MintVine

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI have also received my compensation from Mintvine today 2/28/so my issue is resolved
Regards,
*** ***

MintVine members earn points by taking surveys using our router systemThe router takes into account all the details given by the member regarding their demographic and links them to a survey that they are most likely going to qualify forAfter a few questions it can be determined if a member is
not qualified for this survey, at which point they are notified and routed to the next available survey.Recently several members experienced an error in our survey router and some members were unable to go beyond the survey start screenAs soon as we were made aware we addressed and resolved the problem, sending members affected the points promised by the survey description.We are sending this member ($4) points to resolve the issue

We are experiencing delays in our *** account funding, making us unable to send funds to some *** recipients within our 3-business day promiseAs soon as this is remedied this panelist will be paidWe are sending points for the inconvenience caused

*** has had a server issue that began on 10/10/This caused a delay in funds being sent to our account, delaying our payments to *** recipientsWe have been in communication with *** and the issue should be resolved within the week

On 8/25/we received notification of this member’s experience regarding a point survey and requested reimbursement along with an additional pointsAfter reviewing her case we determined that this was a fair request, and sent this member points to make up for the issue.We at MintVine strive to make our survey process simple and effective so members are getting rewarded for their time and answersAs this member experienced a negative experience we will continue to make our survey process as seamless as possible and are sending her an additional points

This panelist created MintVine accounts and deleted one of them in July of The active account has a balance of approved points, equating to $He also has points pending approvalOnce approved, this will equate to $additional points, leaving him with a balance of $to
redeem. I have reached out to this panelist and informed him the difference between pending and approved points, as well as showing him where he can track the estimated approval dateOnce all of the points are approved, he will receive his payment after requesting redemption

This person is not banned and is able to take surveysHe will not be compensated for surveys that he was not qualified for, which is clearly stated in our Terms of Service

The email this panelist received was a confirmation email stating that we had attempted to pay himIn most cases, this means that the payment has successfully gone throughUnfortunately on Friday, 2/24, there were complications with *** that caused our account to lack funds until today 2/28/
This panelist has been paid and given points for the inconvenience

Hi,It appears we've had a lapse in communication with this particular member. I've gone back through the customer service ticket history associated with this complaint and spoken to the customer service representative of record, ***. We're going to reach out today to this member
directly with an apology and and a credit of $to his account available for immediate withdrawal. We deal with hundreds of customer service tickets weekly and it appears this one did not receive the proper attention at the end it deservedKindly,*** ***President

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I have not been fraudulent on my surveys

This panelist was under investigation for using an identical phone number as another userThis is a security flag for fraudulent users, however after looking into the account this user was proven to be legitimateWe have removed the ban and sent the funds to their account

This panelist was temporarily under investigation due to a security flag on their IP addressWe have removed this ban and sent the panelist points for the inconvenience

Contacting our support staff is the best way to resolve issues when it comes to paymentWe are available to assist if this user has not received the payments that we sent

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been using *** without issue all week, including yesterday. I believe this is a delay tactic in order to get me to wait a week, and lose the day window with the Revdex.com, which would then have it show as resolved. We're only talking about $and change. Just pay me what's owed
Regards,
*** ***

March 13, 16:45*** *** To: *** Notified: *** DetailsI'm sorry about the mixup and the delay, ***.Your account set off quite a few of our security protocols and was flaggedYour account has been
reinstated and you'll find some extra points to your credit.I'll check back in and make sure your withdrawals process over the next week.Please let me know if there is anything else I can do.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
-here is the email where they asked me to get a new email because I couldn't use iCloud so I reject them saying they didn't say it because they did

We have removed the ban that was automatically set in our systemThis user is able to cash out his points

This panelist has inquired about this point surveySince our client rejected the points, we have given details as to how to report this issue as well as asking for more information about the survey in questionAs the survey appears in their transactions history as “Rejected” by our client, we
will be giving points to resolve the problem

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Regards,
*** ***

After reviewing this account we have discovered that at the time the panelist redeemed their reward MintVine was having issues with our PayPal accountI have sent the $initially requested and have sent an additional points for the inconvenience