I ordered necklaces with a [redacted] First, I had to create separate orders, one for each necklace Next, my credit card was charged immediately but I waited over two months and still nothing delivered The Order Status page said something like 'Sorry for the delay, we are working on your order now' The only customer service phone number shown on their website goes directly to voicemail and then suggests you send an email I sent an email and two days later got response stating 'there is a balance in my account The amount was authorized but we couldn't charge based on that authorization For some reason the billing address that you entered did not match with one the bank has for that reason we were unable to charge you're CC' That is not a typo on my part They actually typed 'you're CC' They charged my credit card already and it's been paid They never sent email stating there was an issue They asked me to make a payment manually over the phone (speaking with a supervisor) or they could send me a link to take care of itI didn't trust them so I asked for the link One week later and nothing yet I have a feeling I will never see the items I purchased
I would like to confirm that we have investigated the issue and determined that there was a mistake on our part in terms of the coupon that customer was givenThis coupon code only covers a 7/pendant size monogram and that is what is creating the dollar difference Since we failed to provide this information correctly and replied to the customer in delay , we have issued an expedited remake order in the customers behalf with the initials *** to be printed in pendant size free of charge.Also the customer may keep the one that we have sent initiallyOur goal truly is, to maintain customer satisfaction , and we will achieve this goal thanks to the feedback provided by our customers .In reference to this particular claim , we would also like to confirm that we have indeed been interacting with the customerThis reached an escalation point , and manager intervention took longer than the ETA that was given to the customer.The new order number was given to the customer via emailFor security purposes this number will no be displayed here.The new order was issued on 11-**-2014.regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: To address a few points made by MonogramHub:MonogramHub states, very clearly, "2-weeks shipping" on the confirmation e-mail I received after placing my order on November ***Given that I had not received my order on December ***, how does this align with their shipping policy claim? I will break it down more simply: - December [redacted] (when I was at least alerted that the package had been ATTEMPTED to be delivered) is a full days after November *** - December [redacted] is business days after November ***business days if you count ChristmasAgain, even using a business days argument, MonogramHub still failed to deliverThere has been no sufficient explanation for the deplorable customer service (or lack thereof) from MonogramHubA busy holiday season is something that every single business facesIf holiday shopping bogs down your business to the point where you can not deliver goods in a reasonable time frame or respond to inquiries from customers, perhaps you should rethink your businessAs I have stated repeatedly, this necklace was a gift for a loved oneMonogramHub certainly understands that almost every order placed in the month leading up to Christmas is intended to be given as a giftAfter all, the [redacted] promotion they ran directly coincided with this holiday shopping windowIt is my responsibility to ensure that MonogramHub uses a reliable shipping method? Is MonogramHub taking responsibility for the sheer failure to deliver on the very purpose I bought the gift? Throwing your hands in the air and saying "Hey, blame ***" paints a very concerning picture of how MonogramHub handles customer complaintsWhen MonogramHub claims that this item was shipped on December ***, it isn't clear to me what point is being proven hereAssuming this is true, it means that MonogramHub shipped the item a full days after the order leaving only two days to fit within their already robust shipping windowIn fact, as it appears the shipping label was created at 2:32PM on December ***, MonogramHub must have already known the item would not ship until the ***, leaving only day for the carrier to deliver the item (which we know it did not) to fit within the shipping window.While I appreciate your response, it is a shame that it took going through the Revdex.com to receive it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
This a response to the complaint filed by customer [redacted] The email that was sent was issued for all customers that had billing related discrepancies with their orderWe will now provide a brief timeline-The customer placed an order on 62016.-We were unable to charge the customer for this order.-We emailed the customer reporting this issue.-No response was received.-We continued to email periodically until we received answer on 9-**-2016-The customer Paid and the order was sent to production After that we sent another email notification blastIt had this message in the “Please disregard this message if this was already addressed or resolved” If the customer received an email requesting for funds to be collected she needs to disregard since she already interacted previously with our customer service departmentNow the payment was successful, the customer’s order will be out soon.We hope this clarifies everything.If the customers has any questions or doubts about this , they can always email us at [redacted] .We are responding all emails within 24-hours
