MinuteClinic, L.L.C.

Thank you for bringing this to our attention.
One of our MinuteClinic representatives has contacted Ms [redacted] and resolved her concerns.
If Ms [redacted] has any future concerns, She may contact MinuteClinic customer service at [redacted].

Good Morning,We have removed the account from collections and will be holding the account until the appeal with Minute Clinic and Insurance has been completed. Patient will not be billed in the future for the 10/09/2015 date of service. I called patient and spoke with him directly about the...

resolution and she is satisfied with the outcome.Thank you for bringing this to out attention.[redacted]MC Patient Support Team Lead.[redacted]

Thank you for bringing this to our attention.  One of our Minuteclinic representatives
have attempted to reach Ms [redacted] in order to resolve her concern.  If Ms [redacted]
has any future concerns, she may contact [redacted], option 1 for billing, as this
matter is now closed.

Good afternoon,[redacted] retracts his complaint as he will not be receiving statements on this issue again. This has been resolved. Thank you,-[redacted] MC Patient Support

Better Business...

Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 This claim has not been resolved. I have received several messages from [redacted] but when I call them back I never get to speak to a rep.

Hello, Thank you for your letter dated 2017 concerning [redacted].  I am pleased to report that this matter has been resolved between MinuteClinic and Ms. [redacted].

Revdex.com:
I have...

reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thank you for bringing this to our attention.  One of our MinuteClinic representatives will be contacting Mr [redacted], in order to discuss his concerns. In the meantime, if [redacted]n has any concerns, he may contact MinuteClinic customer service at ###-###-####.

I accompanied my adult son to the Minute Clinic in Woodridge, IL with flu-like symptoms (nasal congestion, sore throat, body aches, general malaise) since yesterday. There were no other people waiting to be seen. After he was seen by MaryBeth M., NP, he came out of the exam room. He had a mask on that he apparently received from the provider. I asked him the result of his flu test. He said he did not have one. I was standing a few feet from the provider and questioned the rationale for not administering a rapid flu test. She curtly replied "because he doesn't have a fever". I said, ah, but he has 4 other symptoms of the flu. She again, belligerently replied that if a patient does not have fever, they do not have the flu. I explained that according to the CDC website, they maintain that no fever does not mean no flu. Here is the link to their website which includes that information https://www.cdc.gov/flu/consumer/symptoms.htm. She then verbally berated me in front of my son and other CVS shoppers and loudly stated that she can't talk to me about it as my son is an adult and slammed the door in my face. I was standing there in total shock. Why? Because I am also a healthcare professional. Where I work, standards for customer service are high. The expectation is to treat not only patients, but their families and significant others with utmost respect. I never raised my voice at the provider, I simply questioned the rationale for not performing a test where the window for treatment is only a few days, and newsflash...people young and old have been dying from the flu this year (Perhaps CVS criteria may not be up to CDC standards). However, that is not the point of my complaint. It is the manner in which I was treated by your employee. After I pulled up the CDC website and showed my son, he knocked on the door and said he would like the rapid flu test. She said that I don't know where I got my information but no fever, no test. He told her he saw it on the CDC website and she screamed "then go somewhere else and get tested". At that, I told my son we're leaving because this unstable woman was unraveling before our eyes. She said "good" and I told her she was a shame to OUR profession. Yes, I said, I am a RN, and have been one for 33 years. She then replied in a mocking tone, but you're not a nurse practitioner. I don't know how would she know what I am or am not? I am a master's prepared nurse, but in fact, not a NP. But really, this behavior from someone with an advanced degree? I will never step foot in a CVS Minute Clinic again. Obviously, they do not mandate any customer service for patients or their family members. Nor are their protocols in sync with CDC guidelines. Shame on your company!

