In response to the customers complaintMonogramhub.com is not in business with [redacted] The customer bought coupon codes from a deal site that will ultimately allow you to place an order with usThe coupons are UN-usedNo orders are placed in your behalf with these codesWe do not have the means to refund the customers money, because we did not charge the customer any moneyThe deal site was the one that charged the customerClearly this ordering process is too complicated for the customer (and we are legally unable to place this order for the customer since it requires submitting sensitive billing information)If the customer wants to be refunded, we advise the customer to contact the deal-site and ask them for a refund(They have the customer’s funds not us) They will be more than happy to obligeAt the same time we will appreciate if the customers removes this Revdex.com complaint that has been unjustly filed against us , since the customer has no orders with us or no transactions with our companyIf the customer still wants to place your order simply follow the link that our agent has given him during our interactions through our customer support E-mail portal
Responding to the customer’s complaint: The customer’s orders were delayed due to stocking issues.The customer is currently missing orders.We released these orders the day before yesterday and will be heading his way soon
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Regarding their comment: One of our agents will be getting in touch with the customer through our regular support channel and request all pertinent information regarding refund methods.Their agent emailed me over a week ago asking for my email address, since then nothing has happened In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
I have been trying to get information in regards to my order since I purchased on black friday I cannot get any info on my order number or tracking number I've been trying to get in contact with someone for at least two weeks Do not buy anything from them no matter how nice it looksLiterally ordered on black Friday and my two besr friends are not going to have gifts for xmas Really really annoyed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] PSI spoke with a manager and he informed me they would expedite it on MondayI was satisfied with this idea but if I don't receive a confirmation of shipment today then nothing was resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
We are responding to our customer’s complaint.This error appears when a customer’s attempts to use a coupon code with an incorrect item.The coupon code doesn’t work and the customer gets chargedIf indeed the customer got charge we need order numbers, coupon codes or reference numbers in an effort to get the charges reversed.The customer emailed us days ago and we already have a Revdex.com complaint oriented towards this problemThe customer needs to allow more time for our representatives to get to him/her and effectively fix this problem.We have emailed this customer directly requesting this information; once we get it we will proceed and refund the customer (if we indeed charged the customer)We advise the customer to please respond to the email that we have sent him/her and we will proceed immediately
The terms and conditions are available to all customers before a purchase is madeShipping methods and speeds will be reserved to monogram hub Inc’s discretion and operational requirementsThese charges can also be revised at our checkout sectionWe are attempting to reach out to this customer over the phone to converse regarding this particular topicWe are calling the registered daytime phoneWe ask the customers to please provide a good time for a manager to contact her
Greetings, We are sorry to hear that [redacted] has had a bad experience with the item that she orderedWe have been interacting with her through emailHer customer service ticket id number is ***After contacting our distribution center we were able to confirm that [redacted] has effectively mishandled and lost the customers packageIn response to this disappointing service wehave issued a remake order on behalf of this customer and absorb the rebuild costThe item shipped out today and it is heading towards her location as this email is being writtenRegards ,
Revdex.com:This is I n reference to complaint ID [redacted] The company has shipped all of my orders and I received themI never did receive the phone call promised by the company, but that is irrelevant at this pointThe matter has been resolved and this resolution is satisfactory to me Sincerely, [redacted]
In response to the customer’s complaint:It is very confusing to see that the customers claims that we have stopped communications with her , given the fact that we have concrete evidence that we have replied to her in a diligent mannerOur last response was sent yesterday after she emailed us ‘’yesterday’’We confirmed with our billing department, the customer requested way call without proper documentation or proof that the funds were collected by [redacted] .If the customers bank claims that we have collected the funds, it should show on a bank statement under an approval, tracking or charge codeIf it is on the customer’s bank statement, there should be a printout of that statementThis print out must be issued by the customers bank.This would be recognized as an official document from that financial institution in which it will be declared that the funds were charged by our company.We do not have this informationWe requested this information from the customer on our last email.However this issue goes deeper than thatAlthough it is true that those funds were not available to the customer at some point , was due to the fact that there was an authorization issuedWhat we have been explaining to the customer is that a charge was never issued based on that authorization, because the information submitted for that authorization did not match the bank records.Since this information was wrong, we do not to charge.Ever since that moment the customer and our customer service team have engaged on an endless bank and forward , it reached a point in which we asked a proper code from the bank that can prove that we charged or some documentation that can sustain the claim.So far the customer has not presented this information to our customer service team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be satisfactory if I do, indeed, receive the item before ChristmasPlease note, they have not contacted me by phone, as they claimedThey also told me on that my order had been cancelled and I have the emails to prove that statement [redacted]
Our customer service team did indeed responded to this customers emailWe re-assured the customer that her item will ship out soonThis order already shipped on the [redacted] It should be arriving soon