Monogramhub.com would like to apologize for not being able to respond in a timely manner to this customer’s complaintIn late December and early January we encountered an issue with our email system that in combination with a holyday rush it caused a substantial increase in our response time We would like to inform to this customer that we will fulfill her desired settlement and at the same time we will go beyond , we will refund the dollars that the customer paid and at the same time we will also send the longer lasting heavier rollo chain that she was originally supposed to receiveWe will also provide the customer with a coupon code that will provide her with % off any future purchase of a nay non sale item
We are responding to our customer’s complaint.The customer placed an order; this order was shipped on December the ***We received an email from the customer on the ***By the time we had a chance to respond it was December [redacted] barely days after the item shippedThe shipping method use to send out this item does not have a tracking number This shipping method normally takes 5-business days it may take longer during the holidaysbusiness days are not enough to determine that item was lost in the mailClearly something when wrong during shipping, since it is now January the [redacted] and the customer still has not received her itemMay the customer rest assured that we will be assuming the loss of this item, we will remake it in an expedite fashion, we will also send the customer an additional gift as compensation for this terrible experienceA manager attempted to contact the customer today in an effort to reassure the customer of this resolution; unfortunately we had no luck in reaching [redacted] .We will be sending this response to the customer via email as well
In regards to the issue described by the customer , we would like to disclose the Following :This customer is experiencing technical support related issues , either with the browser or computer that she is currently using , for this reason she has not managed to place her order just yet This customer purchased a coupon code from one of our deal site's This code will ultimately allow her to place an order in our siteThis issue requires intervention from either one of our representatives or one of the representatives from the deal site , unfortunately as we clearly mention on our site , we have an large amount of special request and our customer service department response time is has increasedFrom what we can gather after a brief analysis of he problem we find no reason why this issue should be addressed though this channel , since this person is not our customer yet , there are no orders placed on our site under this persons name.In full interest to assist this person we have interacted with the deal site on the customers behalf and we have managed to successfully extend the coupon codes expiration date , thus allowing the customer to have more time to ultimately use itWe strongly recommend to this customer to try and place this order from a different computer or a different browser to achieve different results.For future references you may also contact the deal site that sold you the coupon , since they communicate with us through a separate channel and can ultimately extend the coupon codes expiration date as well.regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Ok the business responded with some cut off date mombo jumbo high demand Christmas thingBut my point is now it January [redacted] and I still have nothingThey said to weeks under circumstances by now even if they waited until Dec [redacted] to start my order I should have had these bracelets by now I have never had such problems ordering anything even personalized unless I've order from China which this company is certainly not fromI feel I will never order from this company again as at this time I'm still a month waiting and out all my money no deal is worth what I've had to deal with Sincerely, [redacted]
This customer is being assisted by one of our representatives.There was a billing related issueOnce this is taken care of we will expedite the customers item.We will have a manager call this customer in hours
In response to the customers complaint.The customer used a coupon code from a deal site to buy these items.The promotion clearly stated that the Christmas cut off day for them was November the [redacted] and the order was placed In November the ***We haven’t even initiated the process for these items WE advise the customer to please inspect all terms and conditions before acquiring a promotion.Unfortunately the customer’s desired settlement cannot be fulfilledWe are willing to provide the customer with a unique coupon codeThis code will provide the customer with 70% off any non-sale item on our websiteThis will be issued as a compensation for this terrible set back
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
