Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They only responded yesterday and asked me to put my writing in request which had already been done but I did it again They responded this morning-I'm using a label she sent for a "repair" but need a refund so hope this doesn't make another issue I would like to keep this open until I received their credit Thanks so much for your help In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Responding to the customers email.Today, one of our managers made an irregular effort to contact the customer over the phone.Since all of our previous attempts failed, we deemed necessary to call the customer repeatedly until we have reached a successful contactWe are grating the customers desired settlement and both orders where refundedThe Root cause for this problem was corrected and will not happen again in the futureWe are also compensating the customer for this experience with a 70% off coupon code that can be used for any item on our websiteThis will be sent via email
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
We confirm that this customer placed an orderWe indeed charged the customer for shipping costThe that the customer is disputing where never postedFor some reason the credit card was authorized for the full price of the itemThis issue occurred on the and we had it globally resolved on the ***An authorization is not a charge, an authorization is a hold issued by the card holder and maintained by the bank or CC Company.We advise the customer to please verify since this issue was already resolvedIf by any chance the funds are still being held by CC company or bank we recommend to the customer to file a charge-back and we will proceed to recommend the release immediatelyIt is not our intention withhold funds that are not intended to be charged However the charge back can only be issued by the card holder (meaning the customer)However , this last step may not be required since this issue was resolved already
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved I have not received any correspondence from Monogranhub.com I have sent separate emails , at different times and days ,and received nothing in return I am still missing the 3rd piece of jewelry , and am waiting for someone to contact me I have called several times , at various times of the day , and get a computer generated response , at the end asking me to leave a message And there is no room in the mail box The only response I have received at all is from the Revdex.com I do not except , and have every intention of disputing the charge when it comes in the mail In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The cut of day for Christmas deliveries for that particular deal site was December ***We specified this information in our website including the headline of every email interactionIf an order is placed passed the cutoff date it doesn’t go into production until after ChristmasAll items take 2- weeks of production after it begins This customer complaint to the deal site and demanded a refund for a coupon that she already used with an order, thus reversing payment for the itemsOur order management team cancelled the orders since the customer was refundedUnfortunately we could not stop the orders in time and all items were shipped to the customer(We have tracking information that can support this statement) We will not proceed with the customer’s desired settlement, unless all merchandise is returned
This customer is being assistedWe received his response regarding the incorrect item yesterdayPlease allow for the representative to reply to your emailThis issue must and will be resolved through our customer service channelsGive the representative a chance to respond The customers email arrived yesterday at 12:00PM.The customer will receive a reply today
In response to the customer’s complaint, regarding the delivery of her item: This is the main reason why companies have customer service departments, to handle situations like this oneOut of more than 50,orders delivered for mother’s day, it is expected to have small amount that are bound to failFor this we take full responsibility and at the same time express our apologies to the customerFor this reason we consider that the customer’s request for desired settlement is understandable and valid, we will ship the customer’s item and at the same time we will grant a full refund for the amounts paid for the coupon.The quality of a company is measured by their level of customer service that is presented whenever situations like these occurWe care for our customers and we will make every effort to ensure that they are satisfied.One of our agents will be getting in touch with the customer through our regular support channel and request all pertinent information regarding refund methods.We will take the customer’s feedback and apply it to good use
In response to the customers complaint.An order was placed on February the [redacted] for a total of 108.00.The order had the same letters ordered twice We needed to confirm if this was what the customer really wanted The order was placed on hold until further verificationWe apologize over the fact that the event for which this purchase was made has passed, but the items are now built and ready to shipGiven the fact that this issue has been filed through the payment center as well we have decided to grant the customer’s request and provide a refund thus concluding our business according to the customer’s desired settlement
These items shipped on the [redacted] of JanuaryWe called the customer and explained everythingPlease allow more time for the courier to reach her location
This customer is already being assisted by one of our customer service representativeThe customer notified us of this issue on Friday, February the [redacted] at 11:PM easternOur regular business hours are Monday through Friday 8:00am to 5:00pm EasternThe Revdex.com Forum is created for customers to voice their complaints when they are not being assistedWe already have a member of our staff looking into this situation and assisting the customerIf we indeed sent an item that does not belong, we will rectify immediately We advise the customer to please respond to our emails
So it appears that this business is run out of their home I ordered a necklace with a charm that had some engraving When I ordered it the groupon did not go on the account I immediately tried to contact themIt's been more then a week and I have emailed them several, several times with no respons I located them in the Revdex.com and located a number for them Called several, sveral times and agin no response!!!!!! They have no contact number in the website They even have a Facebook page they don't respond to art all either I contacted groupon and they are also unable to get a hold of them I have already contacted by credit card company Just be ware!!!!
