MinuteClinic, L.L.C.

Review: On March 12 2015 acting as an employee of the [redacted] visited the minute clinic in [redacted] and was seen by [redacted], NP. Mr [redacted] was seeking a [redacted] physical in order to obtain a health card to permit him to drive commercial vehicles. At the outset of the examination Mr [redacted] informed Ms [redacted] he has diabetes. Ms [redacted] proceeded to administer the examination and charged the credit card of the [redacted] in the amount of $137.00. After the examination was completed Ms [redacted] informed Mr. [redacted] that he would have to otain addtional documentation due to his condition and may or may not be able to obtain a health card depending on a doctor's finding. It is our contention that Ms. [redacted] was negligent in not informing Mr [redacted] of problems and pre-clusions of his condition and accepted funds which could not lead to desired end result. I am seeking on behalf of the [redacted] restitution for the $137.00 paid to CVS. I as the cardholder have attempted on three different dates 3/12, 4/15 and 4/17 to resolve this matter unsuccessfully. I informed CVS of my intention to file claim o this date.Desired Settlement: Check issued to the [redacted] in the amount of $137.00.

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives will be contacting Mr [redacted], in order to discuss his concerns. In the meantime, if Mr [redacted] has any concerns, he may contact MinuteClinic customer service at [redacted], Option *.

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.

Regards,

Review: #1 MEDICAL HISTORY NOT RECORDED PROPERLY BY TREATING PRACTITIONER ON 1/15/2014 ...

#2 MISDIAGNOSED BY TREATING PRACTIONER ON 1/15/2014

#3 POOR BEDSIDE MANNER OF TREATING PRACTIONER ON 1/15/2014

#4 POOR COMMUNICATION WITH CLINICAL PRACTICE MANAGER WHILE TRYING TO RESOLVE THE RESULTING BILLING ISSUE

#5 REPEATED UNSUCESSFUL ATTEMPTS TO TRY TO RESOLVE THIS BILLING ISSUE ON MY OWNDesired Settlement: #1 DESIRED OUTCOME = NO CHARGE FOR THE HORRIBLE EXPERIENCE ON 1/15/2014

AND #2 THE INACCURATE MEDICAL HISTORY TAKEN ON 1/15/14 ERASED, BECAUSE IT IS WRONG.

Business

Response:

Thank you for bringing this to our attention.

One of our MinuteClinic representatives will be contacting [redacted] in order to discuss her concerns.

In the meantime, if she has any additional concerns, she may contact MinuteClinic customer service at ###-###-####.

Review: I go to college at [redacted] University in [redacted], IN. I became ill on the morning of 1/26 and went to the minute clinic to be seen. After being seen I was told that I was "too sick" for them to treat and that I needed to go to the urgent care center. Even though they didn't treat me they made me pay for the bill IN FULL. Even though I had my electronic insurance card on my phone. They said they couldn't take it. I called them and was told they would file with our insurance company and reimburse me once they received the payment and negotiated fee's. After waiting a month for them to submit the bill to insurance and insurance had not received anything I had my mom submit the claim for me. It was processed on 3/7/2014. There was a negotiated rated of $36.55 which they have to accept according to contract and a payment was sent to them for $11.55 - even though we had already paid in full. Our responsibility for the claims was $25.OO TOTAL, which is all I should have had to pay on the day seen. Even though I wasnt treated and dont feel Im responsible for paying anything, since no service was actually rendered. I went to the urgent care center after and they gave me some meds for influenza. Not sure why minute clinic couldnt have done that. We have still not received our refund of $34.00 (which is what we will accept even though we rightfully feel they owe a full refund of $59).Desired Settlement: Charged $59Insurance contracted rate is $36.55Our copayment $25.00We are due a minimum of $34.00 (should really be full $59.00)

Business

Response:

Previous response was entered and error, please disgregard.

Thank you for bringing this to our attention.

One of our MinuteClinic representatives will be contacting [redacted] in order to discuss her concerns.

In the meantime, if [redacted] has any concerns, she may contact MinuteClinic customer service at ###-###-####.

