Millis Exxon

We have issued a refund on the credit card as requestedPlease note that our e-mail support is openThe customer selected expedited shipping at checkout which is why she was charged this amount

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Elf cosmetics claims that they have refunded me for all purchasesNot trueOn I tried to place a single online and after entering my payment information and submitting my order, a page would come up with some sort of "error" messageI tried a few times last night and kept getting the same error so I figured the site was down and I decided to try again later.I then proceeded to check my email and I had emails 'thanking me for my purchase'I tried to contact customer service immediately but there phones weren't workingSo I emailed themTHey emailed me the next day and said that orders were canceled, which I was refunded for, but orders had already shipped and I would be refunded once they were returnedOn I recieved packages in the mailI then looked at my card statetment and saw that I had refunds equaling to the canceled orders, and chargescharges for shipped packagesI kept one and refused the other as instructedI have yet to recieve a refund for the shipments "refused"Attatched is a picture of my card statement showing the refunds and charges.My desired outcome is to have the remaining refunds issuedI feel as $have been stolen from me [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

In order to receive the skin care essential kit for $offer, the customer needed to add the actual kit to their order, as noted in the instructions for the promotionThey never added the kit to their order, and therefore did not pay for the kitThe kit costs $and the $was not added to the totalDespite repeated attempts to explain this, the customer insists that she is entitled to the kitThousands of customers purchased this kit with their order correctly; it needed to be added to their order, and then the coupon code applied to receive it for the discounted priceWe cannot ship out the kit to the customer because she did not pay for it

We apologize for the confusion regarding this orderOrders to APO addresses do take up to six to eight weeks to arriveWe apologize for the slow shipping time and for any inconvenienceYour correct tracking # is [redacted] The other tracking # that you are seeing is another order that we shipped as an apology to customers whose orders were delayed and has nothing to do with the original order

We apologize for any confusionWe have issued the refund and are sorry for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Awaiting response from ValueMags In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThey have refunded my money and thank you very much Sincerely, [redacted] ***

This was refunded in full on ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is the only one you will give at this timeI am not satisfied with the result but realize that I am helpless in this matter as the consumer and will have to accept what you have written This situation, and the way your customer service is being handled, will greatly impact my willingness to do business with your company in the future Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I said I did not want a refundThe item I ordered is in stock, and has consistently been in stock and available for purchase since I received the wrong itemInstead of a refund, they could have just sent me the correct thingI am not happy with their "solution" In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This customer's account was never charged, so she is receiving a free order, there is nothing to refundShe is also being shipped her free gift separately as a courtesy, although she was never charged for her orderWe cannot understand why she would be opening a Revdex.com dispute, or why she is posting on our social account that everyone should be asking for free orders due to a slight shipping delay

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The refund has not yet been processed through [redacted] yet The [redacted] case is still open Please confirm with your records that this has been taken care of In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They have not responded to my e-mails directly for several days and have kept shuffling me off on [redacted] I do not have the cellphone plan required to make international calls to the U.S in order to resolve this issue given that you do not have a toll free numberFurthermore, my package has NOT been delivered to [redacted] (which is the shipping company Elf uses) and they have informed me directly that they have not received my package at their facility for processing so informing me that the package had been shipped on the [redacted] is a lie and it is unreasonable to anticipate that I will accept the idea that it takes well over a week for a shipped parcel to reach a nearby shipping facilityQuite simply, you have not shipped my package since it has not arrived at [redacted] for processing, and I am not satisfied with this answer Sincerely, [redacted]

The customer has been fully refunded for the item that was missing from their orderWe apologize for our initial error that the first refund was incorrectCustomers are only blocked on [redacted] for strict harassment guidelinesIf the customer would like to place a new order for the item when it returns to stock, we will gladly manually discount it for free shipping, if they contact usThe order was placed on 11/**, and shipped on 12/*, within our shipping guidelinesSince the order was placed with a 50% off promotional code we are not able to refund for the shipping fee in addition to this promotion

There are two duplicate orders for this customer; one was refunded on 11/ [redacted] in the amount of $The other was never actually charged; the transaction was voided on 11/**

We are very sorry to hear about this matter, and will intervene with ValueMags regarding your rebateWe will contact the customer directly regarding this issue.Sincerely,Barbara M [redacted] Consumer Relations ManagerE.l.fCosmetics [redacted]

A refund in the amount of $was posted on [redacted] for order # [redacted] If there is another order in question, please give specific information so that we can assist you

We do appreciate that the customer wishes to pay us for the order, however unfortunately due to our site security we have no way to charge her directlyShe may feel free to keep the items as it was our error

We apologize for all of the issues that you hadYou were issued two $refunds for your first order and a $refund on your second orderPlease contact our manager at [redacted] directly if she may be of further assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] *