I am "severely" upset with Minute Clinic located inside CVS at 7201 Us Highway 64, Knightdale, NC 27545. I scheduled an appt online, but when I got there, the nurse, Beth Thompson argued with me in front of the patient & his parent out in the store where customers could hear us about how I was not next in line, that I was next in line, and that I needed to check-in at the kiosk, despite the fact I kept telling her that I "did" check-in at the kiosk, I did schedule my appt online, I "was" ahead of the patient she just put in the exam room ahead of me that she refused to let me walk into, and that my name was just up on her board on the wall in the waiting area "ahead of" the patient she put in her exam area but it dissappeared when she came out to take the other patient in front of me. Despite telling her all of this information, and despite telling her I even had the confirmation # on my phone and could show it to her to show her that I had "proof" of when my appt time was and that I was scheduled at exactly 2:56pm on October 31st ahead of the patient she just took in her exam room, she kept arguing with me, would NOT listen to me, was rude, condescending, and abruptly shut the door in my face after telling me, and I quote, "well, I can't help you right now. You'll have to register again, and I'll be with you shortly." I was furious! I told her that wasn't fair, and she shut the door in my face. Here I was with a 2nd bout of sickness that I just got over 6 weeks ago, now my wife got it and was told she was on the verge of pseumonia, and I got sick again. To make matters worse, I have an auto-immune disorder that makes it worse whenever I get sick with illnesses such as these because I'm on medications that decrease my immune system. So, whenever I get sick like this, not only are the symptoms from my Ankylosing Spondylitis worse, which makes my joints, bones, and muscles ache all over, but the pain from the illness itself is typically worse for me as well. Plus, I have to stop my Enbrel injections which controls my pain for my AS since it lowers my immune system. And, the icing on the cake was that I sat there for 30 minutes, if not a little longer, waiting for my appt, without any complaint whatsoever, because the nurse was running behind, only for her to take a "walk-in" patient that was behind me FIRST, instead of taking me first, when I "scheduled" my appt online on my way there because I was at home on the couch so sick due to having a fever. So, here I was, feeling much worse than the average Joe, with a fever, only to be told I have to wait and that a "walk-in" is being taken in front of me when I secheduled my appt ahead of time and my name was on the board in front of them, and I sat there for 30+ minutes already, only to have to leave and go elsewhere. So, I went to the front of the store to ask for the manager and complained with all these people standing up front. I told the manager what happened. He didn't look very happy. He told me that the nurse was a "fill-in" and wasn't the usual person that works at their clinic. He was nice enough to give me corporate's phone #. I then went back and waited for the nurse to exit the exam room to get her name, as I was so upset at what had just happened that I totally forgot to get her name. When she opened the door, I looked at her badge to get her name, and she tried to get me to come into the exam room. I told her that I was going else where, as I had already schedule another appt at Rex Express Care down the street. She didn't seem to care, which I'm not surprised. Her attitude was very smug. I can't believe how unprofessional she was. I'm never going back to this minute clinic again.~April :(

Review: I accidently paid a bill that was not mine and accidently mailed to me. I called customer service but they were not willing to credit the amount back to my debit card. The bill was mailed to my house and I did have an amount due but I paid that. Now I will have to go thru disputing this with my bank. They even sugessted that I try and find the neighbor who the bill belonged to and settle it with them. What the heck is going on with people these days. So greedy for money. I guess this is how businesses make their money. I wont ever visit one of there locations again.

Review: Account [redacted] they did not file with my current insurance provider

Account [redacted] went in for service on 1/16/14 gave my new insurance to the N.P. received a bill I called humana and never revived a claim from them I called 3 times every day for a week on hold for more than 20 minuets at a time with no live person. I want to give them my insurance info I mailed it to them got no confirmationDesired Settlement: have a rep update my insurance or confirm they have it and will refile with correct insurance company

Business

Response:

Thank you for bringing this to our attention.

One of our MinuteClinic representatives has contacted Mr. [redacted] and resolved his concern.

If Mr [redacted] has any future concerns, he may contact MinuteClinic customer service at ###-###-####.

Review: Minute Clinic is billing me for services that were previously paid for and when I questioned it, they tried to bully me with collections.

I visited a Minute Clinic in [redacted], Florida on October 3, 2012 to obtain an annual flu vaccination. As a retired member of the US military, I was informed that the company (Minute Clinic Diagnostic of Florida, PO Box [redacted], [redacted], ME [redacted]) would bill my insurance (Tri-Care) $31.99 for services and they did. They sent me the attached billing statement indicating that on October 12, 2012, Tricare reimbursed them $19.60 and $10.99 for a total of $30.59. Seems simple enough and everything happened as it should have.

Fast forward two years and in October 2014 I began receiving bills (at my parents home in Florida) from Minute Clinic indicating that there was an "insurance takeback" by Tricare in May 2014 and that I now owed Minute Clinic $31.99. I called the business number on the bill and expressed extreme skepticism that Tricare had the ability to "take back" monies paid two years earlier. The phone attendant was unable to explain the matter, but noted the bottom of the bill had a note "Tricare state you have other insurance that is primary. Please update." She suggested I call Tricare. And so I did.

