Your order with this company will literally take months, and there is no way to properly track your order, just a generic "order is in process", or, later, "order is delayed Horrible customer service, and I will NEVER order from them again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The vendor should honor the terms of the partner siteAs such, I would not require a refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: The items I purchased were finally delivered yesterdayI am still very disappointed in the fact it took over a month to receive and after I filed complaints with the Revdex.com and [redacted] I will never purchase from this company again! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I filed an orginal complaint on regarding a necklace I brought with MonogramHubThey reached out to me stating they would send me another necklace, since the one I originally purchase came out horribleThe company reached out to me regarding the issue after I filed my complaint with Revdex.com letting me know I would get a replacementI sent an email to them on 01/ [redacted] and since then I have not head from the companyI am furious with them to the point I do not want nothing from them but my refundI am outraged at the way they handle customer complaints and returnsI still have the original item I purchased unable to ship it back because I was never given a return address I no longer want anything from this company but my refund!!!!!!!!!! [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The Company and I have reached a satisfactory agreement They were very accommodating and very willing to assist; however, the agreement involved having the original merchandise resent to the original destination I am VERY CONFIDENT that the item will be received; however, I will hold off on the final conclusion until the item has been delivered Sincerely, [redacted]
In response to the customer’s complaint regarding the order.It is unfortunate that we have to address this issue through this channel, especially when the issue was already resolved by our customer service team through our regular customer support channel on the [redacted] of May.The customer had a coupon redemption issue and reported the problem on the [redacted] of March and we responded on the [redacted] of March (Keep in mind that our hours of operations are from Monday through Friday).The broken chain issue was reported on the [redacted] of May and we responded to the customer on the [redacted] (again we had to factor in the weekend and mother’s day rush.)Nevertheless we responded to the issue using our repair policies and proceduresThe desired settlement expressed by the customer will be granted and all the details pertaining the exchange where explained and acceptedAt this point we are simply waiting for the item to arrive so we can repair it and re-attach the upgrades that were previously selected by the customer.We will take into consideration the customers opinions and feedback and apply them to good use
We apologize that [redacted] ’s item has qualityissues We want to make sure she is a satisfiedcustomer On further review of theissue at hand we found only two contacts from [redacted] The first one on 12-**-a voice mail wereturned the call pm January *, 2015, and left a messageThe second was on1-**-and it was responded to on 1-**- There is no excuse for the seven day lateresponse to [redacted] ’s voice mailWe were still catching up with all ourholiday contacts The second contact waswithin our standard hour response time to emailThe case has been assigned to a senior customer service rep thathas looked for the order and contacted [redacted] for more informationSincethis order was a gift we are not able to find it under the information she hasprovided in the emails we have at this timeOnce she has contacted us with the information needed, a new item willbe produced and expedited to her Thisbreaks from our standard procedure of requiring a photo before we do a remakebut we want to make this right for our customerWe deeply value the relationship we have with our customersand are committed to providing them with the highest level of service simplybecause our customers deserve the very bestThis case is no differentWe willmake it right for [redacted]
I had bought a Groupon for their personalized wooden trainI placed the order on October [redacted] but did not receive it even by Nov ***I tried calling their customer service # from their website, no CS representative to answer the calls and the answering machine was full so could not leave the messageSo I emailed them on the ***Somebody contacted me on [redacted] (after I had contacted groupon and asked for my groupon amount to be refunded)On email from ***, they said it is being shipped and will be shipped within 48-hoursI replied back to that email right away telling them the goods will not have any value for me after Nov [redacted] so refund me my shipping charges of $and Groupon of $But they replied back saying its already shippedWhen I asked for tracking #, they said it was sent regular mail so did not have tracking # (ordered on Oct ***, they didn't send it the first time and when customer inquired on Nov ***, they shipped it on Nov [redacted] by regular mail!! Any other company would have mailed overnight delivery with tracking # as it was their fault that it had not been shipped yet) anyways, they said it was sent regular mail on Nov ***Today is Dec [redacted] and I still have not received it yet!! Even snail mail would have made it by now~! Their customer service is horrible and intimidating!! They reply to your email in one liners, no apologies, no explanations! When I demanded to be contacted by a supervisor or manager, somebody called me continuous for times within minutes timeframe (when I was in a meeting) but did not bother calling back after that! I was intimidated by so many missed calls and rude voice mail that we are trying to contact you but no call back number! Also received the email from a customer service manager that just said "we are trying to contact you"!! I refuse to deal with them anymore as it only increases my stress level and even makes me feel bad for asking rightfully, what's my own!! I had horrible experience with this company!~ Never in my life had I seen such bad customer service! If they did not want to sell their products for cheaper prices in groupon, they should not have participated at all~!
