Millis Exxon

We apologize for any confusion. This refund was issued on 12/*.

We apologize for any inconvenience. This order has unfortunately been cancelled and the pending authorization voided due to technical issues. The customer has not been charged. Please contact us at [redacted] for any assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We do apologize for the issue that you had with Value Mags. Unfortunately the rebates are processed through Value Mags, not through e.l.f. Cosmetics and there may have been a reason that the rebate did not go through correctly. We will be happy to send you a free gift as an apology from e.l.f.,...

However we do not have insight into the rebate process. Please feel free to contact our Consumer Relations manager directly for assistance: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have issued a $12 refund for the missing products and apologize for any inconvenience.

Unfortunately companies do sometimes run out of products due to inventory issues. We are very sorry that this customer was disappointed however this does not warrant a Revdex.com complaint as she was not charged for the product.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Elf cosmetics claims that they have refunded me for all purchases. Not true. On 11/**/15  I tried to place a single online and after entering my payment information and submitting my order, a page would come up with some sort of "error" message. I tried a few times last night and kept getting the same error so I figured the site was down and I decided to try again later.I then proceeded to check my email and I had 4 emails 'thanking me for my purchase'. I tried to contact customer service immediately but there phones weren't working. So I emailed them. THey emailed me the next day and said that 2 orders were canceled, which I was refunded for, but 2 orders had already shipped and I would be refunded once they were returned. On 11/**/15 I recieved 3 packages in the mail. I then looked at my card statetment and saw that I had 2 refunds equaling to the 2 canceled orders, and 3 charges. 3 charges for 3 shipped packages. I kept one and refused the other 2 as instructed. I have yet to recieve a refund for the 2 shipments "refused". Attatched is a picture of my card statement showing the 2 refunds and 3 charges.My desired outcome is to have the 2 remaining refunds issued. I feel as $110 have been stolen from me. [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have not responded to my e-mails directly for several days and have kept shuffling me off on [redacted]. I do not have the cellphone plan required to make international calls to the U.S in order to resolve this issue given that you do not have a toll free number. Furthermore, my package has NOT been delivered to [redacted] (which is the shipping company Elf uses) and they have informed me directly that they have not received my package at their facility for processing so informing me that the package had been shipped on the [redacted] is a lie and it is unreasonable to anticipate that I will accept the idea that it takes well over a week for a shipped parcel to reach a nearby shipping facility. Quite simply, you have not shipped my package since it has not arrived at [redacted] for processing, and I am not satisfied with this answer.
Sincerely,
[redacted]

We do appreciate that the customer wishes to pay us for the order, however unfortunately due to our site security we have no way to charge her directly. She may feel free to keep the items as it was our error.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

In order to receive the skin care essential kit for $10 offer, the customer needed to add the actual kit to their order, as noted in the instructions for the promotion. They never added the kit to their order, and therefore did not pay for the kit. The kit costs $10 and the $10 was not added to the...

total. Despite repeated attempts to explain this, the customer insists that she is entitled to the kit. Thousands of customers purchased this kit with their order correctly; it needed to be added to their order, and then the coupon code applied to receive it for the discounted price. We cannot ship out the kit to the customer because she did not pay for it.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Awaiting response from ValueMags. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This customer has been issued two refunds: $8 and $1.50 for items she states were missing and/or damaged from her order. She used a 50% off coupon code on this order, and may not be taking this into account. She is referring to a missing free gift, however only one coupon code may be used per order, and since she used a 50% off code, she is not also entitled to a free gift.Every email she sent was responded to, perhaps our answers are in her junk/spam folders. We are not sure what more can be done to resolve this issue.

We have issued two refunds for the two duplicate orders that were shipped.

We apologize for any confusion. We have issued the refund and are sorry for any inconvenience.

This order was refunded in full on 12/**. We apologize for any confusion or inconvenience.

We apologize, we do not currently have any 50% off codes. If the customer places a new order, we will be  happy to manually discount it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer...

Here]
 
 
You did issue a refund to the two in the bank I opened a dispute through [redacted] for the tree fraudulent charges in [redacted] and you only refunded two, please refund the third in [redacted] and then we will be good as then only the last one out of the bank will be left.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]