Millis Exxon

We have issued a refund on the credit card as requested. Please note that our e-mail support is open. The customer selected expedited shipping at checkout which is why she was charged this amount.

There are two duplicate orders for this customer; one was refunded on 11/** in the amount of $55. The other was never actually charged; the transaction was voided on 11/**.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This customer's account was never charged, so she is receiving a free order, there is nothing to refund. She is also being shipped her free gift separately as a courtesy, although she was never charged for her order. We cannot understand why she would be opening a Revdex.com dispute, or why she is posting...

on our social account that everyone should be asking for free orders due to a slight shipping delay.

We will be happy to honor the code if the customer is able to place her order with no other promo code and email us with her order number. We will apply it manually for her. Please feel free to contact the manager directly: [redacted] with the new order number. It would also be...

helpful to receive the exact error message or issue that the customer is encountering for further assistance.

This was refunded in full on [redacted].

We apologize for the lost order and for the technical issue that resulted in the refund not being processed previously. We have just processed your refund and are very sorry for any inconvenience.

WE apologize for any confusion. We have answered this customers e-mail stating that their order was not able to be shipped in a timely manner, and unfortunately it has had to be cancelled. The credit card was never charged and we are very sorry for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

I said I did not want a refund. The item I ordered is in stock, and has consistently been in stock and available for purchase since I received the wrong item. Instead of a refund, they could have just sent me the correct thing. I am not happy with their "solution". 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer has been fully refunded for the item that was missing from their order. We apologize for our initial error that the first refund was incorrect. Customers are only blocked on [redacted] for strict harassment guidelines. If the customer would like to place a new order for the item when it...

returns to stock, we will gladly manually discount it for free shipping, if they contact us. The order was placed on 11/**, and shipped on 12/*, within our shipping guidelines. Since the order was placed with a 50% off promotional code we are not able to refund for the shipping fee in addition to this promotion.

We are very sorry to hear about this matter, and will intervene with ValueMags regarding your rebate. We will contact the customer directly regarding this issue.Sincerely,Barbara M[redacted]Consumer Relations ManagerE.l.f. Cosmetics[redacted]

We are very sorry for any confusion or inconvenience. Both of these orders were declined by the issuing bank. Neither were actually charges, they are pending authorizations which automatically drop off.

We apologize for all of the issues that you had. You were issued two $3 refunds for your first order and a $12 refund on your second order. Please contact our manager at [redacted] directly if she may be of further assistance.

This customer did receive her package and we do apologize for any inconvenience due to her original lost package. Unfortunately packages do get lost in the mail on rare occasions. The package was addressed according to the information submitted on the original order. We have researched the history of calls/emails/chats, where the customer used profanity on several occasions. We have done our best to assist this customer and she did receive the products ordered.

What is the issue here?

We apologize for this issue. There has been a problem with orders shipped on 11/** that we are working to resolve with [redacted]. We are considering these orders lost in transit at this point and have issued a refund on your credit card in full for the order. If the order arrives, please keep it as a...

gift. We are very sorry for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution is satisfactory to me and the matter has been resolved.But I would like to add that my total was over $25 when I placed it and showed that I had free shipping. It was in the confirmation that I saw that the $4.95 had been added. This is not the first time this happens to me, and I do believe it might be a glitch on your site. You should have someone look in to this problem.
Sincerely,
[redacted]