MinuteClinic, L.L.C.

Review: I have had questions about my statements visits I made, but the only contact method for MinuteClinic is via phone, and I have repeatedly waited 30+ minutes to try to reach a live agent. My bill is now in collections, but I still cannot reach an agent to address my questions. I cannot wait on the phone for more than 45 min. If that is the expectation, they should provide email support to at least allow some way to contact them. After several months, I want my bill waived.Desired Settlement: Bill waived, since they offer billing questions via phone support but will not answer the phone in a timely manner.

Business

Response:

"Thank you for bringing this to our attention.

One of our MinuteClinic representatives will be contacting Mr. [redacted] in order to discuss his concerns.

In the meantime, if Mr. [redacted] has any concerns, he may contact MinuteClinic customer service at [redacted] 0ption #2.

Review: I received a bill for full services for each of my children (2 separate bills). I called my insurance company, and the business, Minute Clinic, did not file the insurance claim for either despite digitally scanning in both children's insurance cards along with the primary policy holder's card.

I have spent 4 weeks calling their customer service number, the only point of contact provided both on the website and bill, to ask them to file the insurance. Furthermore, my insurance representative has been doing the same. Not once has my call or my insurance provider's call been answered; in fact, I have been placed on hold for exorbitant amounts of time. For example, today I was on hold for 68 minutes before I had to hang up (this call began at 9 am EST; their call center is open at 8 am CST). Regardless of the time of day I have called, I have not been able to reach anyone to resolve this issue. (Screenshots of each phone call with time/date/amount of time spent holding are available upon request).Desired Settlement: I would like for someone to call me, file my insurance, and explain why the insurance was not initially filed and why my phone calls have never been answered.

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives will be contacting Ms. [redacted] in order to discuss her concerns. In the meantime, if Ms. [redacted] has any concerns, she may contact MinuteClinic customer service at [redacted] Option 2.

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.

The response does not include a specific time frame or date for addressing my concerns, and the phone number provided is the one that I have been calling every day for over 1 month, holding in excess of 1 hour, and never being answered. This is unacceptable. A specific date and time frame is needed for this issue to be addressed; furthermore, an email address and another direct line of contact (phone number) is necessary as well. If needed, screen shots of each phone call along with the time I spent holding before hanging up can be provided as documentation for the terrible customer service this business has provided to date.

Regards,

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives will be contacting [redacted] in order to discuss her concerns. In the meantime, if Ms [redacted] has any concerns, she may contact MinuteClinic Billing customer service at [redacted] Option 2.

Review: I used the CVS minute clinic services in December 2012 and the the services were covered under my [redacted] medical benefits. I received a bill for $56 from Minuteclinic Diagnostic of Florida in January (stmt date was 01/24/2013). I verified with [redacted] that the payment was made on 12/15/2012 in a bulk check (#[redacted]) for $559.00. I received a collection notice from Transworld Systems in April (Stmt date April 09, 2013). Upon receipt, I made a call and paid the bill via credit card immediately. I called CVS and spoke to several people and was bounced from department to department. As an example, I called the 866-389-2727 provided on the collection notice and was told to call a different number 800-494-4287 where [redacted] to;ld me that she didn't handle that type of issue and that I would need to call the 866-389-2727 for assistance. I called and spoke with [redacted], who took my information and said it would need to be researched. I provided her the the [redacted] check information and asked that I be refunded $56. I was told that the check from [redacted] had been miss applied to another area within the CVS organization. [redacted] told me that the issue would have to be researched prior to issuing me a refund. I called a few days later and [redacted] told me that the issue was resolved and a check would be refunded to me and that my issue never really went to collection and that it would not be reported to a credit burough.

