MinuteClinic, L.L.C.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.However,  I would like to go on record by saying that Minute Clinic only responded to my complaint after I filed this claim. Over a year of lying to me and brushing me off in the hopes they could extort money from my family instead of doing their job properly became a significant burden. Numerous calls, made by my husband, went unresolved. He had spent many hours on the phone with the insurance company and on hold, trying to speak to someone above the primary contact level at Minute Clinic. Numerous empty promises of contact by a supervisor and the resulting claim by collections have convinced me that Minute Clinic either has NO interest in properly doing their job or they have THE WORST EMPLOYEE TRAINING PROGRAM IN THE COUNTRY! I completely regret ever using this service and will never again in the future.
Regards,
[redacted]

Thank you for bringing this to our attention.
 
One of our Minuteclinic representatives will be contacting Mr [redacted], in order to discuss his concerns.
 
In the meantime, if Mr [redacted] has any concerns, he may contact Minuteclinic customer service at [redacted]

Hello,Thank you for bringing this to our attention. We have attempted to reach the patient 3 times. We left our direct contact information. Thank you,[redacted] MC Patient Support

Thank you for forwarding Ms. [redacted]’ complaint.  MinuteClinic leadership has spoken to the patient to clarify the lab test ordered and reminded Ms. [redacted] that the bill she is receiving is from the lab, not MinuteClinic.  Further, Ms. [redacted] was advised that her insurance company’s denial...

of the lab bill is an issue she needs to discuss with her insurer, and relates to the contract between the insurance company and the lab, a relationship which does not involve MinuteClinic.  MinuteClinic has reviewed the patient’s chart and has determined that issuance of the lab order was clinically appropriate and in accordance with the standard of medical care.

Good day,
I have called the patient and left a message with my direct number. Patient will not be billed until this has been processed through to insurance correctly.
Regards,
[redacted]- MC Patient Support Lead.

This patient has been contacted and this matter should be closed.  Several messages have been made, to have the patient call back.  The patient was treated appropriately.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response...

does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[A call from a representative does not adequately address this complaint. I have stated my concerns and the resolution I seek. I want everything documented which is not an option with a phone call.]
Regards,
[redacted]

Thank you for bringing this to our attention.  A Minuteclinic representative will be reaching out to Ms [redacted]
in order to discuss her concerns.  If Ms [redacted] needs further assistance, she may contact Minuteclinic
[redacted], option 1 for billing.

Hello, Thank you for bringing this to our attention. This is being reviewed with the senior practice manager and we will contact the patient with resolution. Thank you,[redacted] MC patient support.

Thank you for bringing this to our attention. I'm please to announce that the matter between MinuteClinic and Mr. [redacted] has been resolved.Best Regards,-[redacted] MinuteClinic Patient Support

Hello,Thank you for your letter dated, June 1st 2017 concerning [redacted].  I am pleased to report that this matter has been resolved between MinuteClinic and Ms. [redacted].

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Revdex.com:
I have reviewed the response submitted by the business and have determined that the...

response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thank you for bringing this to our attention. One of our MinuteClinic representatives will be contacting [redacted] in order to discuss his concerns.In the meantime, if [redacted] has any concerns, he may contact MinuteClinic customer service at [redacted] option # *.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
On 4/2/2016 I was told the company would contact me regarding my complaint. No one has contacted me, so I do not consider my complaint resolved. I would like a refund.
Regards,
[redacted]

Thank you for bringing this to our attention.One of our MinuteClinic representatives will be contacting Ms [redacted], in order to discuss her concerns.In the meantime, if Ms [redacted] has any concerns, she may contact MinuteClinic customer service at [redacted]

One of our MinuteClinic representatives has contacted Ms [redacted] and this matter is now closed. If Ms [redacted] has any future concerns, she may contact MinuteClinic customer service at [redacted]

Good Evening, We have reached out to Ms [redacted] many times, with no additional follow up from her.  This matter has been closed by the business. Can you please update this complaint to reflect this. Thank you

Thank you for bringing this to our attention.  One of our Minuteclinic representatives will
be reaching out to Ms [redacted], in order to discuss her this matter.  In the meantime if Ms [redacted]
has any additional concerns, she may contact Minuteclinic at ###-###-####.

Hello, Thank you for bringing this to our attention. Ms. [redacted] has been contacted by one of our representatives and this issue has been resolved to her satisfaction.Thank you,[redacted] MC Patient Support