Millis Exxon

This customer did receive her package and we do apologize for any inconvenience due to her original lost packageUnfortunately packages do get lost in the mail on rare occasionsThe package was addressed according to the information submitted on the original orderWe have researched the history of calls/emails/chats, where the customer used profanity on several occasionsWe have done our best to assist this customer and she did receive the products ordered

We apologize for any confusion. The order was shipped via tracking # [redacted] and may be tracked at: [redacted] The shipment is showing as of 11/ [redacted] as being in transit to the destination. If the... customer does not receive the order within three weeks of the ship date, we will consider it lost in transit and either refund or reship, as per our company policy. We may always be reached at [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I DID order the promotional item; it appeared on my confirmation and packing list. e.l.f just didn't send it. This is fraud, and there are many other similar complaints (unresolved) here on the BBB site and [redacted] and elsewhere in recent months. When you offer a promotion you have to honor it. I would not have made the order and spent the amount I did if I had know they would deny the promotion (a minimum amount needed to be spent to qualify for the free gift). e.l.f used to be a reputable company, but sometime in the last few months something changed. They had many people who made orders for the 2015 holidays who were ripped off and didn't receive their orders or who were charged for entire orders but only sent part of what they ordered, as I was. Now e.l.f is denying their promotions too. I used to be a very loyal customer of e.l.f but now I am very determined to spread the word about their deception and theft so others don't get ripped off too. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

This order was shipped on ***, via tracking [redacted] It may be tracked at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.But I would like to add that my total was over $when I placed it and showed that I had free shippingIt was in the confirmation that I saw that the $had been addedThis is not the first time this happens to me, and I do believe it might be a glitch on your siteYou should have someone look in to this problem Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] You did issue a refund to the two in the bank I opened a dispute through [redacted] for the tree fraudulent charges in [redacted] and you only refunded two, please refund the third in [redacted] and then we will be good as then only the last one out of the bank will be left In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , however it did not indicate the amount of the refund nor did I see a date when I will receive the refund The email help that she referred to only sends an automatic response it does not respond to specific questions so I don't believe this counts as customer service Once I receive a fair refund, I will find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Firstly, they never offered me a 50% codeAlso, they never respond to any emails so I believe this will result in me placing an order and then getting stuck paying full priceIf they give me a 50% off code in advance id be happy to place an order using the codeIf not, then I don't consider this resolved at all In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We do apologize for the issue that you had with Value MagsUnfortunately the rebates are processed through Value Mags, not through e.l.fCosmetics and there may have been a reason that the rebate did not go through correctlyWe will be happy to send you a free gift as an apology from e.l.f., However we do not have insight into the rebate processPlease feel free to contact our Consumer Relations manager directly for assistance: [redacted]

We apologize for any confusionWe do have a reshipment order in our system for this customer, [redacted] It will be shipped within the next hours, via expedited serviceWe are very sorry for any inconvenience

We will be happy to honor the code if the customer is able to place her order with no other promo code and email us with her order numberWe will apply it manually for herPlease feel free to contact the manager directly: [redacted] with the new order numberIt would also be helpful to receive the exact error message or issue that the customer is encountering for further assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Actually that's completely unacceptable? Here is my tracking ACTUALLY and it shows a estimated delivery of January [redacted] and the mail has already camePlease see the chat from your attendants belowI called in times today, have a screenshot if needed, trying to talk to a managerThe first girl I talked to, also [redacted] , would not help me - cut me off several times - and then cut me off by transferring me to someones VOICEMAILEvery other time I called in I was just automatically transferred to someones voicemail, no one will assist meI want my freaking money back at this pointYour website claims 5-business days from ordering to receive the package and its been well over thatEvery single employee I've worked with has been so rude and I cannot wait to blast you on social media, news, etc[redacted] [redacted]

This order was refunded in full on 12/**We apologize for any confusion or inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The tracking number was incorrect A package did arrive missing lip glosses and one brush They said they refunded my money but they did not
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, *** ***

We apologize for any confusion or inconvenienceA $refund was issued for the missing eye shadow paletteWe do not understand what this customer is referring to when she is speaking about deleting records

We apologize for any confusionWe have responded to every e-mail from this customerWe responded to the last e-mail informing us of missing items asking which items were missing, so that we could issue a refundWe never received a response to this e-mailWe will gladly issue a refund for the missing items, or reship them if we have them in stock, however we do not know which items were missingWe are very sorry for any miscommunication or inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My order is in November, but their shipment is in DecemberIn condition the out of stock are not charge, and they should let me knowOtherwise I think they will be sent once they haveThey can go to check the deliveryThe package weighs only poundsThey obviously know the items are out of stockWhy don't refund? Yes, the orders have more than days,but there are always exceptionsBecause that's not my faultI always thought they will be shipped with another orderAs a matter of fact, I was misled by themThey gave the tracking number for my another order Up to now, the tracking numbers have no recordsThe order is also more than daysBut they agree to refundWhy not for these two orders?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***