I received another collection notice from Tranworld Systems during the last week. I called today and spoke with [redacted] and [redacted]. I requested a written confirmation that the issue was resolved AND an apology. [redacted] told me that he could not do that, and that I would need to contact Transworld Systems. Since this was a CVS issue, I asked to speak to a Supervisor or Manager. I was placed on hold and was transferred to [redacted], a call center lead. Again, I requested a written confrimation that the issue had been resolved AND an apology. [redacted] told me that they had helped me that she apologized for the issue. I thanked her but since I had now received 2 collection notices, I would like a written confirmation from CVS. I was told by [redacted] that "We don't have a form for that" and they could do it. I asked to speak with a Manager. I was placed on hold for 5 minutes, after which [redacted] returned and abruptly told me that I would get a written notice signed by a manager. Her tone was rude and abrupt.Desired Settlement: I would like a written apology from CVS for the inconvenience and embarassement that their error caused me. I would also like to have, in writing, that my issue was not sent to any credit reporting agencies. I would also like for CVS to pay for me to have free copies from the 4 credit reporting buroughs so that I can see that the issue was not sent on to any of them.

Business

Response:

Thank you for bringing this to our attention.

One of our MinuteClinic representatives will be contacting [redacted] in order to discuss his concerns.

In the meantime, if he has any additional concerns, he may contact MinuteClinic customer service at 866-389-2727.

Review: I walked into a Minute Clinic and signed up on a kiosk to be seen. I checked the pricing on the kiosk and for strep throat it said $79-$89. So that led me to believe I would be given a strep test for that price. after the test I was told that I would be charged $119. When I asked for what the nurse said that she "assumed" I knew there was an additional charge for the rapid test. Then I was made to feel that If I did not pay I would not receive the prescriptions she had stopped writing. So I paid. This is when the nurse decided to share with me that this is a known problem, and she has spoken with the people she works for because it is very unclear. Which would have never been a problem if she had told me that beforehand I would be charged $30 for the strep test, WHICH she NEVER did. When I got home and called the store and spoke with the [redacted], the manager, she was very sympathetic and agreed 100% with me, that I should have been told before hand. She told me she would have someone call me. So lets recap so far, an employee and her boss both know this is an issue of misleading customers.

I then get a phone call aprox. 130pm on 3/25 from a [redacted] @###-###-####, whom has no apologies and a matter of fact attitude that somewhere on that kiosk in fine print(her words not mine) it states that any additional test that include a kit, ie: strep is an additional charge. So bassically for a nurse to take my temp and blood pressure cost $89. I asked to speak with her supervisor and she told me that she could not give out that info, that they would contact me, also without verifying ANY info she openly discussed what I had done there, That is a hippa violation. I would be more that happy to provide the exact article it violates upon request. By far the worst experience I have ever received from any type of so called health care provider. I then told [redacted] that after runnnig my own business and being in some type of service industry for years, the right thing to do would be to refund my $30 and for them to do whats right and inform their customers of the price, without fine print.Desired Settlement: It was never about the money, it is the principle. And because of the disgusting experience I received, I will not stop posting online, calling whomever will listen, and even the local media. Kinda goes perfect with all the wonderful Obama care issues. So I just want my $30 back and for them to stop using the fine print clause with peoples health care. Very disturbing. I am not threatening but I believe we all know how many people someone tells about a bad experience vs. a good one. And I have a big mouth for those who take advantage of people. Now add social media, and te little guy has a big voice again.

I thank the Revdex.com for making this complaint possible.

Business

Response:

Thank you for bringing this to our attention.

One of our MinuteClinic representatives will be contacting Mr. [redacted] in order to discuss his concerns.

In the meantime, if [redacted] has any concerns, he may contact MinuteClinic customer service at ###-###-####.

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

Sorry already tried to resolve this with one of your employees [redacted] @###-###-####. I have now posted the only review on google for this exact clinic. I have also shared on facebook my experience. I will stop all of this once the issue has been resolved and not a form letter from Minute clinic saying they will get around to it when they have time.

Once again I thank the Revdex.com for making it possible for the little guy to have a voice.

Business

Response:

Thank you for bringing this to our attention.

One of our MinuteClinic representatives will be contacting Mr [redacted] in order to discuss his concern.

