lease expiredAlot of fees were added to my account and she was able to fix the problemi had a similar problemshe failed to notify me until a few we

Extreme delays with service
Lack compassion
Unfair treatment
Vendictive behavior
Maintenance problems- no tracking system for entry into apartment and Notice
Lack of communication within office staff
Over flowing dumpster
Dishonest
Lack integrity

I reported mold in my master closet on 8/26/and after several attempts to get this resolved it has worsen
On 8/26/I spoke with Reagan about my master closet having mold on the wallI sent her a picture showing where the mold wasShe responded in an email that " a member of maintenance team would be out to look at it today" which was 8/but they were not able to come until 8/On 8/when I came home the work order read "mike serviced ac coils, no leaks found, checked drain and sprayed mold in master closet"After a few day went by I noticed the mold was starting to reappear and was reported on 9/4/On 9/a work order stated "Mike found no leaks and he treated walls for suspected growth"The next day I called and spoke with Reagan to see what were the findings of the mold and how to neutralize the smellShe responded that "she would speak with maintenance and would call me backI received no call back however when I came home I noticed in my master closet that so

We have complained about a sewer smell since Sept and it has yet to be resolved as of April It's smells like rotten eggs and poop!
We were told we have to move because they don't know the issueWe need the issue resolved being that I have childrenIt's not fair that my family is enduring this foul smellIt literally smells like poop and rotten eggsIt is so bad we can't sleep because the smell wakes us up out the sleep

Multiple vehicles, including mine and my husbands, have either been broken into or stolen on the propertyMilestone refuses to acknowledge the issue
In the last few months, multiple vehicles, including mine and my husbands, have either been broken into or stolen on the property yet Milestone refuses to acknowledge the issueOur neighbor said they claimed there is no security problem or issue with crime in the complex which is untrueWhile a gated community, percent of the time the gates are open and inoperableOur neighbor reached out to Milestone Management about security cameras on the complexCurrently the only security cameras face the front officeMilestone Management gave multiple excuses as to why there are no security cameras throughout the complex as well as why they won't put any more on the propertyMilestone Management will not even send an email to residents warning of theft or other safety issuesWe feel very unsafe here, as do other residents we have spoken

Repairs to apartment and to gym not done in a timely manner
This is the 3rd time this year that repairs have taken over weeksMy blinds have needed replacing in my apartmentIt has been over weeks since I requested the repairIt will be weeks this ThursdayThis is happening more oftenI have lived here for years and it seems repairs are done slower and slower especially the last yearsAlso the treadmills in the gym have not worked for over monthsI have complained times and they continue to say that they have told management but yet nothing has been doneThe exercise bike has been missing foot straps for over years now! It seems nothing is being repaired in a timely manner...and yet rates are raised on me straight yearsAnd when repairs are finally done...there is no compensation to me as a long term tenant for my inconveniences

I owe an aprtI stayed in the aprt for days literallyThe leasing agent claimed I didn't pay my rent(I did) so she wanted me to pay another $like I can pull that out my ***She gave me days to move out without an eviction.Then her supervisor stated she don't know how I got approved because I was making 9.00hr hrs a week so I move with my daughter into my mom houseThen a month later I went to apply to another aprtI got denied due to the previous aprt stating I owe them for a cleaning fee cause I left a bed frame and dresserNow I owe them $2,This was years ago*** and *** was horrible

Failure to provide heat in number plus apartmentsNo prompt resolution to provide heat
I contacted the lease office on the morning of the December 31, stating that my heat had not came on the night beforeThe new employee stated she was new and did not know if that justified as an emergency service due to it being a holidayI never heard back from anyone so days later I went in the office and asked what was going onI was told that the new ac units installed did not have any heating unit in it, that they would have to be ordered and installed at a later dateIt has now been days, with temperatures dropping below freezing and I still do not have heatNo space heat was offered or providedNo other housing arangements were offered or madeNothing but the suggestion that I snuggle with my dogs was made to keep warmThe behavior and response to provide habitable standards have not been met by not only myself but quite a few other tenantsI have emailed the corporate represen

My lawn was supposed to be serviced for aeration and overseedingI get home to check and it has not been doneI do not see aeration in my backyard
I have had my lawn areated before and you are supposed to see mud chunks from the ground where it has been completedI came today after said service and had the true green door hanger on my doorWhen I checked my lawn (specfically my backyard) I do not see where the service was completedI didnt see the aeration holes at allI have photos of my backyard right now and there is not one single hole!!!!

the manager at steeplechase aptin alvin texas XXXXX aprouched my handycap son and started to get on to him about pool fernture said he wes distroying it and then she said she seen him through shoes on the parking roof and she didnot she should have came and talked to me or my wife about this matter but when we got to talk to her she said we are evicted and we have to the X XX XX and we need some help on this matter
Product_Or_Service: apt rental