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

We have already tried contacting the number provided. That was the number that said they would submit the bill to the insurance company for us but never did. As I was typing this they did contact me and just stated that they reviewed it and a refund was approved and would be sent to me by the end of the week. My concern is that they already told us they would submit the bill and they didn't do that so I'm waiting to see if we actually get the refund. They also didn't even address that I was charged for care that wasn't even provided and they just sent me somewhere else. I feel like since I was sick and a college student they just took advantage of me and when they called they didn't even offer an apology. At this point I will just wait to get at least some of my money back.

Business

Response:

Thank you for bringing this to our attention.

One of our MinuteClinic representatives has contacted [redacted] and resolved her concerns.

If [redacted] has any future concerns, she may contact MinuteClinic customer service at ###-###-####.

Review: I visited MinuteClinic on 11/26/13 to be treated for a urinary infection. Before going I checked their website to be sure MinuteClinic treated urinary infections. I found the following information at http://www.minuteclinic.com/services/minorillness/.Under the section "Come to us for:"Urinary tract / bladder infection (females ages 12+)Diagnosis of influenza, strep throat, urinary tract infections and mononucleosis is likely to include additional lab charges. Patients with the following conditions may be referred to another care setting:Temperatures of 104+ degrees for children (under age 18) / 103+ degrees for adults (18+) A potentially compromised immune system Feeling sure I would be treated I went to the nearest MinuteClinic, signed in, and waited my turn.However, [redacted] - the practitioner, explained she would not treat me because I am diabetic. She said in the past they did treat diabetics for urinary tract infections but somewhere one of those cases went wrong. Since a UT can mask a more serious illness they will no longer treat diabetics for this complaint.I see my endocrinologist regularly. I am currently on a [redacted] 530G with [redacted]. My next appointment with my doctor is January 2014. I chose to go to MinuteClinic because of the upcoming holiday instead of trying to schedule an appointment with my regular doctor. I am also aware of how serious a urinary tract infection can be - especially if it is untreated. That is why I visited MinuteClinic before it became a bigger problem.However, I did not have an opportunity to share any of this information before I was informed I would not be treated because of my illness. This practice is not posted on their website. I was led to believe that I would be treated - not turned away because I am diabetic or turned away for any reason.Thankfully, I was not charged for my visit. But, I do believe I was discriminated against and deceived by MinuteClinic's practices and lack of full disclosure on their websiteDesired Settlement: Other (requires explanation)

If it is truly MinuteClinic's policy not to treat diabetics for urinary tract infections, this should be posted on their website as not to mislead or inconvenience anyone.If there are other similar situations related to diabetes or other illnesses these should also be posted.Because MinuteClinic mislead me with the information on their website, wasted my time and my gas, and caused me great embarrassment by refusing to treat me because I am diab

Business

Response:

Thank you for bringing this to our attention.

One of our MinuteClinic representatives will be contacting [redacted] in order to discuss her concerns.

In the meantime, if [redacted] has any concerns, she may contact MinuteClinic customer service at ###-###-####, option #4.

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

I believe my concerns deserve more than a "representative" or an option "4". I do not wish to close my complaint in hopes of a resolution from "someone" "sometime" in the future.

Review: THE MINUTE CLINIC ADVERTISED $49 BACK TO SCHOOL SPORTS PHYSICALS. BEING THAT WE JUST RECENTLY MOVED BACK TO MINNESOTA AND HAD NOT RE-ESTABLISHED A PRIMARY CARE PHYSICIAN, THIS SEEMED LIKE THE ONLY ROUTE WE HAD AVAILABLE TO GET THE PHYSICAL COMPLETED IN TIME FOR HER TO MAKE THE HIGH SCHOOL VARSITY SWIM TEAM. I INFORMED THE ATTENDING PHYSICIAN THAT MY DAUGHTER IS A NATIONAL LEVEL SWIMMER AND HAS COMPLETED GLOBALLY FOR THE PAST 4 YEARS, HAVING MANY PHYSICALS YEAR AFTER YEAR THEREFORE I BELIEVED THIS WOULD BE A VERY SIMPLE/ROUTINE PROCESS. IT WAS NOT!

