I have never had such a shady experience with a business in my lifeIt's been days since my order was placedI was told via email my order was shipped days ago yet there is no tracking numberNo phone number to callThey disabled comments on their [redacted] pageBut they still are advertising all over the Internet, collecting more money from unsuspecting victims
In response to t his customers complaint , on behalf of [redacted] we would like to apologize to this customer for not responding to her email on timeWe did experience a strong holiday rush , combined with technical difficulties with our most effective response lane (Email systems).We would like to guarantee to this customer that we will make it right by her and her daughter’s memory.Through this communication we will make official the following assurances to this customer:1-We will email you and call you today to re establish a connection outside this public channelThis will be done in order for the proper customer care to be established.2- Your communications will be placed ahead of our Q and your responses will be promptly responded.3- We will request from you a picture of your daughter , this picture will be laser engraved in a steel locket then it will receive a special polish treatment that will make it last for an extremely long period of time at no cost to you.4- We will also remake the item you requested and it will go according to the standards that you initially expected from us
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I understood the terms and agreed to pay for separate shipping however that was advertising because I did not receive separate shipments that I had to pay for Had I received separate shipments this would be moot; but they took my money for shipments (shipping for parcels) and only sent one shipping So essentially I paid for separate shipments and only received shipment Their duty was to send each shipment separately and they did not This is a violation of the Laundry Lists: representing that work or services have been performed when the work or services were not performed Here the service of separate shipments that I paid in full for were not delivered as promised and paid Failure to disclose information concerning goods or services which was known at the time of the transaction if such failure to disclose such information was intended to induce the consumer into a transaction into which the consumer would not have entered had the information been disclosed: had I known that I was going to pay for separate shippings at $and only receive I would not have entered into this transaction These are violations of the DTPA (b).I reject their response and continue to demand a refund for the shipping charges for all other items; I paid for the items and that is not the dispute the dispute is the shipping I paid for each shipping for the items that were sent in one envelope In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
In response to the customer’s complaint.The order was placed on the ***; In the event that everything is done correctly it would normally take 2-weeks for the order to be completedThe customer’s order was placed incomplete; however the customer did provide the information that was missingAt that moment we where prioritizing the orders that where due for Valentine’s DayThe customer’s order was placed on a separate list for order that would be processed after the cut of day for this special dayAlthough the customer qualifies our factual reasons as excuses, This won’t change the fact that we are delayed in this delivery, it is our prerogative to choose whether we inform our customers of what’s happening with their item or notWe believe that it is good customer service to involve the client in the entire processOur interest remains in satisfying our customer, there is no need to pay for shipping, we will re route the customers items to the address specifiedWe will issue the item and it will be shipping out tomorrow.As an additional compensation we will be providing a free upgrade for the customer on this itemWe will change the Standard link Chain for our heavier longer lasting Rollo chain.Item will ship out tomorrow
The customers order shipped out on the [redacted] of JanuaryThe order should bet at the customers address by now and if not I shall be there soonWe would like to apologize to this customer for this terrible inconvenience; we are willing to compensate for this very terrible set backDuring the holiday season we had to stop sending notifications for failed payments due to the large amounts of emails related to special orders and Christmas deliveriesAs compensation, we would like to offer this customer with a unique percent of coupon code that can be used any non sale item from our siteIf the customer is interested simply reply to our last email interaction and we will provide this unique code ASAP
In response to the customer issue regarding the extra charge:We have located the order that the customer placedWe noticed that the customer indeed ordered items from which is the desired amount to purchaseThis issue occurred as a direct result of multiple items being added to the cartThis order was placed on December *** **We have succesfully credited the customers credit card [redacted] and removed all excess items.We advise all customers to please place close attention the order summary before proceeding to the checkout, this section will display a preview of the amounts of items that are going to be producedIn the future please allow at least 1-business days for the customer service department to get to your email and reply to you before filing a complaint with the Revdex.comWe will always ensure to satisfy your every need and eliminate all issues that may intervene with you MonogramHub experience
In response to the customers complaint.During the holiday season we published a message on our website, In which we specified that all orders placed after December the 6th will be processed after the holidaysThe customer’s order was placed on December the [redacted] , which means in this case that the items production started in December [redacted] We have built the customers item according to his specifications and unique personalization’sThe item will ship out today from our distribution centerAt that point we will send customer an email with the tracking number for that itemWhen the customer placed the order it was acknowledged that all sales are final and that we needed 2-weeks to produce the itemIf the order started production on December the *** that would mean that we are within the compromised time of production.Communications and our response times increased during the holiday rush , due to the large amounts of emails that we’ve receivedOur interest is that our customers remain happy.As a compensation for this issue we will provide the customer with an unique 70% off coupon that is valid for any item on our site
