Millis Exxon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I could have purchased a different package for my sister one that had lots left but I ordered this one because I was told they still had some availableNow I have no gift for my sister and they don't seem to careBusinesses should not tell customers they have items when they do not
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are very sorry for the confusion with this order and have issued a $refund for the incorrect items

We have attempted to refund this, however since there is an open *** dispute we are not able to proceed with the refundOur finance department reviews *** disputes and will issue the refund directly through ***

We have discounted this order by $as a one time courtesyOrders, as noted on our site, must be at least $before shipping and taxes to qualify for automatic free shipping

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The tracking number is still not found and my address isn't an APO, it is FPO
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The refund provided does not cover the amount total cost for missing and/or damaged itemsI have also requested to be sent the missing items instead of the remaining refundThis concern has not been resolved as advised in the initial correspondence.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have checked into this customers accountShe was either refunded or her pending transactions were voided for all of the duplicated orders that she placedWe suggest that she contact her bank for further clarification

We apologize for any confusionThis order was shipped on 6/** via *** smartpost tracking #***Tracking information is showing that the order was delivered on 7/*If the customer wishes to return the order, then we will accept the order back for a full refund as a one time
courtesy, although we do not normally accept returns, as noted on our site in our FAQ'sPlease return to the address on the package: ** *** *** *** *** ** ***When we receive the order back we will issue a full refund

We apologize for any confusionWe are responding to each customer email complaint in a timely manner via emailHere is a summary of this customer's issues:Order ***- damaged product, reshipped via tracking ***, as requestedOrder ***- missing items, refunded $4.50Order
***- refunded in full for lost orderWe are very sorry for the issues with these orders, but feel that we have dealt with each issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI received my order today and all the items were accounted for, so I am marking this complaint
resolved as I stated I wouldI will continue to purchase products branded by the elf company, however, I will only buy them if they are in a storeI will no longer do business with them on their website and I encourage those who do to be vigilant in tracking their packages and contacting the company when something doesn't seem to be right, bearing in mind that it may take multiple correspondences to resolve the issue and that they would save all correspondence in the event they should need it, as I did in this situation
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
None of my emails were responded to in a timely manner and although my other problems did eventually get resolved it was not in a timely manner and took months to finally get to a resolutionAgain, as a business that should face legal reprucusions for what they are doing to their customersThey finally emailed me back only after I put in a complaint with you guys saying I did get a full refund for dollarsHowever, I just checked my bank account and there was dollars taken out on 11/**/but no refundThis is the second time they have done this to meSaying they put in a refund when in fact they never did.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for any confusion or inconveineceWe are responding to every e-mail that we are receivingThis order was shipped and may be tracked at *** via tracking #***It is en-route to regional processing
facility as of ***Please allow an additional few business days for tracking to update due to postal delaysIf it does not update in this time frame please feel free to contact our consumer relations manager directly at *** and she will be happy to personally assist you with a refund

We do not see any orders under this name, e-mail address or telephone number in our systemPlease provide the last four digits of the credit card used, or the *** transaction ID so that we may further assist you

We attempted to issue a $refund for this customer but evidently she filed a *** dispute as well, so we are not able to refund directlyWe will have our finance department check into the *** dispute to make sure that the refund is issuedPlease note that every customer e-mail is always
responded to so there is no need to file disputes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I actually did not receive that refundInstead there was more taken from my account from elf cosmeticsI would really appreciate that refundThank youI hope to do business with another time if this is resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
I contacted their customer service on ocassions through email and also *** they never responsed back to my emails and it took them a few days to message me back on ***, on Dec ** I was told through *** they sent me a refund, that I still have not yet received, when I messaged them again on *** on Dec ** they told me it would take a day or two to show up but still I see nothingI did open a *** dispute because I wanted their help getting E.L.F to communicate what they plan on doing to make this mistake they made better for me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have refunded this customer for all of the missing items in both ordersWe apologize that she had issues contacting usWe see no emails in our data base from herOur e-mail address is ***

We have reissued the refund and apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am still missing items from my order I have not received any contact from the company other than this either
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

A refund has been issued in full for this order on 12/*/We apologize for any misunderstanding or inconvenience