In regards to the issue reported by our customer , [redacted] ***.We have investigated her case thoroughly , and we will proceed and explain why she has not received her order just yetThe customer ordered a product known as the heartbeat necklaceThis is a mass produced item , however the customer requested the item to be made in sterling silver (a more precious metal of higher value and on that is made to order).The cost for the regular item is , the one that was ordered cost , this is now a custom build and it requires 2-weeks to be finished , as opposed to the first item which is only 2-days.We apologize for not getting to the customers email on timeDue to the Holiday rush , we had a large number of emails from our customers that caused a slight increase in our response time.In all efforts to satisfy the customers request , we have already attempted to contact the customer over the phone and yet where not able to reach her
We have been interacting and responding to this customers email.The wrong item was sent to the customerThis was a mistake from our distribution center.We have been trying to rectify the situation but we had to investigate where the item was and now we have to remake itSince the customer is requesting immediate action we will proceed and refund whatever amounts where paid from the customer to usFor coupon refunds the dealsite must be contacted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company referred me back to [redacted] for a refund Luckily, after I forwarded [redacted] the email chain from Monogram hub, they opted to refund me themselves due to the problems with Monogram Hub Monogram Hub is truly awful In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
In response to the customers complaint.During the holiday season we published a message on our website, In which we specified that all orders placed after December the [redacted] will be processed after the holidaysThe customer’s order was placed past this deadlineNevertheless, the real issue was our delayed response for this customerFor this matter we apologize, the holiday rush increased our response timeThe customers item was successfully built and is ready to be shipped, here’s the tracking number corresponding to this order: [redacted] .For more information the customer can email us at [redacted] .We will be more than happy to assist.P.S.: as a compensation for the long wait we will provide this customer with an unique coupon code that will allow the customer to have 70% off any item on our site
These items shipped on the [redacted] of January.We called the customer and explained everything.Please allow more time for the courier to reach her location
This customer is being assisted by one of our representativesThere was a billing related issueOnce this is taken care of we will expedite the customers itemWe will have a manager call this customer in hours
The customer acquired a promotion and failed to use it for the specified period of time.Acquiring a coupon code from a third party website does not represent that this customer is in business with usIn fact, the customers demand for a dollar refund should be directed to that third party that sold that coupon codeThis was the manager’s recommendation for this customer since it was evident that the customer’s intention was to engage in an interpretation battle for a policy fragment pasted from this third partyPromotions cannot be combinedWe explained this several times to this customer.The coupon code is designed to target only the regular priced itemThis item cost 99.99, for a certain period of time the code will cover If the coupon code is not used by then, it comes down to for that very same item.We agree with the customer’s desired settlementPlease contact the deal site that sold you the coupon code and request for refundWe do not have this customers business
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved If they would have stayed in contact with me, I would have been happy As of today, they still have not responded to my emails or calls I will see what happens with my third order Sincerely, [redacted]
Monogramhub.com wants all of its customers to be 100%satisfied We have researched [redacted] ’scase and we found the following We have no communication on file from [redacted] with hername, email address or phone number we haveWe apologize to *** [redacted] if her communications were part of ouremail issues in January We do want all of our customers to be happy with theiritemsIn accordance with our standard operating procedure we will open a case andlook into [redacted] ’s claims if she will send us photos of the issues shehas with the items
At MonogramHub.com, we take pride in ensuring our customer’ssatisfactionUpon thorough review of the situation we show that this order wasplaced after our Christmas cut off that was posted on our website this is what extended the production time The order shipped today under *** trackingnumber [redacted] We have been late in responding to request from customers due to great Holiday demandHowever a search of our system shows the first contact from [redacted] was1-**- We would like to find out where and how [redacted] was contacting usWe would like to check ourprocesses and become better at offering first class customer service We apologize that were not able to connectwith [redacted] though our system but we encourage her to please contact usthough the email that we responded to today