THE PHYSICIAN SEEMED TO BE DISORIENTED AND UNSURE OF WHAT THE PROPER PHYSICAL PROTOCOL WAS, SHE WAS UNSURE OF WHAT PAPERWORK WAS NEEDED, SHE KEPT PULLING OUT A LARGE BOOK TO REFERENCE WHAT SHE WAS TO BE DOING. SHE SEEMED ALARMED WHEN MY DAUGHTERS BLOOD PRESSURE CAME BACK 'LOW' AND ASKED IF ANYONE HAD EVER SAID ANYTHING. SHE THEN FAILED MY DAUGHTERS PHYSICAL STATING SHE HAD A HEART MURMUR THAT NEEDED AN EKG WHICH SHE WAS UNABLE TO DO BECAUSE OF A CONDITION CALLED 'SUDDEN DEATH CARDIO-SOMETHING' AND GOES ON TO STATE HOW MY DAUGHTER COULD SUDDENLY DIE BECAUSE SHE HAS A HEART CONDITION. MY DAUGHTER LEFT THERE IN TEARS THINKING HER SWIM CAREER WAS OVER. I, KNOWING THIS WAS NOT THE CASE, ARGUED WITH THE PHYSICIAN WHO I STATED PLEASE GIVE ME AN ALTERNATIVE AS THIS PHYSICAL HAS TO BE COMPLETED TODAY. SHE ROLLED HER EYES AND STATED 'SHE WISHES SHE COULD JUST PUSH THIS THROUGH BUT THERE IS SOMETHING SERIOUSLY WRONG'

I WENT TO ANOTHER CLINIC AND GOT A 2ND OPINION. THEY REFERENCED SOMETHING CALLED 'ATHLETIC HEART SYNDROME' WHICH IS EXTREMELY COMMON IN ATHLETES, ESPECIALLY THOSE THAT TRAIN DAILY AS MY DAUGHTER DOES... AND WITHOUT DOING ANY OTHER TESTS, OTHER THAN ACTUALLY ASKING/CARING ABOUT MY DAUGHTERS EXERCISE/TRAINING LEVEL, PASSED HER PHYSICAL.Desired Settlement: I DO NOT WANT ANOTHER CHILD TO HAVE TO WORRY FOR A DAY, AN HOUR, OR EVEN A MINUTE.... THAT THEY COULD POSSIBLY HAVE A HEART CONDITION WHEN THEY ARE BEYOND HEALTHY AND IN AN EXERCISE TRAINING PROGRAM. I WANT YOU TO EDUCATE YOUR STAFF ON THIS, IF YOU CONTINUE TO GIVE SPORTS PHYSICALS. MY REQUEST IS TO QUIT OFFERING SPORTS PHYSICALS UNTIL YOUR STAFF IS EDUCATED BETTER IN SPORTS MEDICINE..... THE ATTENDING PHYSICIAN I ENCOUNTERED WAS OBVIOUSLY NOT EDUCATED IN THE AREA OF SPORTS MEDICINE, SHE LACKED CARE AND UNDERSTANDING IN THE MATTER; AND IT DID NOT PHASE HER ONE BIT THAT SHE HAD MY SUPER HEALTHY, ATHLETIC 14 YEAR OLD DAUGHTER IN TEARS BELIEVING THAT HER OLYMPIC DREAMS WERE OVER. NOW I UNDERSTAND THE NEED FOR A PHYSICAL AND THE TRUE CONCERN OF SUDDEN DEATH CARDIO-WHATEVER, BUT WHEN YOU ARE DEALING WITH 'ATHLETE' PHYSICALS..... YOUR STAFF SHOULD BE EDUCATED! IF YOU DO NOT HAVE THE 'EQUIPMENT' TO DO THE TESTS NEEDED TO DETERMINE THE DIFFERENCE BETWEEN ATHLETIC HEART SYNDROME & A TRUE HEART CONDITION, THEN YOU ARE NOT QUALIFIED TO ADVERTISE AND COMPLETE SPORTS PHYSICALS!!!!!