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

I will not accept any responses until the issue is resolved. I will not take down my experience until I am satisfied with the outcome.

My daughter went to Minuteclinic for a TB test. She was told she had to have a pregnancy test first, which was fine. But they charged her for two pregnancy tests, even though she was only given one test. We wrote and explained this, they ignored our request to have the charge for the second (non-existent) test removed, and then turned the bill over to a collection agency when we paid for everything but the second pregnancy test.

Review: On Sept 17th, I visited the Minute Clinic (Hoboken Location) due to a throat infection. I had taken [redacted] a few hours before, so my fever went down, but my throat was so swollen I was unable to swallow at all; I was in clear distress. After mintues of telling the health care provider of all my issues, she performed a strep test and sent me on my way. I was medically misdiagonsed, because 12 hours later I was in the ER; with such a bad tonsillitis; that I had to get an antibiotic injection and was on antibiotics for 10 days four times a day. I called MinuteClinic on Sept 20th to place my compliant and ask for a refund. Since Sept 20th, I have called well over 5 times with the same answer. "I'm updating the file and someone will call you in 48 hours to get your side of the story." No one has called me and I feel that this is how my issue is going to be handled; swept under the rug. MinuteClinic not only completely ignored a very serious injection but also will NOT even have the professionalism to call me back and begin the process of investigating the compliant.Desired Settlement: I would like my money back for the visit, due to the fact that I was completely ignored as a patient when I was clearly in great medical need.

Business

Response:

Thank you for bringing this to our attention One of our MinuteClinic representatives will be contacting [redacted] in order to discuss their concerns. In the meantime, if [redacted] has any concerns, they may contact MinuteClinic customer service at 866-389-2727 option #*

Review: Was paying on this every month ; was not advised about insurance coverage until had made a 2nd visit. Mailed a letter to them on 10-15-2013 giving them the dates + check #s , which I had paid. Desired Settlement: When a person is paying a bill they should not turn it over for collection . I live on a fixed income + send what I can afford.

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives will be contacting [redacted] in order to discuss her concerns. In the meantime, if [redacted] has any concerns, she may contact MinuteClinic customer service at [redacted] option #* for assistance.

Received an invoice from Minute Clinic. I sent it back with my insurance information. Received another bill. Called to give them info again. They said they had the wrong ins address and will rebill. After 3 more PAST DUE invoices, I tried to call them at number on bill [redacted] and held for an hour. No one answers the phone. Tried several times and my insurance co also tried to call them. Afraid I will be put in collections for a bill my ins co is willing to pay.

Review: I received a bill dated 10/21/2014 with an incorrect charge. I called the 1-866 number provided and after waiting over an hour on hold spoke to a gentleman about my concern. I was billed twice for something I had once. He said he would look into the issue, resubmit to my insurance, and would be in touch. I have not heard anything since. I tried calling the 1-866 number again multiple times and each time am on hold for 1 hour plus until I hang up.Desired Settlement: Please send me the corrected bill. It should be $33 less than the last bill (statement # above).

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives has contacted Mr [redacted] and resolved his concerns. If Mr [redacted] has any future concerns, he may contact MinuteClinic customer service at [redacted].

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Although let it be noted that the MiniteClinic billing call center is not providing proper customer service. I will not be recommending MinuteClinic services, nor using their services, in the future.

Regards,

The one in Dublin, Ohio says they close at 8pm est My son is sick, and I started a new job. So I rush home and arrive at the MinuteClinic at 6pm.. there was 2 people ahead of us, we use the pc to sign in.... then it says their not accepting any new appointments... Now on the sign next to the PC it says visits takes up to 15 mins.... So why did I go to 2 different locations, and both wasn't taking patents before 7pm. I sat and waited for the doctor as my son is getting sick... this man walks out and was rude!!! saying I don't know what to tell you cause im not staying over. I thought this what this service is for???? I will tell everyone at my job to NEVER go to these places... They act like they don't care if a child is sick... as long as they get to leave early.

