Millis Exxon

We are showing that this order was refunded in full.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have received a refund from the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We apologize for any confusion or inconvenience. This order was shipped on [redacted], via [redacted] tracking [redacted]. We do ask that you allow at least three business days for the tracking information to update.

We issued a refund of $19.99 on 11/** and an additional refund of $4.95 on 11/**. We apologize for our error and for any inconvenience.

We apologize for any confusion. We do have a reshipment order in our system for this customer, [redacted]. It will be shipped within the next 48 hours, via expedited service. We are very sorry for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:
 The refund has not yet been processed through [redacted] yet.  The [redacted] case is still open.  Please confirm with your records that this has been taken care of.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is the only one you will give at this time. I am not satisfied with the result but realize that I am helpless in this matter as the consumer and will have to accept what you have written.  This situation, and the way your customer service is being handled, will greatly impact my willingness to do business with your company in the future.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They have refunded my money and thank you very much
Sincerely,
[redacted]

As noted on our site, we DO NOT share your credit card information with anyone. The magazine subscriptions are completely free of charge or future obligation and they do not automatically renew. There is an opt out box to check if you do not wish to receive this, when you place an order. We will be...

happy to delete this person's account from our system. They need to contact [redacted] for assistance, or they can log on to their account and delete their billing information themselves.[redacted]

We are very sorry about this issue. The name on this order number does not match this name. We have issued a $10 refund on the above order number, however please contact us if we may be of further assistance in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Actually that's completely unacceptable? Here is my tracking ACTUALLY and it shows a estimated delivery of January [redacted] 2015 and the mail has already came. Please see the chat from your attendants below.. I called in 5 times today, have a screenshot if needed, trying to talk to a manager. The first girl I talked to, also [redacted], would not help me - cut me off several times - and then cut me off by transferring me to someones VOICEMAIL. Every other time I called in I was just automatically transferred to someones voicemail, no one will assist me. I want my freaking money back at this point. Your website claims 5-9 business days from ordering to receive the package and its been well over that. Every single employee I've worked with has been so rude and I cannot wait to blast you on social media, news, etc.[redacted]
 [redacted]

We apologize for the confusion regarding this order. Orders to APO addresses do take up to six to eight weeks to arrive. We apologize for the slow shipping time and for any inconvenience. Your correct tracking # is [redacted]. The other tracking # that you are seeing is another order that...

we shipped as an apology to customers whose orders were delayed and has nothing to do with the original order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received packages yet (I understand that they won't arrive until 2/*) but would like to keep complaint open until I receive said packages or what would be the point.  Also business has stated that package was shipped on 1/**/17 and it was not shipped until 1/**/17 I don't really care about that but this kind of wrong information makes me not trust them.  I believe that you were given the tracking # by the business - so feel free to look it up and you will see 1/**/17 as date shipped.  This is no big deal but all I want is to get my packages. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I DID order the promotional item; it appeared on my confirmation and packing list. e.l.f just didn't send it. This is fraud, and there are many other similar complaints (unresolved) here on the Revdex.com site and [redacted] and elsewhere in recent months. When you offer a promotion you have to honor it. I would not have made the order and spent the amount I did if I had know they would deny the promotion (a minimum amount needed to be spent to qualify for the free gift). e.l.f used to be a reputable company, but sometime in the last few months something changed. They had many people who made orders for the 2015 holidays who were ripped off and didn't receive their orders or who were charged for entire orders but only sent part of what they ordered, as I was. Now e.l.f is denying their promotions too. I used to be a very loyal customer of e.l.f but now I am very determined to spread the word about their deception and theft so others don't get ripped off too.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are very sorry that the product ordered went out of stock due to inventory unavailability. The customer was not charged for the order. Please note that we do have many other products available and have many promotions for the holidays coming up. We do not see how this warrants a Revdex.com complaint as...

this customer was not charged for this order. We regret any inconvenience or disappointment.

The kit in question had a $10 purchase price - it is a purchase with purchase promotion. The customer was not charged the $10 for the promotion. As a one time courtesy, we will send the kit free of charge to the customer, however please note that it did need to be added and paid for at the time of purchase.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Firstly, they never offered me a 50% code. Also, they never respond to any emails so I believe this will result in me placing an order and then getting stuck paying full price. If they give me a 50% off code in advance id be happy to place an order using the code. If not, then I don't consider this resolved at all.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize, as noted on our site, we allow up to 90 days for customers to contact us regarding issues of missing or damaged products. This customer is stating a problem with an order from November, 2015.

This order was shipped on [redacted], via tracking [redacted]. It may be tracked at [redacted].