Business

Response:

Thank you for bringing this to our attention.

One of our MinuteClinic representatives will be contacting [redacted] in order to discuss her concerns.

In the meantime, if she has any concerns, she may contact MinuteClinic customer service at 866-389-2727. Thank you

Review: I visited my local CVS minuteclinic for a painful canker sore, assuming it would be quicker and cheaper than an urgent care. When I arrived the nurse practioner [redacted] immediately observed my mouth and confirmed it was a canker sore and that it was not infected. When I complained about the pain, Ms. [redacted] suggested that she could give me a prescription for mouthwash (as it would be stronger than over-the-counter mouthwash) but that she would have to conduct a formal visit. I asked how much a visit would cost and she asked for my insurance card. After doing something on the computer, Ms. [redacted] returned with my insurance card and said I would only have to pay a $30 co-pay. I was comfortable with that amount as that is the cost at my urgent care and paid it. The visit last five minutes at most, as all she did was take my vitals and record her previous observations of my mouth. I left with my prescription. I was shocked to receive a bill from minuteclinic for $49. The bill detailed that I was charged $79 for a New Patient Medium Visit and I was credited for the $30 payment I made during my visit. After speaking to several CVS minuteclinic reps, I received a phone call from the regional manager stating that: (1) My insurance company refused to pay for the charge and therefore they are obligated, by agreement with the insurance co., to charge me and (2) even if the nurse made a mistake in explaining the charges to me, the minuteclinic fees are posted on the wall and on a document I signed. I tried to explain that I was verbally mislead by Ms. [redacted] and that I wouldnt pay $79 simply to get a prescription for mouthwash (also, that the $30 is proof of what she told me because I had no other reason to randomly pay $30 that day). I kindly asked the rep to waive this administrative fee due to the misunderstanding but she was rude. The rep continuously told me it didnt matter that Ms. [redacted] was wrong and that I signed a paper. The minuteclinic nurse verbally told me a $30 fee and I was wrongly charged more. This is an administrative fee! If they had any customer service I wouldnt even have to file this complaint.Desired Settlement: I want a refund for the $49 additional charge I was not informed about on the date of my visit.

Business

Response:

Thank you for bringing this to our attention.

One of our MinuteClinic representatives has contacted [redacted] on May 28th, 2013 to discuss her concern around this billing matter.

If she has any future concerns, she may contact MinuteClinic customer service at ###-###-####.

Review: I don't know about this bill !!!!

I tried calling there and no one ever answered the phone

See attached copyDesired Settlement: Call me

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives will be contacting Mr [redacted] in order to discuss his concerns. In the meantime, if Mr [redacted] has any concerns, he may contact MinuteClinic customer service at [redacted].

Review: I've received several bills from MinuteClinic- with a po box address from RI, from a po box in ME, and I went to the clinic in Albuquerque. My daughter and I both received the flu vaccine, and I was told that my insurance covered it all- no bill. So months later, I get bills for both my daughter and I, for the vaccine, but also, for a patient transfer charge (as per your insurance, it says)- totaling $73.98. I tried calling the number directly, and was put on hold for over 1/2 an hour before I hung up. Have tried calling several times since then- same thing. Called my insurance directly, and they told me that MinuteClinic NEVER FILED A CLAIM, so how could they list a price based on "per your insurance". Also, while my daughter has a regular doctor, I do not, so HOW COULD I BE A PATIENT TRANSFER??? We went to Walgreens for a tetanus shot after, and no charge, no bill. Hmm...My insurance company tried calling MinuteClinic while I was on the phone with them, to no avail also. The insurance company were the ones who told me to file a complaint with the Revdex.com. Said this all sounds shady, and after reading several reviews, it seems the case.Desired Settlement: I would like this charge gone. There's a reason I pay a hefty insurance fee every paycheck, and this is ridiculous. I would also love to know how a company can send a bill stating "as per your insurance", when they obviously have not had any contact with said insurance company.

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives will be contacting Ms Topping in order to discuss her concerns. In the meantime, if Sharlene has any concerns, she may contact MinuteClinic customer service at ###-###-####, Option 2.