Your order with this company will literally take months, and there is no way to properly track your order, just a generic "order is in process", or, later, "order is delayed Horrible customer service, and I will NEVER order from them again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The vendor should honor the terms of the partner siteAs such, I would not require a refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: The items I purchased were finally delivered yesterdayI am still very disappointed in the fact it took over a month to receive and after I filed complaints with the Revdex.com and [redacted] I will never purchase from this company again! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I filed an orginal complaint on regarding a necklace I brought with MonogramHubThey reached out to me stating they would send me another necklace, since the one I originally purchase came out horribleThe company reached out to me regarding the issue after I filed my complaint with Revdex.com letting me know I would get a replacementI sent an email to them on 01/ [redacted] and since then I have not head from the companyI am furious with them to the point I do not want nothing from them but my refundI am outraged at the way they handle customer complaints and returnsI still have the original item I purchased unable to ship it back because I was never given a return address I no longer want anything from this company but my refund!!!!!!!!!! [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The Company and I have reached a satisfactory agreement They were very accommodating and very willing to assist; however, the agreement involved having the original merchandise resent to the original destination I am VERY CONFIDENT that the item will be received; however, I will hold off on the final conclusion until the item has been delivered Sincerely, [redacted]
In response to the customer’s complaint regarding the order.It is unfortunate that we have to address this issue through this channel, especially when the issue was already resolved by our customer service team through our regular customer support channel on the [redacted] of May.The customer had a coupon redemption issue and reported the problem on the [redacted] of March and we responded on the [redacted] of March (Keep in mind that our hours of operations are from Monday through Friday).The broken chain issue was reported on the [redacted] of May and we responded to the customer on the [redacted] (again we had to factor in the weekend and mother’s day rush.)Nevertheless we responded to the issue using our repair policies and proceduresThe desired settlement expressed by the customer will be granted and all the details pertaining the exchange where explained and acceptedAt this point we are simply waiting for the item to arrive so we can repair it and re-attach the upgrades that were previously selected by the customer.We will take into consideration the customers opinions and feedback and apply them to good use
We apologize that [redacted] ’s item has qualityissues We want to make sure she is a satisfiedcustomer On further review of theissue at hand we found only two contacts from [redacted] The first one on 12-**-a voice mail wereturned the call pm January *, 2015, and left a messageThe second was on1-**-and it was responded to on 1-**- There is no excuse for the seven day lateresponse to [redacted] ’s voice mailWe were still catching up with all ourholiday contacts The second contact waswithin our standard hour response time to emailThe case has been assigned to a senior customer service rep thathas looked for the order and contacted [redacted] for more informationSincethis order was a gift we are not able to find it under the information she hasprovided in the emails we have at this timeOnce she has contacted us with the information needed, a new item willbe produced and expedited to her Thisbreaks from our standard procedure of requiring a photo before we do a remakebut we want to make this right for our customerWe deeply value the relationship we have with our customersand are committed to providing them with the highest level of service simplybecause our customers deserve the very bestThis case is no differentWe willmake it right for [redacted]
I had bought a Groupon for their personalized wooden trainI placed the order on October [redacted] but did not receive it even by Nov ***I tried calling their customer service # from their website, no CS representative to answer the calls and the answering machine was full so could not leave the messageSo I emailed them on the ***Somebody contacted me on [redacted] (after I had contacted groupon and asked for my groupon amount to be refunded)On email from ***, they said it is being shipped and will be shipped within 48-hoursI replied back to that email right away telling them the goods will not have any value for me after Nov [redacted] so refund me my shipping charges of $and Groupon of $But they replied back saying its already shippedWhen I asked for tracking #, they said it was sent regular mail so did not have tracking # (ordered on Oct ***, they didn't send it the first time and when customer inquired on Nov ***, they shipped it on Nov [redacted] by regular mail!! Any other company would have mailed overnight delivery with tracking # as it was their fault that it had not been shipped yet) anyways, they said it was sent regular mail on Nov ***Today is Dec [redacted] and I still have not received it yet!! Even snail mail would have made it by now~! Their customer service is horrible and intimidating!! They reply to your email in one liners, no apologies, no explanations! When I demanded to be contacted by a supervisor or manager, somebody called me continuous for times within minutes timeframe (when I was in a meeting) but did not bother calling back after that! I was intimidated by so many missed calls and rude voice mail that we are trying to contact you but no call back number! Also received the email from a customer service manager that just said "we are trying to contact you"!! I refuse to deal with them anymore as it only increases my stress level and even makes me feel bad for asking rightfully, what's my own!! I had horrible experience with this company!~ Never in my life had I seen such bad customer service! If they did not want to sell their products for cheaper prices in groupon, they should not have participated at all~!