In response to the customers complaint This customer is not in business with usPlease contact the deal site that sold you the promo code and request for a refundThey will proceed and re-inverse you The item that the customer is trying to order is available and it is working perfectly fine.The customer may be experiencing technical support related issues on her web browser.Please contact the deal site that you used to buy that code and have them refund you
In regards to the complaint filed by [redacted] :According to the customers statement of the problem , there has been no response to her emails and voicemailsWe have solid evidence that can sustain replies’ that were sent to the customer, in an attempt to communicate a particular issue with her orderThe customer provided only the number ''9'' as her shipping address and her billing addressTherefore monogramhub.com was no able to bill this customer’s credit cardThis issue, plus the increase in our response time caused by the holiday Rush , has created a sequence of events that ultimately has left the customer to believe that we have ignored her issue and missed the customer special day.We apologize for this situation and we hope that the customers allow us to rectify this issue in her behalfToday we have emailed and we have also contacted this customer over the phone to finalize the payment (We couldn’t reach her so we left a message)We have built the items that she has requested according to her specifications and we have shipped them to our distribution center in NYAll we need to do , is finalize the payment for the additional items and we will release the shipping hold and send out the items to the customer.In addition to this , we will provide the customer with an unique coupon code that will take 70% off any non-sale item on our website
Monogramhub.com is Responding to this complaintThe customer has made attempts to purchase at our siteOne on the ***, then another attempt on April ***In both occasions our billing systems have rejected the customer’s credit cardThe transaction was red flagged due to invalid billing informationWhen this happens a defense mechanism is activated and the transaction goes on hold by the CC Company or bankThese steps are taken to prevent Fraud or unauthorized useAfter a short period of time the authorization expires and the hold is removedThe customer emailed our customer service department and proceeded to inform her about thisNormally we inform customers about these situations in a proactive manner, however in this particular case the customer emailed us before we had chance to notifyThe customers’ demands are misguided, she should be contacting her CC company or bank and demand for the funds backThe authorization was issued in our behalf; however [redacted] has not issued any charges against the customer’s credit cardDespite this entire series of unfortunate events, we are still willing to produce the customer’s itemWe have multiple payment lanes available: If the customer has a PayPal account we can send her an invoiceWe can send the customer a link where she can attempt the payments againWe can also call her and take her payments over the phone
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I HAVE COPIES OF MY EMAILS TO THE COMPANY AND I ALSO CONTACTED THEM DIRECTLY THROUGH THEIR WEBSITEI NEVER RECEIVED THE ITEM I ORDEREDthere IS NO PROOF IT WAS DELIVERED TO MY ADDRESS HERE IS ONE COPY OF AN EAMIL I SENT Dec [redacted] at [redacted] I placed an order on Nov [redacted] (when $was taken out of my acct) and I never received my order for an initial monogram necklace(ASE) Please look into thisthanks [redacted] ***THIS COMPANY HAS NO PHONE NUMBER TO CONTACT, ONLY A LINK ON THEIR WEBSITE TO CONTACT THEMI USED AN EMAIL THEY HAD SENT ME And sent the email listed above to that addressI only want my order In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
I ordered monogram necklace for my daughter in law and I was very happy The order was filled with ease
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They only responded yesterday and asked me to put my writing in request which had already been done but I did it again They responded this morning-I'm using a label she sent for a "repair" but need a refund so hope this doesn't make another issue I would like to keep this open until I received their credit Thanks so much for your help In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Responding to the customers email.Today, one of our managers made an irregular effort to contact the customer over the phone.Since all of our previous attempts failed, we deemed necessary to call the customer repeatedly until we have reached a successful contactWe are grating the customers desired settlement and both orders where refundedThe Root cause for this problem was corrected and will not happen again in the futureWe are also compensating the customer for this experience with a 70% off coupon code that can be used for any item on our websiteThis will be sent via email
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