This is a terrible company no one answers the phone, you never receive your product and the email never gets a responseI will never spend money here again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter is at least in process Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When I emailed the company to tell them that my second order was also incorrect, I received this reply on Dec **....(after Christmas)*** [redacted] , Great morning! I hope you are doing great and getting better! I haveplaced the replacment order and we are rushing the item through thefactory Below you can find your replacment order informationHave a great day and better tomorrow! From: Monogram Hub [redacted] Sent: Monday, December **, 6:AM [redacted] *** [redacted] [redacted] Subject: Re: [#***] Order statusThankyou [redacted] ________________________________________________________________________________...⇄ still have not received the "rush" correctionI am not interested in discounts on other items I want what I ordered for ChristmasAnd it is now January **, I also feel I should be compensated for the order that was never received for Christmas! (at least a partial refund) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved However their statement that they were unable to reach me by telephone is only because they called at 9:am, left a message that they would call back in 5-minutes (no call back number provided) then instead the second call came at 9:06am At that point the business emailed me that they were unable to reach me after multiple attempts I responded that for future reference they should really improve their customer service I was told via email that they do not have the capability at this time for telephone customer service Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I will not be satisfied until I have actually received a refund from Monogram Hub I do not understand why Monogram Hub cannot make a credit back to my credit card that was originally billed The card is still active, and does not expire until Dec., Monogram Hub should contact me if they need further information regarding my credit card I do not have a [redacted] account, and do not intend to get one Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello, We have already issued a partial refund this customer today for the amount of $ The refund is for the out of the ringsWe will refund [redacted] the remaining balance once she ships us back the ring that she currently has in her possession I have attached a screen shot of the completed refund issued to [redacted] Please let me know how else I could help in this matter [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved However, this company will NEVER get my business again as it took them almost three months to ship my order Sincerely, [redacted]
We will maintain our statementThe customer’s credit card failedIt did not go throughDespite us repeating this information several times, the customer fails to understandThe customer needs to contact her bank to sort out this situation 0.5in;">· We will not ship the merchandise unless payment is completed· We will not refund any amounts, since there was never payment to begin with The authorization was generated at first, but it was later declined due to incorrect billing address(The address was wrong , the zip code was wrong as well.)
I have never had such a shady experience with a business in my lifeIt's been days since my order was placedI was told via email my order was shipped days ago yet there is no tracking numberNo phone number to callThey disabled comments on their [redacted] pageBut they still are advertising all over the Internet, collecting more money from unsuspecting victims
In response to t his customers complaint , on behalf of [redacted] we would like to apologize to this customer for not responding to her email on timeWe did experience a strong holiday rush , combined with technical difficulties with our most effective response lane (Email systems).We would like to guarantee to this customer that we will make it right by her and her daughter’s memory.Through this communication we will make official the following assurances to this customer:1-We will email you and call you today to re establish a connection outside this public channelThis will be done in order for the proper customer care to be established.2- Your communications will be placed ahead of our Q and your responses will be promptly responded.3- We will request from you a picture of your daughter , this picture will be laser engraved in a steel locket then it will receive a special polish treatment that will make it last for an extremely long period of time at no cost to you.4- We will also remake the item you requested and it will go according to the standards that you initially expected from us
We have reached out to the customer directly and managed to resolve the entire matter
We contacted the customer over the phone and re-assured her that her items will be shipped before Christmas
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I understood the terms and agreed to pay for separate shipping however that was advertising because I did not receive separate shipments that I had to pay for Had I received separate shipments this would be moot; but they took my money for shipments (shipping for parcels) and only sent one shipping So essentially I paid for separate shipments and only received shipment Their duty was to send each shipment separately and they did not This is a violation of the Laundry Lists: representing that work or services have been performed when the work or services were not performed Here the service of separate shipments that I paid in full for were not delivered as promised and paid Failure to disclose information concerning goods or services which was known at the time of the transaction if such failure to disclose such information was intended to induce the consumer into a transaction into which the consumer would not have entered had the information been disclosed: had I known that I was going to pay for separate shippings at $and only receive I would not have entered into this transaction These are violations of the DTPA (b).I reject their response and continue to demand a refund for the shipping charges for all other items; I paid for the items and that is not the dispute the dispute is the shipping I paid for each shipping for the items that were sent in one envelope In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
In response to the customer’s complaint.The order was placed on the ***; In the event that everything is done correctly it would normally take 2-weeks for the order to be completedThe customer’s order was placed incomplete; however the customer did provide the information that was missingAt that moment we where prioritizing the orders that where due for Valentine’s DayThe customer’s order was placed on a separate list for order that would be processed after the cut of day for this special dayAlthough the customer qualifies our factual reasons as excuses, This won’t change the fact that we are delayed in this delivery, it is our prerogative to choose whether we inform our customers of what’s happening with their item or notWe believe that it is good customer service to involve the client in the entire processOur interest remains in satisfying our customer, there is no need to pay for shipping, we will re route the customers items to the address specifiedWe will issue the item and it will be shipping out tomorrow.As an additional compensation we will be providing a free upgrade for the customer on this itemWe will change the Standard link Chain for our heavier longer lasting Rollo chain.Item will ship out tomorrow
The customers order shipped out on the [redacted] of JanuaryThe order should bet at the customers address by now and if not I shall be there soonWe would like to apologize to this customer for this terrible inconvenience; we are willing to compensate for this very terrible set backDuring the holiday season we had to stop sending notifications for failed payments due to the large amounts of emails related to special orders and Christmas deliveriesAs compensation, we would like to offer this customer with a unique percent of coupon code that can be used any non sale item from our siteIf the customer is interested simply reply to our last email interaction and we will provide this unique code ASAP
The worst customer service experience I've ever encountered!!