The Christmas delivery cutoff date for this item was November the ***This information was made public by the deal site and our websiteThe customer’s order was placed on the [redacted] of NovemberThere was a billing related discrepancy that was sorted out on the [redacted] of DecemberThis will automatically in tale that this item will initiate production after December the ***Once the funds were collected, the item was built and shipped on the [redacted] of JanuaryThe customer emailed us days ago (that is days after it shipped) on Friday at 4:PM (outside of our office hours) to report that the item was not receivedWe will investigate what happened rebuild or re-ship this item if neededWe ask the customer to please allow more time for us to be able to respond to this issueWe will have a manager handle the case and conclude this transaction by providing the customer with his or her desired settlement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Their response is unacceptable as they have not provided a date on which my order will ship In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We contacted this customer over the phoneThis item was lost by the courierWe agreed to remake the item in rush and to provide a compensation coupon codeIssue resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I have been contacted by the company regarding reaching a resolution for this issueI was told by a customer service manager, Mr R [redacted] , that my items would be shipped between today and tomorrow and should be delivered in time for ChristmasHowever, I will not feel this issue is resolved until my items are received and meet my expectations In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Ordered from this company weeks ago from a [redacted] offerSadly I did not read the reviews above prior to orderingI have no received the products I ordered and cannot get a hold of the company for a responseI am currently working with [redacted] to get my money backWould not recommend this company to anyone unless you want to waste your time and money!! I wish they would get shut down for stealing and scamming customers!!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I issued this complaint BEFORE anyone contacted me, therefore their response is invalid Sincerely, [redacted]
We confirm that this customer placed an orderWe indeed charged the customer for shipping cost.The that the customer is disputing where never postedFor some reason the credit card was authorized for the full price of the itemThis issue occurred on the and we had it globally resolved on the ***An authorization is not a charge, an authorization is a hold issued by the card holder and maintained by the bank or CC Company.We advise the customer to please verify since this issue was already resolvedIf by any chance the funds are still being held by CC company or bank we recommend to the customer to file a charge-back and we will proceed to recommend the release immediately.It is not our intention withhold funds that are not intended to be chargedHowever the charge back can only be issued by the card holder (meaning the customer).However , this last step may not be required since this issue was resolved already
I ordered necklaces with a [redacted] First, I had to create separate orders, one for each necklace Next, my credit card was charged immediately but I waited over two months and still nothing delivered The Order Status page said something like 'Sorry for the delay, we are working on your order now' The only customer service phone number shown on their website goes directly to voicemail and then suggests you send an email I sent an email and two days later got response stating 'there is a balance in my account The amount was authorized but we couldn't charge based on that authorization For some reason the billing address that you entered did not match with one the bank has for that reason we were unable to charge you're CC' That is not a typo on my part They actually typed 'you're CC' They charged my credit card already and it's been paid They never sent email stating there was an issue They asked me to make a payment manually over the phone (speaking with a supervisor) or they could send me a link to take care of itI didn't trust them so I asked for the link One week later and nothing yet I have a feeling I will never see the items I purchased
I would like to confirm that we have investigated the issue and determined that there was a mistake on our part in terms of the coupon that customer was givenThis coupon code only covers a 7/pendant size monogram and that is what is creating the dollar difference Since we failed to provide this information correctly and replied to the customer in delay , we have issued an expedited remake order in the customers behalf with the initials *** to be printed in pendant size free of charge.Also the customer may keep the one that we have sent initiallyOur goal truly is, to maintain customer satisfaction , and we will achieve this goal thanks to the feedback provided by our customers .In reference to this particular claim , we would also like to confirm that we have indeed been interacting with the customerThis reached an escalation point , and manager intervention took longer than the ETA that was given to the customer.The new order number was given to the customer via emailFor security purposes this number will no be displayed here.The new order was issued on 11-**-2014.regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: To address a few points made by MonogramHub:MonogramHub states, very clearly, "2-weeks shipping" on the confirmation e-mail I received after placing my order on November ***Given that I had not received my order on December ***, how does this align with their shipping policy claim? I will break it down more simply: - December [redacted] (when I was at least alerted that the package had been ATTEMPTED to be delivered) is a full days after November *** - December [redacted] is business days after November ***business days if