MintVine

In order to prevent fraudulent use and give legitimate members as many survey opportunities as possible, MintVine has security flags in placeThis member was flagged due to a large amount of points earned through third party offer providers in a day period, indicating that she may have rushed
through surveys and not given legitimate answersThis can lead to MintVine being rejected revenue through the offers which requires us to give points without compensationPer our terms and conditions this is a reason that a member can be blocked from the site, see below:*** also reserves the right to inspect each Member's account activity before payment to verify and confirm the integrity of each Member's activitiesIn addition, User understands that payments come from revenue generated by the Third-PartiesTherefore, User acknowledges and agrees that if, for any reason, an advertiser does not pay ***, *** reserves the right to withhold the Users' share of said revenue. Ms*** will be fully compensated per her request but cannot be allowed to participate in any MintVne related activities any further and her account will be deleted after her payment is sent

Your-surveys takes into account the IP addresses of our panelists to determine their Quality ScoreThey have full determination of this and are able to change it per their findingsThere are many other survey opportunities available through MintVine, I encourage this panelist to take a look at the
MintVine terms of service https://mintvine.com/page/terms-of-service

This user has been proven to be fraudulent by using several proxy server IP addresses, one of them being ***We will no longer do business with this individual

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I received two emails from them one came in my in box and the other in my junk mail so I do get their emails but Never got one for my payoutWhy didn't they just send my payout in one of the emailsOnce again I do not want a credits to my account I want the payout I earned and then I am deleting my accountThey are lying for a lousy payout

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
First I received no emails from mintvine stating anything like thatThe only emails I got were ones saying that it would take up to days to have any answer for meI have went back through all my emails from mintvine and there were none explaining or my ***A point credit is ridiculous because it was 1,of mine to get the ***so no I will not accept what they have doneI do not want point credits I want the *** and then I am closing my account, which I told them that so why would they put a credit and for alot less that I had to use

After further investigating the situation we discovered that this panelist was misquoted the conversion rates for her *** gift cardshe was initially quoted that points is equivalent to $USD, and therefore $CADThe reality is that once she Redeemed only points were processed from her account, giving her $CADThis caused the confusion since we gave the impression that points were being taken from her account when it was in reality We are working to become more transparent with our members to make this process clear to prevent confusion in the future.The daily poll is updated at 7:AM PSTThis means that it is possible for any panelist outside of the PST zone can take more than one poll in one dayThe poll streak is still consistent, so in this case on 08/this panelist took polls, raising her poll streak first to 3, then to in one dayWe clarify poll streaks in the panelists transactions screen accessible on their dashboard.Due to the confusion and misinformation given to this panelist, we are going to send her a $CAD *** gift card for the troubleWe will take steps to ensure conversion rates and poll streaks are more clearly laid out for all panelists

We will no longer be doing business with this user as they have violated our Terms of ServiceThey are utilizing an IP address that is known to be fraudulent as well as utilizing a fraudulent phone number

This panelist has violated our Terms of Service by using multiple accountsWe will no longer be doing business with this individual

This panelist was deemed suspicious by utilizing a duplicate phone number with another user, which is typically a sign of fraudUpon further investigation we have discovered that she is using the same phone number as someone in her household, which is perfectly acceptableWe are sending points
for the inconvenience and will approve this payment

Hi -We implemented a new security feature that also confirms our users have a legitimate phone number before cashing outAfter the release we realized that some of our users, including ***, do not have cell phones We now allow for land line numbers and for people who don't have a phone
number to cash out by verifying them through other ways We credited *** points which puts her over her cash out threshold She should be able to cash out now with out any issue. *** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi -This member unfortunately failed many of our security and fraud prevention measures - though these are not perfect and there are cases of positives. This users account has been fully restored, all points are redeemable for prizes, and an additional points ($3) has been awarded to
her account. Please extend our apologiesWe will be doing the same directly Best,*** ***

This panelist has violated our Terms of Service by having a duplicate phone number listed with other panelists and being dishonest with his profile questions that help us match valid panelists to good surveysWe will no longer be doing business with this individual

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This was totally wrong, as I have not been take survey out of the country for a year,Maybe I'm using private network on desktop sometimes change my ip address, but every take my survey on [redacted] only in Country

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I applaud them living up to the commitment once reviewing the information in this case that there was no fraud.  I live and work in VA, but my company's parent company is based in CA.  I believe that any surveys conducted while on my work network was registering a CA IP address, while at home it was showing as VA.  I will continue to use their services and hope I don't encounter these problems anymore.  I would like to suggest adding a few resources in support to help facilitate faster turn around time in responses.
Regards,
[redacted]

Revdex.com:
Hello, they have finally replied and resolved this issue. Thanks for the help.  I believe a company which avoids timely payment with no communication until you file a Revdex.com complaint should be rated much lower to warn others.
Regards,
[redacted]

This panelist was sent $50.00 via Amazon gift card on 10/11/17 at 4:30 PM CST. There is currently nothing owed on her account.

This user was flagged automatically for using what appeared to be a proxy server, which is forbidden in our Terms of Service. After investigation we discovered that this was a false flag. We have removed the ban and sent her 250 points. We apologize for the inconvenience.

This account was under investigation and temporarily blocked so we could look into potential fraud activity. After researching we have found that this account is entirely legitimate. We are removing the block and giving 400 points for the inconvenience.