We confirm that this customer placed an orderWe indeed charged the customer for shipping costThe that the customer is disputing where never postedFor some reason the credit card was authorized for the full price of the itemThis issue occurred on the and we had it globally resolved on the ***An authorization is not a charge, an authorization is a hold issued by the card holder and maintained by the bank or CC Company.We advise the customer to please verify since this issue was already resolvedIf by any chance the funds are still being held by CC company or bank we recommend to the customer to file a charge-back and we will proceed to recommend the release immediatelyIt is not our intention withhold funds that are not intended to be charged However the charge back can only be issued by the card holder (meaning the customer)However , this last step may not be required since this issue was resolved already
We have contacted this customer over the phone and reached out to an agreement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved I have not received any correspondence from Monogranhub.com I have sent separate emails , at different times and days ,and received nothing in return I am still missing the 3rd piece of jewelry , and am waiting for someone to contact me I have called several times , at various times of the day , and get a computer generated response , at the end asking me to leave a message And there is no room in the mail box The only response I have received at all is from the Revdex.com I do not except , and have every intention of disputing the charge when it comes in the mail In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We have contacted the customer over the phone and reached and agreement
The cut of day for Christmas deliveries for that particular deal site was December ***We specified this information in our website including the headline of every email interactionIf an order is placed passed the cutoff date it doesn’t go into production until after ChristmasAll items take 2- weeks of production after it begins This customer complaint to the deal site and demanded a refund for a coupon that she already used with an order, thus reversing payment for the itemsOur order management team cancelled the orders since the customer was refundedUnfortunately we could not stop the orders in time and all items were shipped to the customer(We have tracking information that can support this statement) We will not proceed with the customer’s desired settlement, unless all merchandise is returned
This customer is being assistedWe received his response regarding the incorrect item yesterdayPlease allow for the representative to reply to your emailThis issue must and will be resolved through our customer service channelsGive the representative a chance to respond The customers email arrived yesterday at 12:00PM.The customer will receive a reply today
In response to the customer’s complaint, regarding the delivery of her item: This is the main reason why companies have customer service departments, to handle situations like this oneOut of more than 50,orders delivered for mother’s day, it is expected to have small amount that are bound to failFor this we take full responsibility and at the same time express our apologies to the customerFor this reason we consider that the customer’s request for desired settlement is understandable and valid, we will ship the customer’s item and at the same time we will grant a full refund for the amounts paid for the coupon.The quality of a company is measured by their level of customer service that is presented whenever situations like these occurWe care for our customers and we will make every effort to ensure that they are satisfied.One of our agents will be getting in touch with the customer through our regular support channel and request all pertinent information regarding refund methods.We will take the customer’s feedback and apply it to good use
In response to the customers complaint.An order was placed on February the [redacted] for a total of 108.00.The order had the same letters ordered twice We needed to confirm if this was what the customer really wanted The order was placed on hold until further verificationWe apologize over the fact that the event for which this purchase was made has passed, but the items are now built and ready to shipGiven the fact that this issue has been filed through the payment center as well we have decided to grant the customer’s request and provide a refund thus concluding our business according to the customer’s desired settlement
These items shipped on the [redacted] of JanuaryWe called the customer and explained everythingPlease allow more time for the courier to reach her location
This customer is already being assisted by one of our customer service representativeThe customer notified us of this issue on Friday, February the [redacted] at 11:PM easternOur regular business hours are Monday through Friday 8:00am to 5:00pm EasternThe Revdex.com Forum is created for customers to voice their complaints when they are not being assistedWe already have a member of our staff looking into this situation and assisting the customerIf we indeed sent an item that does not belong, we will rectify immediately We advise the customer to please respond to our emails
So it appears that this business is run out of their home I ordered a necklace with a charm that had some engraving When I ordered it the groupon did not go on the account I immediately tried to contact themIt's been more then a week and I have emailed them several, several times with no respons I located them in the Revdex.com and located a number for them Called several, sveral times and agin no response!!!!!! They have no contact number in the website They even have a Facebook page they don't respond to art all either I contacted groupon and they are also unable to get a hold of them I have already contacted by credit card company Just be ware!!!!