Review: On June 30, 2012, I was treated at the CVS Minute Clinic located at 1825 E Warm Springs Rd, Las Vegas, Nevada. Physician's Assistant [redacted] examined me and diagnosed me with an acute upper respiratory infection. I was prescribed medication to alleviate the symptoms and charged $89.00 for the visit. Throughout the visit, Mr. [redacted] stressed CVS Minute Clinic's 48-hour free follow-up policy. Mr. [redacted] told me if the condition worsened within 48 hours of my visit, I could return free of charge for a follow-up visit.

The following morning the symptoms worsened, with congestion in my sinuses which began draining through my tear ducts. Since Mr. [redacted] advised me that I could return within 48-hours free of charge, I visited the CVS Minute Clinic that day. Mr. [redacted] performed a more brief, basic exam than he had the day before and at the conclusion diagnosed me with conjunctivitis and prescribed eye drops.

When Mr. [redacted] was entering my information into the computer, he stated on several occasions that he had made a mistake and accidentally entered me as a new patient and ultimately charged me $79.00. Had I not relied on Mr. [redacted] comments about a free follow-up visit within 48 hours if my symptoms worsened, I would not have returned to the CVS Minute Clinic.

I was left with no choice but to pay the $79.00, but subsequently telephoned CVS Minute Clinic's toll free customer service line requesting a refund, but was denied for the stated reason that the diagnosis of upper respiratory infection and conjunctivitis are different symptoms with different diagnoses. Setting aside for a moment that Mr. [redacted] had never disclosed any restrictions on what qualified for a free follow-up visit, according to the [redacted] Clinic, "both viral and bacterial conjunctivitis can be associated with colds or with symptoms of a respiratory infection, such as a sore throat." Thus I disagree with the stated conclusion of the CVS Minute Clinic that this was a new set of symptoms with a different diagnosis.

I was told numerous times by Mr. [redacted] that a follow-up examination within 48-hours would be free of charge. Any contention to the contrary should have been disclosed in advance. The representations made by Minute Clinic personnel appear to be false, and consequently I should not have been charged the additional $79.00 fee. Accordingly, I request a refund in the amount of $79.00 that I was charged for the follow-up visit.Desired Settlement: Refund in the amount of $79.00.

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives has previously contacted Mr. [redacted] in regards to his concern. We will forward this concern out again to be further reviewed. Mr. [redacted] may contact MinuteClinic customer service at 866-389-2727 if he has any additional concerns. Thank you

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

Contrary to their message, the business has not contacted me since I filed the complaint, and they have not done anything to resolve my complaint.

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives will be contacting [redacted] to resolve his concerns. If [redacted] has any future concerns,he may contact MinuteClinic customer service at 866-389-2727 option *

Thank You

I brought my daughter to this location as a returning patient for strep throat. AFTER the visit was over, I was informed that she would have to pay the "new patient" fee instead of returning patient. They have record of her prior visit but supposedly have an arbitrary date of 3 years in their protocol that says they can again charge as a "new patient". I desired for the minuteclinic to at least talk to me about this but even after multiple attempts to contact them (writing and phone calls), they never contacted me back.

I would NOT recommend going to MinuteClinic. Just stick with your usual clinic/office visit. They really don't save you any money or time.

Review: received cvs minuteclinic bill .tried two days ,and, a total of three hours to speak to so**one about my bill.constantly put on hold .called cvs ., they said they do not handle billing.treated in [redacted],make checks out to [redacted] ,**..,and when I call account questions no. [redacted] opt 2 there in [redacted].they put you on hold for ever.so**thing not right here!just trying to pay my bill ,not have my credit ruined.but if you can not talk to anybody..sounds like a scare tactic to **.I am 61 , but what would, say .. a 81 or 91 year old person do.. that's my reason for this complaint , to let you and all others aware of this problem . hopefully you will look into it .thank you.Desired Settlement: serious inquiry into this problem .inform me of the results.

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives will be contacting Mr [redacted], in order to discuss his concerns. In the meantime, if [redacted] has any concerns, he may contact MinuteClinic customer service at [redacted], Option *.