In regards to the issue reported by our customer , [redacted] ***.We have investigated her case thoroughly , and we will proceed and explain why she has not received her order just yetThe customer ordered a product known as the heartbeat necklaceThis is a mass produced item , however the customer requested the item to be made in sterling silver (a more precious metal of higher value and on that is made to order).The cost for the regular item is , the one that was ordered cost , this is now a custom build and it requires 2-weeks to be finished , as opposed to the first item which is only 2-days.We apologize for not getting to the customers email on timeDue to the Holiday rush , we had a large number of emails from our customers that caused a slight increase in our response time.In all efforts to satisfy the customers request , we have already attempted to contact the customer over the phone and yet where not able to reach her
We have been interacting and responding to this customers email.The wrong item was sent to the customerThis was a mistake from our distribution center.We have been trying to rectify the situation but we had to investigate where the item was and now we have to remake itSince the customer is requesting immediate action we will proceed and refund whatever amounts where paid from the customer to usFor coupon refunds the dealsite must be contacted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company referred me back to [redacted] for a refund Luckily, after I forwarded [redacted] the email chain from Monogram hub, they opted to refund me themselves due to the problems with Monogram Hub Monogram Hub is truly awful In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
horrible customer service, they do not respond to your email request, cant get through by phoneWILL EVER USE THEM AGAIN
In response to the customers complaint.During the holiday season we published a message on our website, In which we specified that all orders placed after December the [redacted] will be processed after the holidaysThe customer’s order was placed past this deadlineNevertheless, the real issue was our delayed response for this customerFor this matter we apologize, the holiday rush increased our response timeThe customers item was successfully built and is ready to be shipped, here’s the tracking number corresponding to this order: [redacted] .For more information the customer can email us at [redacted] .We will be more than happy to assist.P.S.: as a compensation for the long wait we will provide this customer with an unique coupon code that will allow the customer to have 70% off any item on our site
These items shipped on the [redacted] of January.We called the customer and explained everything.Please allow more time for the courier to reach her location
This customer is being assisted by one of our representativesThere was a billing related issueOnce this is taken care of we will expedite the customers itemWe will have a manager call this customer in hours
The customer acquired a promotion and failed to use it for the specified period of time.Acquiring a coupon code from a third party website does not represent that this customer is in business with usIn fact, the customers demand for a dollar refund should be directed to that third party that sold that coupon codeThis was the manager’s recommendation for this customer since it was evident that the customer’s intention was to engage in an interpretation battle for a policy fragment pasted from this third partyPromotions cannot be combinedWe explained this several times to this customer.The coupon code is designed to target only the regular priced itemThis item cost 99.99, for a certain period of time the code will cover If the coupon code is not used by then, it comes down to for that very same item.We agree with the customer’s desired settlementPlease contact the deal site that sold you the coupon code and request for refundWe do not have this customers business
I placed my order back in April, I have not heard or received my merchandiseYou got the money immediately so where is my bracelet???
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved If they would have stayed in contact with me, I would have been happy As of today, they still have not responded to my emails or calls I will see what happens with my third order Sincerely, [redacted]
Monogramhub.com wants all of its customers to be 100%satisfied We have researched [redacted] ’scase and we found the following We have no communication on file from [redacted] with hername, email address or phone number we haveWe apologize to *** [redacted] if her communications were part of ouremail issues in January We do want all of our customers to be happy with theiritemsIn accordance with our standard operating procedure we will open a case andlook into [redacted] ’s claims if she will send us photos of the issues shehas with the items
At MonogramHub.com, we take pride in ensuring our customer’ssatisfactionUpon thorough review of the situation we show that this order wasplaced after our Christmas cut off that was posted on our website this is what extended the production time The order shipped today under *** trackingnumber [redacted] We have been late in responding to request from customers due to great Holiday demandHowever a search of our system shows the first contact from [redacted] was1-**- We would like to find out where and how [redacted] was contacting usWe would like to check ourprocesses and become better at offering first class customer service We apologize that were not able to connectwith [redacted] though our system but we encourage her to please contact usthough the email that we responded to today