Review: I went to the MinuteClinic located in CVS Pharmacy to ask for a prescription (an antibiotic) due to illness. The girl that I talked to said she could not help me because I have COPD and she had no health history on me.... That I needed a chest xray which she could not perform. I was charged $51.99 for that and it has been turned over to a collection agency. Minute Clinic is a scam.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want the charge of $51.99 dropped and the negative information erased from my credit record and the debt collector's off my back.

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives will be contacting Mr [redacted] in order to discuss his concerns. In the meantime, if Joseph has any concerns, he may contact MinuteClinic customer service at ###-###-####, Option 2.

Review: Back in May I visited the CVS Minute Clinic to have an injection administered by a nurse. At the time I provided my insurance information for billing. About a month later I received a bill from CVS for the total amount of the injection $102. I called my insurance company to find out why they did not cover the bill and they informed me that CVS never attempted to bill them and that my insurance policy does cover the cost in full. I then tried for weeks at least 5 different times at all different times of day to call CVS about the billing error at their main phone number [redacted]. Each time I waited on hold for 1-2 hours before giving up and hanging up. I never reached an agent. I then wrote on the mail and mailed it stating "this should be billed to my insurance" and provided the necessary information. About a month or so later I received the bill again. I responded the same way, attempted to call again, unable to reach anyone. Then the next month they sent my bill to collections. At this point I went to my insurance company again for help. They attempted to reach CVS and also had hold times of an hour plus before giving up. Finally my insurance company called the minute clinic in [redacted] I went to and was able to reach a person there and got the billing straightened out. Now about a month after I was told it was taken care, I received another bill from a collections agency. Once again, I am unable to reach anyone at CVS's number to fix this billing issue.Desired Settlement: Correct the billing error. Bill the insurance company or update your records if they have already paid this claim which they told me they have.

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives will be contacting Ms [redacted] in order to discuss her concerns. In the meantime, if [redacted] has any concerns, she may contact MinuteClinic Billing Customer Service at [redacted] Option 2.

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below.

No one has contacted me and the fact that your solution involves me calling the number where no one picks up (the root of my complaint) is appalling.

Regards,

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives has contacted Ms [redacted] and resolved her concerns. If Meagan has any future concerns, she may contact MinuteClinic customer service at [redacted], Option 2.

Review: The advertised time for the CVS MinutClinic is that they close at 5:30pm; however, this is a misleading and inaccurate claim. While the business may close at 5:30pm they stop taking patients/customers at 5:15pm. I was refused service even though there was no other patient /customers waiting or being helped even though I arrived at 5:20pm.Desired Settlement: The policy should be that the clinic closes at 5:15pm if that is indeed when the customers are not allowed to use the service any more. This is the same as how restaurants and other places of service work.

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives will be contacting Mr [redacted] in order to discuss his concerns. In the meantime, if Nathan has any concerns, he may contact MinuteClinic customer service at [redacted], Option 5.

Review: I visited my local Minute Clinic in [redacted], PA on April 5th, 2014 for a simple TB test. I have to get these done every 6 to 12 months because I receive [redacted] injections for Psoriasis. It is required that I prove I am TB free periodically or my Doctor can not administer the treatment. For my last TB test in 2013 I went to this same Minute Clinic location, paid the fee for the TB test and came back in the required amount of time for the test results to be read. Basically on the follow-up visit they just look at your arm and make sure it didn't react to the TB test and they sign a paper. I have never had to pay a penny for this follow-up visit. I have received no emails or letters concerning a policy change, nor did the nurse advise me of the required follow-up fee to "read" the test results. I also checked the services price list before I went in and this was not mentioned.