In response to the customers complaint This customer is not in business with usPlease contact the deal site that sold you the promo code and request for a refundThey will proceed and re-inverse you The item that the customer is trying to order is available and it is working perfectly fine.The customer may be experiencing technical support related issues on her web browser.Please contact the deal site that you used to buy that code and have them refund you
In regards to the complaint filed by [redacted] :According to the customers statement of the problem , there has been no response to her emails and voicemailsWe have solid evidence that can sustain replies’ that were sent to the customer, in an attempt to communicate a particular issue with her orderThe customer provided only the number ''9'' as her shipping address and her billing addressTherefore monogramhub.com was no able to bill this customer’s credit cardThis issue, plus the increase in our response time caused by the holiday Rush , has created a sequence of events that ultimately has left the customer to believe that we have ignored her issue and missed the customer special day.We apologize for this situation and we hope that the customers allow us to rectify this issue in her behalfToday we have emailed and we have also contacted this customer over the phone to finalize the payment (We couldn’t reach her so we left a message)We have built the items that she has requested according to her specifications and we have shipped them to our distribution center in NYAll we need to do , is finalize the payment for the additional items and we will release the shipping hold and send out the items to the customer.In addition to this , we will provide the customer with an unique coupon code that will take 70% off any non-sale item on our website
Monogramhub.com is Responding to this complaintThe customer has made attempts to purchase at our siteOne on the ***, then another attempt on April ***In both occasions our billing systems have rejected the customer’s credit cardThe transaction was red flagged due to invalid billing informationWhen this happens a defense mechanism is activated and the transaction goes on hold by the CC Company or bankThese steps are taken to prevent Fraud or unauthorized useAfter a short period of time the authorization expires and the hold is removedThe customer emailed our customer service department and proceeded to inform her about thisNormally we inform customers about these situations in a proactive manner, however in this particular case the customer emailed us before we had chance to notifyThe customers’ demands are misguided, she should be contacting her CC company or bank and demand for the funds backThe authorization was issued in our behalf; however [redacted] has not issued any charges against the customer’s credit cardDespite this entire series of unfortunate events, we are still willing to produce the customer’s itemWe have multiple payment lanes available: If the customer has a PayPal account we can send her an invoiceWe can send the customer a link where she can attempt the payments againWe can also call her and take her payments over the phone
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I HAVE COPIES OF MY EMAILS TO THE COMPANY AND I ALSO CONTACTED THEM DIRECTLY THROUGH THEIR WEBSITEI NEVER RECEIVED THE ITEM I ORDEREDthere IS NO PROOF IT WAS DELIVERED TO MY ADDRESS HERE IS ONE COPY OF AN EAMIL I SENT Dec [redacted] at [redacted] I placed an order on Nov [redacted] (when $was taken out of my acct) and I never received my order for an initial monogram necklace(ASE) Please look into thisthanks [redacted] ***THIS COMPANY HAS NO PHONE NUMBER TO CONTACT, ONLY A LINK ON THEIR WEBSITE TO CONTACT THEMI USED AN EMAIL THEY HAD SENT ME And sent the email listed above to that addressI only want my order In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]