Tricare told me there was no record Minute Clinic ever submitted a claim at all and counselled that I should ask Minute Clinic for the claim history and then dispute the bill via Tricare's grievance process. I then contacted again Minute Clinic and asked for the claim history (as suggested by Tricare). I was very abruptly told that I'd need to speak to a supervisor. I said I'd hold, but none was available. I left my number but received no call back. Last week my parents advised me that Minute Clinic sent a letter to their home indicating the matter was sent to collections. Efforts I have made to contact the business by phone at ###-###-#### results in hours of hold and then ultimately I am disconnected.

I suspect that this business is engaged in unethical, unlawful and deceptive business practice and perhaps even engaged in willful and malicious fraud. They have attempted to bill me for a service that I have a receipt for. They indicate my insurance company paid and then "took back" their payment. This is the most preposterous thing I have ever heard. The idea that one business could simply take money from another without their knowledge and assent is simply ridiculous. They then asserted that my insurance company advised them I had another insurer as primary, which is 1) inaccurate and 2) untrue. Tricare has informed me that they NEVER received a claim from this company and/or on or about the date of service on the billing statement. When I challenged the company and asked for my claim history, which is my right as the insured, they refused to provide it, refused to communicate and then attempted to damage me personally by referring the matter to collections, while I was endeavoring to determine what precisely happened.Desired Settlement: I would like a letter from Minute Clinic stating they made a billing error. I want them to remove any and all reference to unpaid debt by me and to never bother me again. I will not visit their facilities again due to this matter and their conduct in it.

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives will be contacting Ms [redacted] in order to discuss her concerns. In the meantime, if [redacted] has any concerns, she may contact MinuteClinic customer service at ###-###-####, Option 2 for billing.

Review: I went to the minute clinic located at CVS/pharmacy #668 3110 Route 38 Mount Laurel, NJ, 08054-9724 on November 10th, 2012 I believe. It was a day my doctor was out of the office and he recommended me to go there instead of the hospital. I did. I asked several times, since I had not ever and will not ever again, go there. if they took my health insurance. She (the dr) said yes. and I dont have a copay, so I would not be charged. If I were to be charged I would have gone to the hospital - it would have been covered by my insurance.

I am on a very tight fixed income. and can not afford any unreasonable charges as this bill.

The dr gave me a script and that was it.

I as of last week recieved a collection letter and called, and they couldnt help me said noone was available that everyone I needed to talk to was in a meeting. I had to call back later.

I did today... and the lady I spoke with ([redacted] I believe) said that they do take my insurance blue cross blue shield, I said I do not have them, I have [redacted] NJ health. She was insistant that it was blue cross. I am now stuck with a bill because my insurance does not associate with minuteclinics. I wanted some help with this bill, since it is not my fault that this occurred. I will NEVER go back and will put out the word that no one else use them either.

These doctors NEED to read insurance cards properly since they are in a health field and of some extreme importance, and know what they are doing... I can only imagine how many other people are recommended by their doctors to go to a minuteclinic and are later charged...

Something needs to be done about this..Desired Settlement: I would prefer to not have to pay for this bill, but I can only make $5 a month payments until paid off anyhow. I do not feel that it was right in its procedures and billing processes, and should know without doubt what they are doing before reeming people with their faulty billing.

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives will be contacting [redacted] in order to discuss her concerns.In the meantime, if Ms. [redacted] has any additional concerns, she may contact MinuteClinic customer service at 866-389-2727.

Review: I took my daoughter [redacted] to the minut clinic for bug bite to CVS/pharmacy [redacted].

I Asked if they accept united health care through ahcccs they said no take your daughter to the urgent care. I left took my daughter to children hospital urgent care the same day.

leter they send me a bill for 79.00 dollors I called them explain my situvation they still sent the bill.

(account number [redacted])Desired Settlement: I want them not to sent me bills

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives will be contacting Mr [redacted] in order to discuss his concerns. In the meantime, if Mr [redacted] has any concerns, he may contact MinuteClinic customer service at [redacted], Option 5.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

Review: I cannot reach anyone to make payments for services received. I cannot access anyone via telephone nor can I pay my bill online using my statement id#.

However, Minute Clinic has sent my bill to a collections agency. When I spoke with someone at the collections agency, I advised them of me trying to reach a billing specialist to make a payment. I even went into a Minute Clinic to ask if I could make a payment there, and was informed I could not.

I CANNOT reach anyone to make a payment!!!!Desired Settlement: I want a phone call from a billing representative with the minute clinic that can take my credit card payment over the phone.

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives will be contacting Ms Lamorte in order to discuss her concerns. In the meantime, if [redacted] has any concerns, she may contact MinuteClinic customer service at ###-###-####, Option 2 for billing.

