MintVine

To Whom It May Concern,[redacted] requested payment for an $11.84 Prepaid Virtual [redacted] card and it was sent on 03/30/2016. It seems she had difficulty locating it, and we explained that changes in email settings can lead to MintVine redemption notifications are sent to the member’s spam...

folder. The card was re sent on 04/01 and again on 04/07. We informed her of the potential spam issue and gifted her 200 points for the frustration caused by the process.[redacted]CEO

Revdex.com:
I have reviewed the response in reference to complaint ID [redacted], and find that this resolution is satisfactory. Dear Mr. [redacted]:Thank you for resolving this matter so swiftly. I've gone ahead and cashed out. I have to admit that I was shocked by this entire event -- [redacted] had previously done a good job of resolving user issues via the customer service email system. I only complained via Revdex.com because I didn't feel I would get any type of resolution otherwise after my emails with Mr. [redacted]. It is for this reason that I'm posing my question here instead of through the [redacted] support email system:For future reference, where can I verify the account to meet the new security measures and what are the available methods to verify that you mentioned in your response? As stated in my complaint, I would prefer to keep my account open. Since the matter has been resolved and you mentioned land line number and other ways, I simply need to know at this point how to move forward with those security measures. I fully understand the need for security, this complaint resulted because of the sudden change without forewarning, the choice of security method and the lack of options and assistance through [redacted] support. Best Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]    I wiill accept the terms it was a honnest mistake . I whould like to know what is the proceure to get reinstated . I whould hope that thay can get intuch with me to cluar this matter up  thank you

Hi,These payments have been issued and a screenshot of those verified transactions is attached.  Please bear in mind we have a tremendous amount of attempted fraud since we deal with paying cash for users' activities.  This user was flagged for using many different IP addresses.  His...

most recent withdrawal request was issued today so that will be paid out according to our normal terms and conditions - within 24-48 hours.  Furthermore, we'll be crediting this user 200 points ($2) for the delay and frustration. Best,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you for all your help!Regards,
[redacted]

Branded Surveys will no longer be doing business with this individual. He has utilized a fraudulent proxy server that several other known fraudulent users have utilized to infiltrate our site. He will remain banned henceforth.

This panelist was temporarily blocked after a proxy server was discovered being used in his account history. After further investigation, the block was removed on 05/27/2017. The panelist also has a current and lifetime point total of 9,818, which is equivalent to $98.18. We are sending 300 points...

for the inconvenience caused and will redeem his reward once it is requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is partially acceptable to me. I was able to click the "Redeem" button and order an [redacted] Gift Card for the accrued points, as proposed by the business. However, the gift card is expected to be disbursed on Jan 10, 2018. Therefore, I request Revdex.com to wait until Jan 11 before marking my complaint as resolved.Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business has completed the payout promised.I would recommend to the business that they improve their customer service response. If they routinely get false positives, as suggested, perhaps they should develop a better tracking mechanism to ensure complaints get responded to in a more timely fashion. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
  This company put me through hell for a week not answering my emails, calls, or texts. I have never ever used a proxy server all because I disputed a 40 minute survey that I was DQ at the end.  No online chat or customer service to help you. I want to continue with Mintvine but fairness and integrity are needed. Now, to this day all my surveys are being denied.  Why is that?  Sounds like retaliation for filing a complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.MintVine claims that they asked me for more information about the survey. They have all of that information. I gave it to them several times.They also said that they gave me details on how to report the issue. I had already reported the issue based on the steps they asked me to complete. It was not resolved by completing those steps, so I had to reach out in another way. If they had looked at my account, done the research, they would have seen that I had already attempted to report the points as missing. I accept the decision by the company, but I'm still unsatisfied on how their service team failed to complete basic research on my account and reach out to their business partner (the client). 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would...

not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The dates of payments provided are correct, but the payments on 7/20/2017 for $10 and 7/31/17 for $20 have still not been received. This was stated in the original complaint.Mintvine stating that I never sent them an email is correct. But an email is not the method of contact they suggest using on their website. Their website directs to a contact form, which I completed twice, as stated in the original complaint (images provided). There is nothing I could find anywhere on their website that indicates that I should have contacted them at the email address [redacted]
I still request that I am provided with the $30 worth of [redacted] gift card payments that were not sent to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

MintVine will no longer be doing business with this panelist as they have violated our Terms of Service by being dishonest with their profile.

This panelist logged into Branded Surveys when they were outside the US, UK, and Canada, which set off an automatic security flag. After investigating we have found that the user resides in the US and may have been out of country for a brief time. We have removed the ban on his account and sent 300...

points for the trouble.

Hi - When customers are blocked from [redacted], we advise them to send a ticket directly to their customer support team. This is due to the fact that MintVine does not have any access to removing a block from a third party site. We advised [redacted] on how to send a ticket, and unfortunately her...

inquiries were not addressed by [redacted]. We have since contacted [redacted] and requested the block be removed and are gifting her 200 points for the frustration caused in this process so far.We've contacted this user via the ticket she opened with us and are resolving this mater ASAP.

This panelist has been proven to be fraudulent as they are dishonestly answering their profile questions in order to get more survey opportunities that they are not qualified for. We will not longer be doing business with this individual.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I am happy to say that I am unblocked from [redacted]; thank you very much to Mintvine for contacting [redacted] on my behalf and managing to get this problem solved. I am very appreciative of this, thank you so much!
Regards,
[redacted]