Millis Exxon

A refund was issued on *** for the out of stock itemWe apologize for any inconvenienceTell us why here

We apologize for any confusionBelow is a list of the products that should have been shipped with your Play Beautifully BundleThey add up to $Please let us know if you are missing any items.85040S Studio Endless Eyes Pro Mini Eyeshadow Palette-Natural21711 Essential Shadow Lock
Eyelid Primer84006 Studio Contour Brush23201 Essential Acne Fighting Spot Gel85011 Studio Kabuki Face Brush57001 Skincare Illuminating Eye Cream82463 Studio Matte Lip Color-Tea Rose6322 Studio Pressed Mineral Blush-Sweet Retreat21663 Essential Clear Brow & Lash Mascara

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This consumer has two orders with us.Order #*** was placed on 1/** and shipped on 1/** via *** Smartpost tracking #***The estimated delivery date is 2/*.Order #*** was requested to be cancelled and the pending transaction was voided so that the
customer was NEVER charged for the orderBecause it was too late in the shipping process the order was shipped, so the customer is going to receive the order as a FREE GIFT

We apologize for any confusionAs we previously communicated to this customer, she may place a new order on our site, with no other coupon codes applied and then e-mail us with the order numberWe will gladly apply a 50% off code that mimics the original coupon code to the order as a
courtesy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Order #*** and #***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is still not what I want I request shipping be refunded the day after I put the Revdex.com complaint in, I called the call center to talk to an actual humanAfter calling times to actually get through to someone, I talked to a women who immediately put me through to a supervisor per my request, and they put me throughTalking to the supervisor, she was very rudeShe kept interrupting me telling me that my issue was resolved and I kept telling me her no, that it wasn't resolved to my likingShe told me that she had people on the other line, and she needed to resolve my issue as fast as possible this is very disrespectful to me since I've been trying to resolve this this for weeksI told her again the issue and she told me that my issue was resolved was being very rude to meShe told me that she needed to deal with other things and hung up on meThis is the worst customer service experience I have ever had, I want my shipping refunded because of customer inconvenienceI know that you can refund shipping since you just said I could place an order and you could refund that shipping, so it's not that you can't, it's just no one wants toThis is unacceptable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for any confusionThis order was refunded in full on ***We are very sorry that it was lost in transit and apologize for any inconvenience this may have caused

Revdex.com:
I have received a response from the customer service team of Eyes Lips Face and they inform me that they have issued a full refund and provided me with a new 50% code to re-order on my shipment that has been lost in transitHopefully my experience the second time around
will be much more satisfying and less expressly convolutedIf these issues persist, I will no longer be ordering from Eyes Lips Face
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by e.l.fCosmetics regarding complaint ID ***.Sincerely,
*** ***

We apologize for any confusionAs stated, we are working on fixing the technical issues with subscriptionWe have not charged any customers for the Bundle and will notify everyone when they are about to be shipped - which we expect to be within the next several weeksWe are very sorry for any
inconvenience this may have causedWe are always available via e-mail at ***

ELF Cosmetics has not refunded the money and I have not received the items either

We were unable to issue this refund directly because the customer opened a *** disputeWe have just had our finance department issue the $refund directly on PayPalWe apologize for any inconvenience or confusion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and they refunded my credit card the $for the missing products from my order this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We are reviewing the recorded conversation with the representative and will take appropriate actionNever should the word "hack" be usedThe issue was that incorrect information was posted to a deal site on the internetThere was a rebate given by a third party site ValueMags, through our site, but not directly from us, and we apologize that one of our representatives gave you incorrect informationIf you wish to return the items, please refuse the package or mark it "refused" and when it arrives back at our warehouse we will refund you in full

We apologize for any confusion regarding your orderWe see that your order was shipped on *** and is currently enroute to CanadaIt may take up to weeks for your order to arrive in Canada and tracking may take this long to update, especially at this busy holiday time. If your package
does not begin to show movement within two weeks past the ship date, we then consider it lost in transitWe are answering all emails and have our phone lines on from 9:to 4:eastern standard time, so please feel free to contact us directly

We have issued a $refund for the shipping fee

We are very sorry that your order was lost in transit and will be happy to either reship or refund you in fullPlease let us know which you preferIf you wish us to reship your order, please reply to us at *** with your complete shipping addressWe are very sorry for any
inconvenience

We have communicated with Value Mags and they have said they will send a check to the consumerWe are not sure what more action we can take at this point

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have contacted my Bank they see no
pending refund from ELF Cosmetics.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***