Review: October 24, 2014Customer RelationsMinute Clinic Diagnostic of Texas [redacted], RI [redacted] Gentlemen:On October 21, from around 2 pm. to 3 pm, I was kept on hold for 53 minutes, waiting to discuss an issue with your agent. I had waited earlier that day on your hoid line for over 20 minutes. Previous tothat, I tried to clear up the error on my bill by presenting myself to my local CVS which store I visited to have my annual flu shot.Are you aware of the stress and anxiousness and frustration you are placing on an old woman who simply wishes to correct an error on my Medicr?It is impossible for me to understand why in the world, if you are a service oriented, medical provider organization you do not wish to answer your telephone!An agent finally came on line and we corrected my Medicr and she has resubmitted my bill to Medicare for payment.As l have now “mellowed” a tiny bit, and a day or two has gone by: Here are the details. Minute Clinic at CVS, [redacted], TX submitted my annual flu shot charges to Medicare with an error in my Medicr. As a result, I received a bill for that flu shot visit. it took me the better part of my time that day to correct my number and have the charges resubmitted to Medicare. As I understand it, a number one on my number was scanned as a number seven; hence the error.I am still feeling disgruntled from my efforts to contact you. An apology would be considered an act of[redacted]Cc: Revdex.com Serving Central Texas 1005 La Posada Drive Austin, TX 78752Desired Settlement: see Attached document

Business

Response:

Thank you for bringing this to our attention.

One of our MinuteClinic representatives will be contacting Ms.[redacted] in order to discuss her concerns.

In the meantime, if [redacted] has any concerns, she may contact MinuteClinic customer service at [redacted], Option 2 for Billing.

Review: I have been trying to get a refund for services rendered on 12/31/12 that I paid directly to MinuteClinic because I could not find my insurance card at the time. My insurance company also paid them and has sent them the proof of payment on several occasions. Minute Clinic claimed twice they could not read it and twice that the never got it. Now they are telling me that Tufts paid them only $39 but took it back the same day on the same check and therefore no refund is allowed.

Each time I call there is a different reason as to why I cannot get a refund.

Business

Response:

Thank you for bringing this to our attention.

One of our MinuteClinic representatives has contacted [redacted] last week in regards to her concern.

If Ms. [redacted] has any future concerns, she may contact MinuteClinic customer service at 866-389-2727.

Review: I have been trying to contact this company's billing department customer service center for 2 weeks. I call nearly every day at various different times. I have yet to have one single call answered. I have waiting on hold anywhere from 45 minutes up to over 2 hours. This is just unacceptable for a company to operate in this nature. All I need to do is speak to someone to confirm receipt of a payment that I requested through HSA account. The phone call will literally take all of 2 minutes but I can't get anyone at CVS Minute Clinic to answer me. I have left messages on their social media accounts and see that every other comment echoes my exact same situation. I will never do business with CVS Minute Clinic EVER AGAIN and will be telling anyone that ever asks me about my experience how this company handles their paying customers. This entire things has been utterly ridiculous and as an organization that relies on business from the public, you will be in serious trouble if you keep up your current customer service business practices.Desired Settlement: I just want someone to answer my phone call and tell me that my account is at a $0 balance, which I don't think is too much to ask of a company I did business with.

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives will be contacting Ms [redacted] in order to discuss her concerns. In the meantime, if [redacted] has any concerns, she may contact MinuteClinic customer service at [redacted], Option 2 for Billing.

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.

Saying someone is going to call me or telling me to call the same phone number I have called multiple times without an answer from the company (which is the complaint lodged in the first place) is not acceptable response. What would be acceptable would be if someone from CVS Minute Clinic ACTUALLY calls me on the phone. Once that happens, then I will accept this resolution CVS Minute Clinic has submitted. Until this time, it should be considered UNRESOLVED.

Regards,

Business

Response:

One of our MinuteClinic representatives has contacted Ms Lynch and resolved her concerns. If [redacted] has any future concerns, she may contact MinuteClinic customer service at [redacted], option 2.Thank you.?

Review: My copayment portion of my invoice had been paid they could not find where payment went even though proof of payment had been faxed to them and this also had been sent to collections even though it was paid on time and this is still unresolved supposable under investigation by them because they don't know where they credited it too so my 25 dollar bill now sits in collection for no reason besides there lack of operating there business correctlyDesired Settlement: For my invoice to be corrected and this to be removed from collections

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives will be contacting Ms [redacted] in order to discuss her concerns. In the meantime, if [redacted] has any concerns, she may contact MinuteClinic customer service at ###-###-####, Option 2.