I am unable to resolve requests for utility reimbursement & adequate lease renewal terms with local, regional, and corporate offices of Milestone Mgmt
I am respectfully reaching out to you after numerous unsuccessful attempts to address several complaints at my apartment with the Sussex at Kingstowne office, the Northeast Regional Milestone Management office, and the Corporate Milestone Management officeI have lived in my apartment since February and have had frequent issues with heating bills, electric bills for air conditioning, and wild animals
In my opinion, my gas & power usage had been extraordinarily high for a one bedroom apartmentIn addition, I would set the thermostat for a desired temperature but the actual temperature in the apartment was nowhere near the desired temperatureI reported possible HVAC issues to Sussex at Kingstowne (a Milestone Management property) in Spring Maintenance came out & changed the air filter in the outdoor HVAC closet several

We applied for corporate housingUpon approval we were asked to pay an additional depositAround move in time management rejected our application and assured me would get a full refundIt's been months
Product_Or_Service: Corporate Housing

Clearly the company does not take pride in providing! The apartment complex that I live in I have had nothing but problems with since I moved in and have reached out to people who are suppose to be in charge and they have did nothing but make excuses for things! And you basically have to harass them to get any results I say stay clear of any complex ran by these people! Could be one of the worst mistakes of your life!

It appears I have been a victim of identity theft and am writing to request that any and all fees associated with the payment of
Dear Sir or Madam:
It appears I have been a victim of identity theft and am writing to request that any and all fees associated with the payment of be withdrawn from my account as of now it appears I have received three charges of and one charge of
Enclosed you will find a message from the Consumer Financial Bureau Protection
06/13/
Hello,
Thank you for your complaint XXXXXX-XXXXXXX about Capital One
We reviewed the complaint you submitted and sent it to the company for a responseThe company responded that you may have been a victim of fraud
Enclosed you will find a letter from Capital One regarding the return of the
Dear ***,
We completed our investigation and refunded $to your account, along with any accrued interestYour refund's available now and your dispute is clo

After leaving a negative Yelp review, the Property Manager for my community, operated by Milestone Management, with held a monetary refund that was owed to me until I removed or modified said Yelp reviewThis Property Manager was condescending and made me feel I wasn't a desirable candidate to renew my lease, regardless of my eligibility
Product_Or_Service: Apartment Lease
Order_Number: N/A
Account_Number: N/A

Honor what your representatives tell tenants
I just renewed my contract to start next month at an apartment complex managed by MilestoneMind you this is the first time I renew an apartment leaseIn looking at their contract it says their prorated amount is due on he 7th day of the month of my renewalAt the bottom there is a misleading disclosure that contradicts thatI call In to speak to a representative to clear the confusion and they confirmed I owed my first months week plus utilities and then my prorated amount could be paid on the 7th day of the month I renewedI called back to get the girl's name I spoke with and now they tell me it's all due on the 1st of the monthI spoke to an assistant manager that was very rude and tried in NO WAY to come a resolution with meI told her I would take the lease to my lawyer to be reviewed due to the misleading information and she did not careShe said that wasn't on her it's was the owners policy because she did not own the place

They broke our lease agreement by switching companies without informing us beforehandThey want us to pay $after we paid the amount they wanted
We went into a lease with a company before The Residence of North Dallas took over in May of We were given absolutely no warning that The Residence of North Dallas was taking over later that year when our lease had said that we would be properly notified within days before any changes were finalizedHowever, we did not find out about the company switch until after it had already happenedFrom there, all customer service went down hillThey had problems with accepting payments in any form other than money order, and would still fine us for late payments, even though their end wasn't functioning properlyWe decided we wanted to move before our lease was up in May 2013, so we gave the leasing office days notice, and came to an agreement on what would be owed, which was the last months rent and a couple of extra chargesW

My apartment complex is Landmark at Grand Oasis in Suwanee, GAI am paying for valet trash service but they will not pick up my single bag of trash
Good morning, my name is *** ***, and I live in the apartments at Landmark at Grand Oasis in Suwanee, GeorgiaI am a single person and I am having a constant problem with my valet trash pickupI live alone and I only have one small bag of trash per day but the valet trash people refuse to pick up my trash everydayI called to complain to the valet company and was told that they should be picking up my trash everydayI was told by the leasing office that I need to let my trash accumulate and put one large bag of trash out for the valet trash to pick it upI was told that they would not pick up my small trash bag at allI am extremely upset with this issue and would like something done about itWhy should I have to let my trash pile up to make one large bag of trash before the valet trash company will pick up my trashToda

It was almost two months before my lease expire(months) Management ask me to move because of my late payment historyWhen receiving the court documents The balance was zeroThis happen in JulyI did move outAbout a month ago I got an alert from my credit monitoring letting me know that a collection had been added to my file from Landmark at *** this was the name when I was renting since changed name to *** Apartment The collection amount amount is 2,I was never notified of this collection

My Apartment has been without AC since Thursday June 21stIt has been degrees in thereI contacted the office and asked if it was going to be fixed anytime soon and I was told there are many that have been broken and they are going in order and have not started anything yet because it has been raining and it has not been rainingSo I asked are those who have no AC and have not been able to live in their apartment due to this issue such as I and she said I have to talk to managementSo I asked to speak with her and she proceeded to tell me that she wasn't there when she is there everyday I go in thereSo I hung up and contacted the property corporate officeI got someone on the phone and before I could have a discussion he told me he had another call coming in and would call me backThat is horrible customer Service and if I called first then why am I getting hung up on? My rent should be prorated for the days I have not been able to live in thereits not live ableIt is ver