On April 5th, I went in and got the test and was told when to come back for them to read the results and sign my form. I came back on April 7th, looked at my arm, signed the form, and told me that I had to pay another $28 for them to sign the form. I explained to them that this has never been the case in the past and that I was not advised of a follow-up fee. No one was willing to work with me and told me to call the customer service number if I had an issue with it. They said that the policy and pricing had just changed a month or so beforehand and they did not have the updated pricing listed in their literature. I was upset but had no choice but to have them read the results and pay the second fee, otherwise I would have lost the original $28 for the initial test. This is a bait and switch technique if ever I saw one.

I called Customer Service and spoke with the billing department about the issue. They were rude and told me that no one was required to tell me of follow-up charges and that it is what it is. When I pressed to escalate my complaint and request for refund, they took down my complaint and told me that I would be contacted within 10 days by the area manager. It has been over 10 days and no one has contacted me with a resolution.

I am upset because had I known this, I would have paid my $30 co-pay and had the test and reading done at my doctor's office. They don't charge an "intrepretation fee" on the tests (as no one does) because without someone reading the test, it is pointless to get the test in the first place.

I am also upset because I asked on both visits if they could run my insurance card so that these charges could be counted against my deductible. They refused to and told me that I could mail in the receipts to my insurance company instead. When I called my insurance company they told me that by law CVS would have needed to run the cards through if they knew I had insurance. This was not done. They also told me that the CVS receipts were not complete enough to file a claim. They would need a medical code and other pieces of information that are not provided on the receipt. They also told me that they would never even look at the test reading fee because no one else would have charged this.

Bottom line, I feel as though I have been scammed. I am reaching out through Revdex.com to attempt to get a fair resolution to the issue. If not, I will need to turn to social media and other complaint sites to share my story.Desired Settlement: Refund of the second visit that I do not feel was warranted. I also feel at this point that I should have the original visit refunded as well. I have now spent nearly 2 hours trying to resolve this issue through customer service and this complaint.

Business

Response:

Thank you for bringing this to our attention.

One of our MinuteClinic representatives will be contacting [redacted] in order to discuss her concerns.

In the meantime, if she has any additional concerns, she may contact MinuteClinic customer service at [redacted].

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

Their email response did not include a resolution. I was told that someone would be contacting me. I received a voicemail on April 22nd from CVS stating that they were referring my case to their refunds department to review and that someone would be contacting me. It has been a week and I have received no further contact and no refund has been processed. This is still an open item.

Business

Response:

Thank you for bringing this to our attention.

One of our MinuteClinic representatives will be contacting Ms. [redacted] in order to discuss her concerns.

In the meantime, if she has any additional concerns, she may contact MinuteClinic customer service at [redacted].

Review: I am writing this letter to register a complaint against CVS Minute Clinic. I went to "New Hope Center for Hearing" for a free hearing test which was advertised in the newspaper. [redacted] identified himself as a "Hearing Instrument Specialist". He checked my ears and said he could not do the test because I have wax in my right ear. He told me to go to CVS Minute Clinic on Ina and Thornydale to have my ears washed out. (I noticed he told another gentleman the same thing). I told him my hearing problem was with my left ear but he insisted I go to the CVS. So I went to CVS and gave the nurse my medical card. I showed her I don't have a co-pay if I go to my primary or that I could also go to the VA. She left the room and came back and said I would not have to pay a co-pay at CVS. So she proceeded to clean my ears but she spent a long time trying to get the machine working. After a time she started to clean the right ear and the machine made a loud deafening noise and I had great pain. So she quit and said she couldn't get any wax out of my ear and that I would have to come back again.Desired Settlement: Instead of going back to the CVS I went to my primary, Dr. [redacted]. She said there was no wax in my ears. She checks my ears often so she would know if I have a wax problem. Some time later I received a bill for a co-pay of $35.00. I called CVS and complained and they said I wouldn't have to pay a co-pay and that they were going to get their machine repaired. Then they sent another bill and a few days later I received the enclosed letter. It seems odd to me New Hope would send me to CVS on Thorn

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives has previously contacted Ms. [redacted] in regards to her concern. I will forward this off for further review at this time. If she has any future concerns,she may contact MinuteClinic customer service at 866.389.2727. Thank you

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

This letter is in answer to your letter dated Oct. 1,13 concerning my complaint of CVS Minute Clinic. I am asking CVS to remove the co=pay of 35.00 on the ear cleaning procedure that was unsuccessful due to their equipment was not working properly. The nurse told me the co-pay would be waived but I received a letter from a collection agency on this matter. I'm still having pain in my right ear due to the loud noise and vibration. Please respond

Business

Response:

"Thank you for bringing this to our attention.