you count ChristmasAgain, even using a business days argument, MonogramHub still failed to deliverThere has been no sufficient explanation for the deplorable customer service (or lack thereof) from MonogramHubA busy holiday season is something that every single business facesIf holiday shopping bogs down your business to the point where you can not deliver goods in a reasonable time frame or respond to inquiries from customers, perhaps you should rethink your businessAs I have stated repeatedly, this necklace was a gift for a loved oneMonogramHub certainly understands that almost every order placed in the month leading up to Christmas is intended to be given as a giftAfter all, the [redacted] promotion they ran directly coincided with this holiday shopping windowIt is my responsibility to ensure that MonogramHub uses a reliable shipping method? Is MonogramHub taking responsibility for the sheer failure to deliver on the very purpose I bought the gift? Throwing your hands in the air and saying "Hey, blame ***" paints a very concerning picture of how MonogramHub handles customer complaintsWhen MonogramHub claims that this item was shipped on December ***, it isn't clear to me what point is being proven hereAssuming this is true, it means that MonogramHub shipped the item a full days after the order leaving only two days to fit within their already robust shipping windowIn fact, as it appears the shipping label was created at 2:32PM on December ***, MonogramHub must have already known the item would not ship until the ***, leaving only day for the carrier to deliver the item (which we know it did not) to fit within the shipping window.While I appreciate your response, it is a shame that it took going through the Revdex.com to receive it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
This a response to the complaint filed by customer [redacted] The email that was sent was issued for all customers that had billing related discrepancies with their orderWe will now provide a brief timeline-The customer placed an order on 62016.-We were unable to charge the customer for this order.-We emailed the customer reporting this issue.-No response was received.-We continued to email periodically until we received answer on 9-**-2016-The customer Paid and the order was sent to production After that we sent another email notification blastIt had this message in the “Please disregard this message if this was already addressed or resolved” If the customer received an email requesting for funds to be collected she needs to disregard since she already interacted previously with our customer service departmentNow the payment was successful, the customer’s order will be out soon.We hope this clarifies everything.If the customers has any questions or doubts about this , they can always email us at [redacted] .We are responding all emails within 24-hours
Monogramhub.com would like to apologize for not being able to respond in a timely manner to this customer’s complaintIn late December and early January we encountered an issue with our email system that in combination with a holyday rush it caused a substantial increase in our response time We would like to inform to this customer that we will fulfill her desired settlement and at the same time we will go beyond , we will refund the dollars that the customer paid and at the same time we will also send the longer lasting heavier rollo chain that she was originally supposed to receiveWe will also provide the customer with a coupon code that will provide her with % off any future purchase of a nay non sale item
We are responding to our customer’s complaint.The customer placed an order; this order was shipped on December the ***We received an email from the customer on the ***By the time we had a chance to respond it was December [redacted] barely days after the item shippedThe shipping method use to send out this item does not have a tracking number This shipping method normally takes 5-business days it may take longer during the holidaysbusiness days are not enough to determine that item was lost in the mailClearly something when wrong during shipping, since it is now January the [redacted] and the customer still has not received her itemMay the customer rest assured that we will be assuming the loss of this item, we will remake it in an expedite fashion, we will also send the customer an additional gift as compensation for this terrible experienceA manager attempted to contact the customer today in an effort to reassure the customer of this resolution; unfortunately we had no luck in reaching [redacted] .We will be sending this response to the customer via email as well
In regards to the issue described by the customer , we would like to disclose the Following :This customer is experiencing technical support related issues , either with the browser or computer that she is currently using , for this reason she has not managed to place her order just yet This customer purchased a coupon code from one of our deal site's This code will ultimately allow her to place an order in our siteThis issue requires intervention from either one of our representatives or one of the representatives from the deal site , unfortunately as we clearly mention on our site , we have an large amount of special request and our customer service department response time is has increasedFrom what we can gather after a brief analysis of he problem we find no reason why this issue should be addressed though this channel , since this person is not our customer yet , there