Millis Exxon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I want my itemsThe Illuminating Palette is in stock on your website, and $The Bronzer Palette is also in stock and $The Baked Blush in pinktastic is in stalk and $The Smudge Pot Cream Eyeshadow in Cruisin Chic is also in stock, and $There is no reason you can't send me my itemsIt's what I originally ordered, I still want my stuffSend me my missing items.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have attempted to refund these items but are unable to because this customer has filed a dispute with ***, but has never sent customer service an email so that we can resolve the matter

We apologize for any confusion or inconveniencePlease feel free to contact our manager directly and she will be happy to explain the situation personally Here is her contact information: *** or *** *** ***.There was a rebate offer on our site through a third party,
ValueMagsThis entailed placing an order of at least $in products and then sending the correct information and forms to ValueMagsThe offer is through themUnfortunately the offer was posted on a site by someone giving incorrect information stating that the rebate was directly through e.l.fIf you followed the directions on the site and sent in the information you should receive the rebate check from Valences within daysPlease contact them for information on thisWe apologize if you were given incorrect information by a representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because ]I have not been issued a refundMy total purchase price was $and that has not been credited to my bank account as their response would suggest.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Hi ***,Thanks for replying to my customer complaint on the E.L.Fwebsite and the message on Revdex.com promptlyI'm going to be honest that I feel like the response confirmed what I was trying to ask that representative to begin withSo there is noone hacking your system every 2-years as she claims? I don't know what to say besides thanks for the responseIt truly is a disgusting and unfortunately conversation that I had with that agentNothing can take that experience back and I hope your future clients will be treated with dignity and respect as they shouldShe told me that there is no way to return the items since you guys do not except returnsI would like to return the items since I truly am not interested in using the products after this disgusting incidentI'm truly offended and disgusted.**]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Having to wait until my order it considered "lost in transit", even though it was their error in the first place that caused thisI placed my order almost weeks ago, and now I have to wait another three weeks to even have my package sent to me in the first place? As to their claim that they can always be reached at that email address, I've sent or emails and have received or replies no longer than a sentence or twoThen to say that it's enroute to the destination is *** because the address that ELF Cosmetics changed it to, (not the CORRECT address I provided them with), does NOT existSo the "destination" does not existThis horrendous customer service is the reason I filed my complaint in the first place
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

A refund in the amount of $40 was posted on [redacted] for order #[redacted]. If there is another order in question, please give specific information so that we can assist you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received one of the packages, which I assume was the second or replacement package, NOT the two just to be clear. Meaning that, yes the first package was in fact addressed wrong - against what all their customer servicereps said. The company did not once discuss with me in regards to why my package took 19 days  to arrive when their website clearly states that the free standard shipping takes 5-9 days. That is false advertising. The company also did not communicate why their customer service agents were horrible, rude, hung up on me, etc. That is not customer service and I want this to be addressed, a paying customer does not deserve to be treated in such manor. Again, I feel like I deserve a refund or at least a major discount at the least. 
Again, yes I received one of the packages. After being treated the way I was from your company, I was freaking nice to your agents - profanity? Bite me. The company still has not addressed why my package took up to 19 days to arrive when their website clearly states that the free standard shipping takes 5-9 days. That is false advertising. I STILL feel like I deserve a refund or at least a major discount at the least. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Well then I guess my complaint is still active.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for any confusion. The order was shipped via tracking # [redacted] and may be tracked at:[redacted]      The shipment is showing as of 11/** as being in transit to the destination.  If the...

customer does not receive the order within three weeks of the ship date, we will consider it lost in transit and either refund or reship, as per our company policy. We may always be reached at [redacted]

We are very sorry to hear about the issues that you had with this order. Please note that we have tracked your reshipment and see that it has an estimated delivery date of February *, it may be tracked at [redacted]. Our chat operators do have a time limit on chat duration so that they may best serve...

all of our customers, however we apologize if any of our operators were rude or not helpful in any way. Please feel free to contact our manager via email for personal assistance at any time: [redacted]

This order was refunded in full on a [redacted] dispute. We apologize for any confusion or inconvenience.

We have refunded the customers credit card in full for this order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

WE apologize, we do not have any codes to give out for this promotion. If you wish to place an order and contact our manager directly with the order number, she can manually discount the order for it. Please make sure the order is at least $30 or more in products and does not have any other...

promotional code. You may e-mail her directly at [redacted] with your new order number.

We apologize for any confusion or inconvenience. We see a total of $9.50 in refunds issued to this customer. If there are additional missing/damaged items, please specify so that we can rectify the issue.

There is an issue with orders shipped on [redacted] with [redacted]. We have issued a full refund on your credit card. If you receive the order, please keep it as a gift, as an apology for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], however it did not indicate the amount of the refund nor did I see a date when I will receive the refund.  The email help that she referred to only sends an automatic response it does not respond to specific questions so I don't believe this counts as customer service.  Once I receive a fair refund, I will find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]