MintVine

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I truly believe Mintvine is a great company and cares about the people who take the surveys.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   I would like to know what did I do specifically to set off several security flags. 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...

action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Do not have multiple accounts. Other family members, including my twin brother have accounts with this company using their email addresses. Company is trying to steal money from me by not allowing me to redeem my points for time spent on surveys already completed from many weeks ago before this "problem" started happening. Many other people have posted on review sites that they started experiencing the same "issue" at around the same time as I. Company looks to be freezing as many accounts as possible in order to avoid paying out rewards that people have earned over many months. Any business who follows these actions would be reported for theft. Company makes absolutely no effort to resolve issue with customer. Continues to ignore requests for more information and resolution to issue. ]
Regards,
[redacted]

In order to prevent fraudulent activity, MintVine has several security flags to ensure member legitimacy. This panelist received their points almost exclusively through referrals, which set off security flags that caused their account to be temporarily blocked until the issue could be investigated....

After researching the account, it has been confirmed that this member is legitimate and they were unjustly blocked. We have removed the block on the account and are sending 400 points to this member for the inconvenience caused.

This email was sent to [redacted] this morning: Hi [redacted],It's come to our attention from your complaint to the Revdex.com that you are due a reward payment and that request was denied by us.  In
looking in to your account I see that you failed too many security
checks, particularly with regard...

to multiple IP addresses and IP stamps
from out of the country, too.  (UK to be specific most recently) 
Because of the strict policies we and our research partners have for
ensuring we only collect quality data, your account was flagged and our
withdrawal request was denied.  Our security checks, though thorough,
are not always entirely accurate and it's not out of the question to get
false positives. There is also travel to take under consideration which
you may have been doing. It's job to weigh everything we can about a
member before disqualifying them.  Unfortunately you did not pass our
evaluation but any simple explanation for the why there is activity from
your account from many different IP's and locations would satisfy our
security concerns.  Please email me back directly and if
we reinstate you we will do so with a significant extra reward for
missed opportunities and as a gesture for the misunderstanding.  Kind Regards,[redacted]

In order to prevent fraud MintVine has several security flags that block users from payout until their account has been investigated. This panelist set off some of these flags due to his suspicious IP address.  After investigating his account this user was shown to be legitimate and the block...

was removed on the morning of 4/11/2017 and received 300 points for the inconvenience. His payment request has been prioritized so he will not have to wait our usual 3-5 business day processing time.  Tell us why here...

MintVine connects our members to third party business partners in order to maximize the amount of survey opportunities. In some cases we direct members with specific issues to the survey provider itself as they have insight into specific panelist accounts that MintVine does not.Unfortunately in this...

case it appears that P2Sample support was not responding to this member in a timely manner regarding the 2 surveys listed, and the third survey did not properly redirect the member to his home page or record his points. We have sent the member 300 points for the inconvenience.

This panelist was rewarded for the 3 day period in which he was unable to access MintVine and his account now has full access to redeem his payment. Tell us why here...

Recently MintVine updated the payout processing timeline from 48 hours to 3-5 business days as customer volume and payment requests raised substantially. We have taken steps to ensure that members are aware of this update, however this member was unsatisfied with the delay in payment, which was...

processed 5 business days after his request. The member has received their reward and was given 200 points for the inconvenience and frustration caused.

Hi - This member had set off several security flags that caused his account to be blocked until our team could fully investigate the problem. Unfortunately this caused the member a delay in being able to receive his reward. The member’s block has been removed and we are gifting him 200 points...

for the frustration caused by this issue.  This was handled as soon as we received the original notice from the Revdex.com.  Apologies for the delay.  [redacted]

I left this gentleman a message though his voicemail is a generic Google Voice account.  Please have him call me back directly at [redacted].

To Home It May Concern,Due to MintVine's dedication to security, we have certain flags to prevent fraudulent members from gaining access to point redemption. Unfortunately in this case, the member [redacted] was inadvertently flagged as a security risk. We apologize for this...

inconvenience and wish to remedy the situation. $15.00 has been redeemed to her account, and an additional 400 points will be gifted for the frustration caused.[redacted]

Recently MintVine has experienced payment delays for PayPal users and are resolving these issues today, 5/1/2017. Unfortunately we are unable to locate an account associated with [redacted]@gmail.com, however if he made the request less that 5 business days ago he will receive payment...

today.

The panelist with the account email and phone number of this user has received 5 total [redacted] payments, the latest 3 being $11.31 on 07/13/2017, $10.00 on o7/20/2017, and $20.00 on 07/31/17. MintVine has not received any emails from the account [redacted]@aim.com. If there are issues with...

payments the panelist should email [email protected] using their account email so we can quickly diagnose any issues.

Hi - I've included two screenshots which show 1) Confirmation Ms. [redacted] requested and was sent a $34 [redacted] gift card and 2) Email confirmation that she received and opened the respective email which contained the [redacted] gift card.

Hi-It seems pretty clear to us by the abundance of data we collected on this user and the nature and broken English of their replies that they are in fact misrepresenting themselves.  In our opinion, no further action is required.  Best Regards,[redacted]

Hi -Due to the tremendous amount of attempted fraud on our community site MintVine, we have a significant amount of security measures in place to help combat.  In Ms. [redacted]'s case, she failed many of our security checks and her account was suspended. Upon further investigation we've since...

cleared her account again. (there are false positives in our security scores-it's not a perfect mechanism)  Ms. [redacted]'s earnings have been released along with another $5 for her understanding and inconvenience. Respectfully,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Yesterday I replying email from [redacted], I was done explain about activity from my account from many different IP's and locations would satisfy our security concerns on [redacted].  I have no doubt that it was within their legal rights to do what they've done, but that doesn't make it right. I really hope [redacted] sent my reward  Regards,
[redacted]

Hi -Apologies this one fell through the cracks. The customers account (who had failed all of our security checks and was effectively frozen) has be reactivated, their points have been restored, a payment has been issued for $10.00 that was requested, and an additional $6.00 was credited for the...

inconvenience. Cheers,[redacted]