MinuteClinic, L.L.C.

Thank you for your letter dated March 20th concerning *** ***. I am pleased to report that this matter has been resolved between MinuteClinic and Mr***

Good morning,Thank you for bringing this to our attentionConfirmed with *** that the claim will be voided and the $will be refunded back to HSA account.This issue has been resolved.Best regards,***- MC Patient Support

Thank you for your letter dated February 1, concerning *** ***. I am pleased to report that this matter has been resolved between MinuteClinic and Mr***

Good Evening, This complaint has been closed as unresolved Pt has been refunded and messages have been left with the patient. Please update our status to closed-resolved. Thank you *** *** | CVS Health, MinuteClinic | Lead-PtSupport Specialist-Medical Call Center | Office: *** | *** *** *** *** ** *** | ** ***|***@CVSHealth.comPlease note, I am available Sunday-Thurdsay

Thank you for your letter dated January 5th, concerning *** ***. I am pleased to report that this matter has been resolved between MinuteClinic and Ms***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the
response submitted by the business and have determined that the response does not YET satisfy or resolve my issues and/or concerns in reference to complaint # ***.I greatly appreciate the help *** has provided. I need to delay acceptance until the reimbursement has posted to my *** account, which *** stated should occur by around the end of April. My biggest concern remains with *** *** in CVS Risk Management. After failing to return my calls for months, only now after the Revdex.com complaint was filed did she leave (mixed) messages. In the first VM, Ms*** said CVS would refund the money, consistent with what *** said (fine). But then Ms*** left a second message that said it was reimbursed last year. *** has no record of that. I called Ms.*** back and left a VM and stated that if that was the case, e-mail me some kind of proof that I can forward to *** and I would be glad to try and help resolve it with *** (although I believe that is the responsibility of CVS since they billed it). Ms*** is now back to not returning any phone calls and has provided me nothing via e-mail.I would rather just deal with ***, who has been great and whom I have cc'd on this at this point, since Ms*** seems to be a very confused person. Appreciate your confirmation that the claim reimbursement was processed on March 20th as indicated and should post to my *** account by the end of April
Regards,
*** ***

Hello,Thank you for bringing this to our attentionOne of our Minute Clinic specialists has spoken with the patient and we have resolved on our endRefund to insurance was issued and sent on 3/20/2017.Regards,*** ***- MC Patient Support

Several attempts were NOT made! I got a letter that was dated 10/1/on 10/6/ I called and spoke to ***, but instead of coming to an agreement of them at least just taking care of my $charge because I know they obviously are not willing to reimburse me, she argued with me on how I didn't need antibiotics My issue with this company is their pathetic attempt at customer service They NEVER bothered contacting me until AFTER I reported them to Revdex.com Also, the person who is supposedly in charge of their elevated customer service issues at their corporate office isn't even nice or friendly The voicemail I did get from her she sounded as if I was bothering her for having an issue with the company to being with and when I spoke to her she had a horrible attitude the entire timeNot once did she apologize for the "run around" or lack of response from the company At least the customer service reps I spoke with apologized for me repeatedly having to call and for my condition worsening CVS needs to seriously rethink who they employ to "take care" of their customer service issues considering who they have doing it clearly doesn't want to do her jobHer attitude towards people is horrible
Regards,
*** ***

Thank you for bringing this to our attention One of our MinuteClinic representatives will be contacting Ms *** in order to discuss her concerns. In the meantime, if *** has any concerns, she may contact MinuteClinic customer service at ***

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Being told this business will "contact" me for the THIRD time after it has failed to do so TWICE already is hardly what I would deem an "acceptable" response to my complaintGiven it's history of failing to act on it's promises, their response to this complaint seems nothing more than a continuation of the stalling technique they have presented so farUntil such time as they actually contact me to resolve this issue I will be unable to consider this problem acceptably resolved
Regards,
*** ***

Thank you for your letter dated March 7th concerning *** ***. I am pleased to report that MinuteClinic has discussed this matter with Ms*** and she was pleased to learn that she will not be billed for the January 10th date of service.c

Thank you for your letter dated November 7th , concerning your statement. I am pleased to report that this matter has been resolved between MinuteClinic and Ms***”

Thank you for bringing this to our attention One of our MinuteClinic representatives will be contacting Ms Topping in order to discuss her concerns. In the meantime, if *** has any concerns, she may contact MinuteClinic customer service at ###-###-####, Option

Thank you for bringing this to our attention One of our MinuteClinic representatives will be contacting Ms *** in order to discuss her concerns. In the meantime, if *** has any concerns, she may contact MinuteClinic customer service at ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
No one has contacted me, still nothing was done
Regards,
*** ***

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Thank you for bringing this to our attention. A Minuteclinic representative has
attempted to contact Ms *** and this matter is now closed. If Ms *** has any future concerns,
she may contact Minuteclinic Customer Service at ***

Revdex.com:
I have reviewed the response submitted by the business and have
determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I do accept your help. But I need to note that on April 13th and on April 18th customer service personnel from Minute Clinic told me that they would get back with me regarding this situation. I want to document that as of April 21, I have not receive any type of communication from Minute Clinic. I do want you to investigate this situation but as to whether you will get back with me, the track record for a return phone call is----well the odds are not good. Moreover, when someone from Minute Clinic calls back the only phone number is the customer service line and I have to set aside anywhere from to minutes to wait until someone will answer my call. Those are the customer service conditions that Minute Clinic provides to customers. So I ask for a return call, yes and hopefully a phone number that does not require that type of waiting period. Thank you *** ***
Regards,
*** ***