The customer’s complaint is 100% validWe care for our customers and we are a responsible companyThe customer’s order fell through the cracks of our Christmas operations and we failed to deliver on timeWe are willing to provide the customers desired settlement and at the same time we would like to compensate for this terrible set back We will be emailing this customer an unique coupon codeThis code will take away 80% of the total cost of any non-sale item on our website
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am still awaiting shipment for order [redacted] I ordered two bracelets from MonogramThe issue will not be resolved until I have both Items I have paid forThey expedited one of the two orders; which I do not understandBecause there are two orders!!! I have a tracking number for order [redacted] - [redacted] which should be delivered todayBut order [redacted] STILL HASNT SHIPPEDAll I want is what I paid for without excusesIf they could expedite order [redacted] like they did for [redacted] with my tracking number todayThis issue will then be resolveSimple! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We apologize that [redacted] was not satisfied with the quality of his order On further review we were not able to find any emails from [redacted] in our system We want to make sure every item is exactly what the customer ordered We have contacted [redacted] though our system and will remake his order and ship it as fast as we can Complete details have been emailed to him from our internal email account
We already responded to this customer via email We provided a return label for all items to be returned and for the customer to be refunded / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Wednesday, June 03, 4:PMDear Rolfis Rodriguez, Customer Service ManagerI am glad to see that my case has finally been passed on to a Customer Service Manager I am responding to this email regarding YOUR request to me that I should do so However, the links below bring me to a self-service Website which at this point, I believe, will not lead to an appropriate resolution to the problem(I have been directed to this site before -- to no avail -- in previous correspondence.)Should you really want to resolve this issue, you can give me a call -- as I have asked your business to do so many times before -- so that we can work this out (You have my Tel# thru previous correspondence on the above cited case #.) Should you not wish to work this out AGAIN -- given the many opportunities that I have given your firm to do so -- my complaint still stands I have not read your response to my complaint to the Revdex.com since -- when I attempted to open it -- was completely blankAwaiting your telephone call,Janis Davidson
We spoke with the customer over the phone and explained the entire situationWe are pleased to inform that the customer has understood the root cause of her complaint and we have also provided a different type of compensation for this experience.We are pleased to have [redacted] as a customerWe wish her and all our customers a happy New Year
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did get a full refund after more than a month of just trying to get a response from someone at the companyThe customer service is terrible and something should be doneI've been fighting with them since FebruaryPart of a successful business is communication and good customer serviceI had to go to their site, their [redacted] page and file a complaint w/ the Revdex.com in order to get a responseRidiculous In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
In response to the customers complaintMonogramhub.com is not in business with [redacted] The customer bought coupon codes from a deal site that will ultimately allow you to place an order with usThe coupons are UN-usedNo orders are placed in your behalf with these codesWe do not have the means to refund the customers money, because we did not charge the customer any moneyThe deal site was the one that charged the customerClearly this ordering process is too complicated for the customer (and we are legally unable to place this order for the customer since it requires submitting sensitive billing information)If the customer wants to be refunded, we advise the customer to contact the deal-site and ask them for a refund(They have the customer’s funds not us) They will be more than happy to obligeAt the same time we will appreciate if the customers removes this Revdex.com complaint that has been unjustly filed against us , since the customer has no orders with us or no transactions with our companyIf the customer still wants to place your order simply follow the link that our agent has given him during our interactions through our customer support E-mail portal
Responding to the customer’s complaint: The customer’s orders were delayed due to stocking issues.The customer is currently missing orders.We released these orders the day before yesterday and will be heading his way soon
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Regarding their comment: One of our agents will be getting in touch with the customer through our regular support channel and request all pertinent information regarding refund methods.Their agent emailed me over a week ago asking for my email address, since then nothing has happened In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
I have been trying to get information in regards to my order since I purchased on black friday I cannot get any info on my order number or tracking number I've been trying to get in contact with someone for at least two weeks Do not buy anything from them no matter how nice it looksLiterally ordered on black Friday and my two besr friends are not going to have gifts for xmas Really really annoyed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] PSI spoke with a manager and he informed me they would expedite it on MondayI was satisfied with this idea but if I don't receive a confirmation of shipment today then nothing was resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
We are responding to our customer’s complaint.This error appears when a customer’s attempts to use a coupon code with an incorrect item.The coupon code doesn’t work and the customer gets chargedIf indeed the customer got charge we need order numbers, coupon codes or reference numbers in an effort to get the charges reversed.The customer emailed us days ago and we already have a Revdex.com complaint oriented towards this problemThe customer needs to allow more time for our representatives to get to him/her and effectively fix this problem.We have emailed this customer directly requesting this information; once we get it we will proceed and refund the customer (if we indeed charged the customer)We advise the customer to please respond to the email that we have sent him/her and we will proceed immediately
