MintVine

This user was flagged automatically for using what appeared to be a proxy server, which is forbidden in our Terms of ServiceAfter investigation we discovered that this was a flagWe have removed the ban and sent her pointsWe apologize for the inconvenience

After reviewing this panelists account and investigating the screen shots sent, we have determined that a routing error likely caused this issueWe are sending this panelist points for the survey and an extra points for the trouble caused

Recently MintVine updated the payout processing timeline from hours to 3-business days as customer volume and payment requests raised substantiallyWe have taken steps to ensure that members are aware of this update, however this member was unsatisfied with the delay in payment, which was processed business days after his requestThe member has received their reward and was given points for the inconvenience and frustration caused

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Thank you for all your help!Regards, [redacted]

This panelist logged into Branded Surveys when they were outside the US, UK, and Canada, which set off an automatic security flagAfter investigating we have found that the user resides in the US and may have been out of country for a brief timeWe have removed the ban on his account and sent points for the trouble

This panelist was sent $via Amazon gift card on 10/11/at 4:PM CSTThere is currently nothing owed on her account

To Home It May Concern,Due to MintVine's dedication to security, we have certain flags to prevent fraudulent members from gaining access to point redemptionUnfortunately in this case, the member [redacted] was inadvertently flagged as a security riskWe apologize for this inconvenience and wish to remedy the situation$has been redeemed to her account, and an additional points will be gifted for the frustration caused.***

Hi -Apologies this one fell through the cracksThe customers account (who had failed all of our security checks and was effectively frozen) has be reactivated, their points have been restored, a payment has been issued for $that was requested, and an additional $was credited for the inconvenienceCheers, [redacted]

From the CONSUMER:Sent 6/21/11:10:AMRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The time period of the spreadsheet I previously included covers the period I was "banned" When I was present these surveys, there is frequently a statement of a small points award, usually 2-pointsThis should not be confused with the stated point awards for completing the actual surveyFor your edification, I've attached a screenshot of a currently available surveyYou will notice the statement "If the survey is available, and you are disqualified, we'll give you X points [redacted] for your troubles" I'm willing to accept points for each disqualified survey attempt, that would be points for disqualified attempts during the banned period, for a total of points.Regards, [redacted]

This panelist has been proven to be fraudulent as they are dishonestly answering their profile questions in order to get more survey opportunities that they are not qualified forWe will not longer be doing business with this individual

MintVine will no longer be doing business with this panelist as they have violated our Terms of Service by being dishonest with their profile

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not been given the chance to access MintVine from my home wifi, which does not utilize a proxy server Also, my phone number is not fraudulent, as verified by their own site(Image attached) I would be more than happy to answer a phone call at that number to prove my identityIf they no longer wish to have me as a panelist, that is fine But I want the balance of my points redeemed, as that is fair compensation for the time I spent on their surveys Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Because of the all the criminal activity on the internet, yes I do use several proxy server IP addressesThis is to help with my securityThere is no law against using these serversYou are a fraud and I will be contacting the Attorney General office! You had no problem when I did surveys and polls! Now when I want to collect on my hours of doing surveys and polls, you make up some BS excuse, why you will not pay me!!

Revdex.com:I want Mintvine to commit to stating the Payout of EVERY SURVEY REGARDLESS OF THE vendorIts their responsibility since we signed up to transact via Mintvine..not their numerous vendorsI also want them to redirect back to their website upon completion of each & every survey with points showing up in the Panelists account I will be contacting the FTC over this matter if Mintvine wont take responsibility for the scam of the Survey Funnel I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI truly believe Mintvine is a great company and cares about the people who take the surveys Regards, [redacted]

Hi -Due to the tremendous amount of attempted fraud on our community site MintVine, we have a significant amount of security measures in place to help combat In Ms [redacted] 's case, she failed many of our security checks and her account was suspendedUpon further investigation we've since cleared her account again(there are positives in our security scores-it's not a perfect mechanism) Ms [redacted] 's earnings have been released along with another $for her understanding and inconvenienceRespectfully, [redacted]

Recently MintVine has experienced payment delays for PayPal users and are resolving these issues today, 5/1/Unfortunately we are unable to locate an account associated with [redacted] @gmail.com, however if he made the request less that business days ago he will receive payment today

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I would like to send this second letter to state that the issue between me ( [redacted] ***) [redacted] and MintVine has been resolved completely so you can file this claim as closedIt is claim # [redacted] It has been settled for about weeks nowThey paid me the amount owedSo I want to drop the issue and complaint vsMintVine I wrote a message a few weeks back after I received my funds to let you know the issue had been resolved but I got a message today September 2nd, saying that Revdex.com tried to contact MintVine again, but I want to reiterate that the issue has been resolved in it's entirityI tried to call the phone number listed but as it is Saturday I wasn't able to contact anyone, and I am not familiar enough with the features on your website to let you know that it is resolved so I wrote you this email [redacted] [redacted] is over the case Thank You in advance for your help in this matterRegards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I would like to know what did I do specifically to set off several security flags [redacted]

Hi -Ok we figured this one outTo ensure that MintVine notifications are going to members that benefit from them, we are notified when emails are going into member’s spam foldersIf this is a common occurrence, we list the member as not wanting to receive emailsUnfortunately in this case, the member was unable to receive the gift card we sent her due to this blockWe have removed the block and sent the gift card to the member, informing her of the error and ensuring this will not occur on her account in the future.Due to our error we are sending an additional points to the member for the frustration the process has caused.Sincerely, [redacted]