One of our MinuteClinic representatives has contacted (customer) and resolved his/her concerns.

If (customer) has any future concerns, he/she may contact MinuteClinic customer service at (866-389-2727, option *)."

Review: I went to this CVS Minute Clinic on June 6,2013 to get my LDL level checked. I had seen they advertised a $34 cholesterol test and my doctor wanted me to recheck my LDL level.The person at the clinic said she could do the cholesterol test that would give me my LDL level my doctor had requested. But instead of $34 it would be $78. I decided to proceed since I was there and had fasted that day in preparation for the test. They performed the test but it was just a simple test not sent to a lab. It did not give me my LDL level - it came back inconclusive due to the simplicity of the test they use. I was disappointed and left after paying $25 on my insurance co-pay. When I got home I realized my bill was charged $93. I called immediately to the customer service number to complain about not getting the LDL results I had requested and about being overcharged. They said it had gone to the insurance company and they could do nothing. They said a manager would call me. After several days of no call, I called again. Same runaround. Then I went to the clinic where I had had my test because my doctor never received even the limited results from the cholesterol test which they had said they were sending electronically. The person at the minute clinic could not tell if the test results were ever sent and said she would send them again. I am very disappointed that the Minute Clinic in CVS did not provide the test results they said they could provide, overcharged me for the test, failed to send my doctor any information and then have failed to have anyone with any authority concerning these issues to call me.Desired Settlement: I feel I should have a refund since they failed to provide the test results I requested. I would also like an explanation of their fraudulent service, over-charging practices and lack of response to inquiries.

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives will be contacting [redacted] in order to discuss her concerns. In the meantime, if she has any additional concerns, she may contact MinuteClinic customer service at ###-###-####.

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

I have never been contacted by the Customer Service agent with Minute Clinic as promised in their response. I have repeatedly tried to call them at the number given and it is not possible to get a person in Customer Service.

Business

Response:

Please be aware that our website indicates that lab tests, additional services and visit complexity may result in additional charges and cannot be purchased separately. We have included a link to MinuteClinic.com and a screen shot below of where this information is indicated on our website.

One of our MinuteClinic representatives will be contacting [redacted] in order to discuss her concerns.

In the meantime, if she has any additional concerns, she may contact MinuteClinic customer service at ###-###-####.

Review: I went to Minute Clinic on 8/23/2014 for congestion and was given a prescription that didn't work.I paid $100.00 for visit and another $20.00 for prescription.I thought that I was seeing a Doctor, but it was a male nurse and my condition has not improved.CVS doesn't respond to my calls.I would like a refund for services from a unqualified practitioner.Desired Settlement: Refund

Refund of $100.00 for unqualified service from CVS.

Business

Response:

"Thank you for bringing this to our attention.

One of our MinuteClinic representatives will be contacting Mr. [redacted] in order to discuss his concerns.

In the meantime, if Mr. [redacted] has any concerns, he may contact MinuteClinic customer service at [redacted] option #5.

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

Do not go to Minute Clinic if you may ever need to contact their billing department or customer service center. I have called a dozen times to just try to confirm receipt of payment from my HSA account and have yet to have a single call answered. I have waited on hold anywhere from 45 minutes to over 2 hours and not once has anyone ever picked up the phone. I am not sure how a business can operate in this fashion. Go to [redacted] or any place else. The only way that this company will be incentivized to improve their customer service practices is to hit them where it hurts the most - their bottom line.