This was a miss understanding in communication.We called the customer and straighten the hole matter
In response to the customer issue regarding the extra charge:We have located the order that the customer placedWe noticed that the customer indeed ordered items from which is the desired amount to purchaseThis issue occurred as a direct result of multiple items being added to the cartThis order was placed on December *** **We have succesfully credited the customers credit card [redacted] and removed all excess items.We advise all customers to please place close attention the order summary before proceeding to the checkout, this section will display a preview of the amounts of items that are going to be producedIn the future please allow at least 1-business days for the customer service department to get to your email and reply to you before filing a complaint with the Revdex.comWe will always ensure to satisfy your every need and eliminate all issues that may intervene with you MonogramHub experience
In response to the customers complaint.During the holiday season we published a message on our website, In which we specified that all orders placed after December the 6th will be processed after the holidaysThe customer’s order was placed on December the [redacted] , which means in this case that the items production started in December [redacted] We have built the customers item according to his specifications and unique personalization’sThe item will ship out today from our distribution centerAt that point we will send customer an email with the tracking number for that itemWhen the customer placed the order it was acknowledged that all sales are final and that we needed 2-weeks to produce the itemIf the order started production on December the *** that would mean that we are within the compromised time of production.Communications and our response times increased during the holiday rush , due to the large amounts of emails that we’ve receivedOur interest is that our customers remain happy.As a compensation for this issue we will provide the customer with an unique 70% off coupon that is valid for any item on our site
Our apologies .The item is actually on its way outThere was a miss communication but everything is taken care of
This is a terrible company no one answers the phone, you never receive your product and the email never gets a responseI will never spend money here again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter is at least in process Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When I emailed the company to tell them that my second order was also incorrect, I received this reply on Dec **....(after Christmas)*** [redacted] , Great morning! I hope you are doing great and getting better! I haveplaced the replacment order and we are rushing the item through thefactory Below you can find your replacment order informationHave a great day and better tomorrow! From: Monogram Hub [redacted] Sent: Monday, December **, 6:AM [redacted] *** [redacted] [redacted] Subject: Re: [#***] Order statusThankyou [redacted] ________________________________________________________________________________...⇄ still have not received the "rush" correctionI am not interested in discounts on other items I want what I ordered for ChristmasAnd it is now January **, I also feel I should be compensated for the order that was never received for Christmas! (at least a partial refund) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved However their statement that they were unable to reach me by telephone is only because they called at 9:am, left a message that they would call back in 5-minutes (no call back number provided) then instead the second call came at 9:06am At that point the business emailed me that they were unable to reach me after multiple attempts I responded that for future reference they should really improve their customer service I was told via email that they do not have the capability at this time for telephone customer service Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I will not be satisfied until I have actually received a refund from Monogram Hub I do not understand why Monogram Hub cannot make a credit back to my credit card that was originally billed The card is still active, and does not expire until Dec., Monogram Hub should contact me if they need further information regarding my credit card I do not have a [redacted] account, and do not intend to get one Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello, We have already issued a partial refund this customer today for the amount of $ The refund is for the out of the ringsWe will refund [redacted] the remaining balance once she ships us back the ring that she currently has in her possession I have attached a screen shot of the completed refund issued to [redacted] Please let me know how else I could help in this matter [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved However, this company will NEVER get my business again as it took them almost three months to ship my order Sincerely, [redacted]
We will maintain our statementThe customer’s credit card failedIt did not go throughDespite us repeating this information several times, the customer fails to understandThe customer needs to contact her bank to sort out this situation 0.5in;">· We will not ship the merchandise unless payment is completed· We will not refund any amounts, since there was never payment to begin with The authorization was generated at first, but it was later declined due to incorrect billing address(The address was wrong , the zip code was wrong as well.)