Review: I'm 82 and working for Home Instead Senior Care for 8 years. Have to have TB test each year.

In the past I went to [redacted] in [redacted] and TB Clinic [redacted] Ariz both charging $15 to have test and read.

Moved to [redacted] and called office to see where I might get test done Suggested CVS. Went on 7-14-2014 was charged $28, thought that was high and told [redacted] so. Figured beings how a clinic would be more. Gave check for $28 went back on 7-16 for a reading. [redacted] told me that was $28. I could not believe it $56.

I called [redacted] to complain and they said would take a few weeks Explained that I hadn't been told their would be an additional charge of $28 to read on the 16th. If I had known on the 14 I would have driven back to TB clinic and had it redone for $15 total.

I called Aug 28 as hadn't heard anything. They said I was denied a refund.

I've never filed with the Revdex.com before But I am now. [redacted] (see hard copy online and invoices)Desired Settlement: None requested

Business

Response:

"Thank you for bringing this to our attention.

One of our MinuteClinic representatives has contacted this customer to review the situation.

If they have any future concerns, they may contact MinuteClinic customer service at [redacted] option #5

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below.

[If you are rejecting the business's response please enter your rejection comments here.] I do feel I am entitled to the refund for the second charge of 28.00 to read the results.

Business

Response:

"Thank you for bringing this to our attention.

One of our MinuteClinic representatives will be contacting Shirley Burke in order to discuss their concerns.

In the meantime, if Shirley Burke has any concerns, they may contact MinuteClinic customer service at [redacted] option #5.

Review: I contacted Minute Clinic after getting other prices for a TB test for employment. I made the choice to use them based on location and cost given to me by three different people. Two days later when I went to have the test read and documented, I was asked to pay an additional $28. At no time previously was this mentioned by the customer service representative I spoke with on the phone, nor by the two professionals I dealt with at the clinic at teh time of the first visit and test..Desired Settlement: I would like a refund for the second $28 I had to pay to receive the test results. Once the TB test was administered, time was of the essence and I couldn't just leave and start the process over again. There is no reason why I wasn't told of the duplicate expense at the time of initial contact, especially as I did ask multiple times.

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives will be contacting Ms. [redacted] in order to discuss her concerns. In the meantime, if Ms [redacted] has any concerns, she may contact MinuteClinic customer service at ###-###-####.

Review: On my way home from work I wanted to stop by the minute clinic so I checked the hours of operation said they closed at 7:30 PM and I arrived approximately 6:30pm. They had a sign over the check in machine that said due to the high volume of clients (only 2 waiting, I asked.) they would not accept any. Im not feeling well and I was depending upon them to follow though with their commitment to the client. Otherwise you might want to update your site to say "we close when we feel like it". To think I was referred there by 2 of my friends. Also the cvs site wont let you send them an email, says to enter the capture code into the box that isn't there. I tested this with Chrome, IE, and FireFox. When I tried to call it was to late. Seems all my efforts have failed so we will see if this does the trick.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Make changes to your website to say your hours are subject to change whenever you feel like it.

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives will be contacting [redacted] in order to discuss his concerns. In the meantime, if he has any additional concerns, he may contact MinuteClinic customer service at [redacted].

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.

The business has very poor communication from a management standpoint. They left me a message last week and 1 today, with no call back number or a point of contact for the business. Each message simple says, we will try to reach you again next week. At this point I don't need to be contacted it seems this is a never ending cycle. Bottom line you need a better way of letting clients know that you must arrive 2 hours before close of business to be seen. I called 1 hour before and was told they were open and checked online. Yet after driving 15min to the location they posted a sign saying they would not accept any more clients, and that was 1.5 hours before they closed. You need a way to let people know so they don't waste their time and gas, on top of that being sick doesn't help the level of frustration. Regards,