are no orders placed on our site under this persons name.In full interest to assist this person we have interacted with the deal site on the customers behalf and we have managed to successfully extend the coupon codes expiration date , thus allowing the customer to have more time to ultimately use itWe strongly recommend to this customer to try and place this order from a different computer or a different browser to achieve different results.For future references you may also contact the deal site that sold you the coupon , since they communicate with us through a separate channel and can ultimately extend the coupon codes expiration date as well.regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Ok the business responded with some cut off date mombo jumbo high demand Christmas thingBut my point is now it January [redacted] and I still have nothingThey said to weeks under circumstances by now even if they waited until Dec [redacted] to start my order I should have had these bracelets by now I have never had such problems ordering anything even personalized unless I've order from China which this company is certainly not fromI feel I will never order from this company again as at this time I'm still a month waiting and out all my money no deal is worth what I've had to deal with Sincerely, [redacted]
Good afternoon ! Our customer has been fully refund for his purchase Best regards,
This customer is being assisted by one of our representatives.There was a billing related issueOnce this is taken care of we will expedite the customers item.We will have a manager call this customer in hours
In response to the customers complaint.The customer used a coupon code from a deal site to buy these items.The promotion clearly stated that the Christmas cut off day for them was November the [redacted] and the order was placed In November the ***We haven’t even initiated the process for these items WE advise the customer to please inspect all terms and conditions before acquiring a promotion.Unfortunately the customer’s desired settlement cannot be fulfilledWe are willing to provide the customer with a unique coupon codeThis code will provide the customer with 70% off any non-sale item on our websiteThis will be issued as a compensation for this terrible set back
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
The Christmas delivery cutoff date for this item was November the ***This information was made public by the deal site and our websiteThe customer’s order was placed on the [redacted] of NovemberThere was a billing related discrepancy that was sorted out on the [redacted] of DecemberThis will automatically in tale that this item will initiate production after December the ***Once the funds were collected, the item was built and shipped on the [redacted] of JanuaryThe customer emailed us days ago (that is days after it shipped) on Friday at 4:PM (outside of our office hours) to report that the item was not receivedWe will investigate what happened rebuild or re-ship this item if neededWe ask the customer to please allow more time for us to be able to respond to this issueWe will have a manager handle the case and conclude this transaction by providing the customer with his or her desired settlement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Their response is unacceptable as they have not provided a date on which my order will ship In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We contacted this customer over the phoneThis item was lost by the courierWe agreed to remake the item in rush and to provide a compensation coupon codeIssue resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I have been contacted by the company regarding reaching a resolution for this issueI was told by a customer service manager, Mr R [redacted] , that my items would be shipped between today and tomorrow and should be delivered in time for ChristmasHowever, I will not feel this issue is resolved until my items are received and meet my expectations In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Ordered from this company weeks ago from a [redacted] offerSadly I did not read the reviews above prior to orderingI have no received the products I ordered and cannot get a hold of the company for a responseI am currently working with [redacted] to get my money backWould not recommend this company to anyone unless you want to waste your time and money!! I wish they would get shut down for stealing and scamming customers!!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I issued this complaint BEFORE anyone contacted me, therefore their response is invalid Sincerely, [redacted]
We confirm that this customer placed an orderWe indeed charged the customer for shipping cost.The that the customer is disputing where never postedFor some reason the credit card was authorized for the full price of the itemThis issue occurred on the and we had it globally resolved on the ***An authorization is not a charge, an authorization is a hold issued by the card holder and maintained by the bank or CC Company.We advise the customer to please verify since this issue was already resolvedIf by any chance the funds are still being held by CC company or bank we recommend to the customer to file a charge-back and we will proceed to recommend the release immediately.It is not our intention withhold funds that are not intended to be chargedHowever the charge back can only be issued by the card holder (meaning the customer).However , this last step may not be required since this issue was resolved already