The terms and conditions are available to all customers before a purchase is madeShipping methods and speeds will be reserved to monogram hub Inc’s discretion and operational requirementsThese charges can also be revised at our checkout sectionWe are attempting to reach out to this customer over the phone to converse regarding this particular topicWe are calling the registered daytime phoneWe ask the customers to please provide a good time for a manager to contact her
Greetings, We are sorry to hear that [redacted] has had a bad experience with the item that she orderedWe have been interacting with her through emailHer customer service ticket id number is ***After contacting our distribution center we were able to confirm that [redacted] has effectively mishandled and lost the customers packageIn response to this disappointing service wehave issued a remake order on behalf of this customer and absorb the rebuild costThe item shipped out today and it is heading towards her location as this email is being writtenRegards ,
Revdex.com:This is I n reference to complaint ID [redacted] The company has shipped all of my orders and I received themI never did receive the phone call promised by the company, but that is irrelevant at this pointThe matter has been resolved and this resolution is satisfactory to me Sincerely, [redacted]
In response to the customer’s complaint:It is very confusing to see that the customers claims that we have stopped communications with her , given the fact that we have concrete evidence that we have replied to her in a diligent mannerOur last response was sent yesterday after she emailed us ‘’yesterday’’We confirmed with our billing department, the customer requested way call without proper documentation or proof that the funds were collected by [redacted] .If the customers bank claims that we have collected the funds, it should show on a bank statement under an approval, tracking or charge codeIf it is on the customer’s bank statement, there should be a printout of that statementThis print out must be issued by the customers bank.This would be recognized as an official document from that financial institution in which it will be declared that the funds were charged by our company.We do not have this informationWe requested this information from the customer on our last email.However this issue goes deeper than thatAlthough it is true that those funds were not available to the customer at some point , was due to the fact that there was an authorization issuedWhat we have been explaining to the customer is that a charge was never issued based on that authorization, because the information submitted for that authorization did not match the bank records.Since this information was wrong, we do not to charge.Ever since that moment the customer and our customer service team have engaged on an endless bank and forward , it reached a point in which we asked a proper code from the bank that can prove that we charged or some documentation that can sustain the claim.So far the customer has not presented this information to our customer service team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be satisfactory if I do, indeed, receive the item before ChristmasPlease note, they have not contacted me by phone, as they claimedThey also told me on that my order had been cancelled and I have the emails to prove that statement [redacted]
Our customer service team did indeed responded to this customers emailWe re-assured the customer that her item will ship out soonThis order already shipped on the [redacted] It should be arriving soon
The customer’s complaint is 100% validWe care for our customers and we are a responsible companyThe customer’s order fell through the cracks of our Christmas operations and we failed to deliver on timeWe are willing to provide the customers desired settlement and at the same time we would like to compensate for this terrible set back We will be emailing this customer an unique coupon codeThis code will take away 80% of the total cost of any non-sale item on our website
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am still awaiting shipment for order [redacted] I ordered two bracelets from MonogramThe issue will not be resolved until I have both Items I have paid forThey expedited one of the two orders; which I do not understandBecause there are two orders!!! I have a tracking number for order [redacted] - [redacted] which should be delivered todayBut order [redacted] STILL HASNT SHIPPEDAll I want is what I paid for without excusesIf they could expedite order [redacted] like they did for [redacted] with my tracking number todayThis issue will then be resolveSimple! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We apologize that [redacted] was not satisfied with the quality of his order On further review we were not able to find any emails from [redacted] in our system We want to make sure every item is exactly what the customer ordered We have contacted [redacted] though our system and will remake his order and ship it as fast as we can Complete details have been emailed to him from our internal email account
We already responded to this customer via email We provided a return label for all items to be returned and for the customer to be refunded / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Wednesday, June 03, 4:PMDear Rolfis Rodriguez, Customer Service ManagerI am glad to see that my case has finally been passed on to a Customer Service Manager I am responding to this email regarding YOUR request to me that I should do so However, the links below bring me to a self-service Website which at this point, I believe, will not lead to an appropriate resolution to the problem(I have been directed to this site before -- to no avail -- in previous correspondence.)Should you really want to resolve this issue, you can give me a call -- as I have asked your business to do so many times before -- so that we can work this out (You have my Tel# thru previous correspondence on the above cited case #.) Should you not wish to work this out AGAIN -- given the many opportunities that I have given your firm to do so -- my complaint still stands I have not read your response to my complaint to the Revdex.com since -- when I attempted to open it -- was completely blankAwaiting your telephone call,Janis Davidson
We spoke with the customer over the phone and explained the entire situationWe are pleased to inform that the customer has understood the root cause of her complaint and we have also provided a different type of compensation for this experience.We are pleased to have [redacted] as a customerWe wish her and all our customers a happy New Year
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did get a full refund after more than a month of just trying to get a response from someone at the companyThe customer service is terrible and something should be doneI've been fighting with them since FebruaryPart of a successful business is communication and good customer serviceI had to go to their site, their [redacted] page and file a complaint w/ the Revdex.com in order to get a responseRidiculous In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]