Review: I visited the MinuteClinic portion of this location on February 4, 2014 with a sore throat. I did not have my insurance card with me so I agreed to pay the full amount of my visit of $146.00. After my visit, I submitted the claim to my insurance company. I waited 3 weeks without receiving a refund of $111.00, but I did receive paperwork from my insurance company stating they paid CVS for the claim. So I called CVS and was told the money had not been received yet and to wait 2 more weeks. I waited and called again. This time I was told my insurance company has my money and talk to them. So I called the insurance company and was told the payment had gone to CVS via an electronic check and had been delivered to them on 02/24/14 and was cleared on 02/25/14. So I called CVS back and was told they see the credit mistake and they were submitting it to be corrected. I was told then it would take another 2 weeks before they are able to issue me a check. So I wait another 3 weeks and no check! I call again and was told the process can take up to 4 weeks. I asked them why it takes so long since they have had my money for now over a month. They said it was their process and I had to wait. I called again at the end of April after still not receiving a check or a phone call with the status. At this time, I was told there had been a credit issued to my account and the check had been cut so to wait a few days and I would have the check. I waited a week and no check!!! I called again and was told the check had not been cut yet because my insurance benefits had just been posted to my account on 04/26/14, but they are willing to expedite my check to me and have it issued on 05/16/14. So here we are today, I still have no check!!! I called this morning and was told the check is going to be cut today and I will have the check sometime next week. At this point, I am very angry and feel I should receive more than the $111.00 refund.Desired Settlement: At this point, I want the money owed to me with interest. They have now had this money for 4 months! I would also like an apology and would like them to change the way they handle refunds! If I had to make payments to this company, they would have charged me $25.00 for each late payment incident. So I believe a refund of $111.00 plus $100.00 in late fees would be acceptable.

Business

Response:

Thank you for bringing this to our attention.

One of our MinuteClinic representatives has contacted [redacted] and resolved her concerns.

If she has any future concerns, she may contact MinuteClinic customer service at ###-###-####.

Consumer

Response:

I did finally receive a refund check of $111.00, but I was never contacted about my concerns. So while I did receive a resolution to my complaint, they are lying about contacting me.

Business

Response:

One of our MinuteClinic representatives will be contacting [redacted] in order to discuss her concerns.

Review: I went to their clinic on 12/31/14 for a cough. This is the 2nd time in a week I had been in for a cough and the first time was to a minute clinic location in TX. In TX they perscribed an antibiotic, cough medicin and an inhaler. My cough had not gotten better and I thought it had turned in to a bacterial infection which is why I went in on the 31st. During the visit the doc asked me about the cough medicine and the inhaler to see if they were working. I said wasn't sure how much they were helping....because I didn't have anything to base that assement on. She would not give me antibiotics for the cough which is fine. However I forgot to see if she would reissue the inhaler perscription.

Now for the last 2 days I've had a huge run around trying to get back in touch with that same doc to see if not reissuing the inhaler perscription was just an oversight. Finally after 2 days I got her superviser to call me back. She said that because the previous prescription had not run out for the inhaler she could not represcribe. ITS JUST AN INHALER. I don't want to spend an other $80 or a $100 to go see them again. She said I could not see them again anyway because I needed to go get a chest exray.....however the symptions that desrcribe pnemonia are a high fever....which I don't have. I'm not going to go pay $300+ to a real doc for an exray if I don't need to.

Hey....and in reading the cure for pnemonia. guess what. Antibiotics are often the remidy. I have been given antibiotics for this same type of cough before with the same symptoms.

If CVS is really geared towards being a cheap and efficient health care solution they are not that. It is not efficient and because I've now had to make 2 visits and will probably need to make a 3rd I have spent way more money that I would have I had just gone to a real doctor. CVS is a waste of time and money.Desired Settlement: I want a refund for the last visit. She did nothing for me. She made it clear up front she would probably not be able to issue antibiotics for the cough which I understood. However she should have made sure I had plenty of the other prescriptions to hold out for at least an other week.

And I never would have made a fuss if the communication in the company was better. Any normal, primary care doc would have been able to get on the phone with me and discuss this issue and fix it. I've been to other clinics for uninsured patients before and they have had no trouble discussing this stuff with me by phone. These clinics by the way are far cheaper than minute clinic....AND I can make an appointment.

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives will be contacting Mr [redacted] in order to discuss his concerns. In the meantime, if Mr [redacted] has any concerns, he may contact MinuteClinic customer service at [redacted], Option 5.

Review: Minute Clinic Diagnostic of Indiana 11/26/14 [redacted]Sirs,I am writing concerning this bill (copy enclosed) that I received after visiting the CVS in [redacted] Indiana. I had a cold and was stopping in for some sinus medication and saw your minute Clinic there.l signed up at the computer there and entered in my insurance information since I have Medical Mutual insurance through my work. When I saw the Dr. I asked her if Your Facility was in my network" and she checked and said that it was... I paid my 1500 co pay at that time and thought I was done. Then | received this bill in the mail and after checking with my insurance I find that you are NOT in my network as I was told.Not only did I enter my info on your computer at the start, I also CONFIRMED with the practitioner when I was inside that you were in my network. Also, she only asked for a 1500 co pay which would be what was required if you were in my network. I do not believe it is fair to pay this bill because if you were in my network there would not be a bill. Also, I would have gotten this information to you A LOT faster if there was any way to Email you! I had looked everywhere on the Minute Clinic site and the CVS site for any place to contact you by email. I found nothing.| am not sure how much more | could have done to CONFIRM that you would take my insurance while standing in the CVS at that time. All your representative would have had to say was NO and I would have not bothered her. When I got the prescription from CVS IT was coveredWhy is the Clinic that isIN THE CVS not in the same network?AwaitingJon MarschandCC. Revdex.com [redacted], [redacted], IN [redacted]Desired Settlement: see Attached document

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives will be contacting Mr [redacted] in order to discuss his concerns. In the meantime, if Mr [redacted] has any concerns, he may contact MinuteClinic customer service at [redacted] Option 2.

Review: Incorrect billing of vaccination services. Longer than 30 minute wait time to speak to a representative regarding billing despite multiple attempts on different weekdays and hours.Desired Settlement: $49.71

Business

Response:

Thank you for bringing this to our attention

One of our MinuteClinic representatives will be contacting the customer in order to discuss their concerns.

In the meantime, if the customer has any concerns, they may contact MinuteClinic customer service at ###-###-####, option #4

Review: CVS Minute Clinic is charging almost $100 without insurance. I go in mid Decemeber because I have infection sinus etc. They put me on antibiotics. I take them and go through Holidays and it does not help. First part of year comes and I have work and stuff, and going in sick. I finally get around to calling up and revisiting the Minute Clinic about antibiotic never working, and they want me to pay another almost $100 to see the Nurse! A month later I have to pay another Dr. Visit when I am still blowing out mucus in the mornings and never fully recovered? This is outrageous and people should read this before spending money to wait and see these people. Not worth it if you do not have insurance. Sign up for Healthcare.gov and get low policy and get a regular Doctor and get yourself better. Life is short and do not live with health problems like I have because you can't afford it. This is America.Desired Settlement: Replacement

I would like my second visit refunded to me that I am going to have to pay for.

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives will be contacting Mr. [redacted] in order to discuss his concerns. In the meantime, if he has any additional concerns, he may contact MinuteClinic customer service at [redacted]).

Review: I received an invoice at my old address (where I have not lived for 2 years - [redacted], [redacted], GA [redacted]) that was forwarded to my new address. It is for a minute clinic visit in a city I have not been and I did not visit this clinic. I have called NUMEROUS times to the only # CVS provides - ###-###-####.

Each time I sit on hold up to 20 minutes without anyone ever answering. I can see no other way to reach this company to dispute this statement #[redacted] and says patient account #[redacted].Desired Settlement: I need someone to please correct this and invoice the correct party which is not me. I also need to ensure my credit has not been affected.

This is horrible customer service that I LITERALLY have no way to contact this company.

Business

Response:

Thank you for bringing this to our attention. One of our MinuteClinic representatives will be contacting Ms[redacted] in order to discuss her concerns. In the meantime, if [redacted] has any concerns, she may contact MinuteClinic customer service at ###-###-####, Option 2 for Billing.