CHEAP, NOT LIKE PHOTOThe version I got was sharp and ridgedThe lines are angled and not curvedLooks cheapFeels cheapNot like the photo on the websiteI bought They charged you $+ for a ounce braceletI had to contact the company to ask for them to combine the shippingThey refusedSo I had to pay $dollars for a ounce TINY package with TINY bracelets in it I was furiousI wasn't allowed to pay for all the groupons in one order to save in shipping so I was expecting the packages to be all separateNOPE they all came in one tiny packageSo they basically stole $from meIt amazes me that they charge $for shipping on ONE tiny braceletThen to double up and steal from your customers when they buy multipleI am p [redacted] offP.s NO REFUNDSI tried that tooAwful
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They told me they were going to send me a replacement expedited to me over a week ago and I have not received itPlease do not close my claimThank you, [redacted]
Responding to the customer’s claimWe are surprised to learn that the customer has sent multiple emails and phone calls , since we have searched our entire database and no communication was found from this customerWe have cross-referenced the name, last name and email address and found no recordsThis customer never received the order, this is correctThe customer’s credit card did not go through and the transaction failedWe were unable to charge this customer for the upgrades and shipping cost added to this order(Therefore the theft claim is unfounded and misguided) We emailed all customers with this status twice, once in January and again on February (Well over 90% responded promptly)We have not received any response from this customer(We have evidence of this) We have attached a screenshot with the customer’s order for more informationSince the customer was refunded by the deal site, it nullifies the promotionThe customers desired settlement is denied , This order will be cancelledNo refund will be issued since there was never a charge to begin with Best regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThis is amazing, but I just had my post lady knock on my door, 6:pm and deliver the monogramhub.com necklaces!!You can cancel my complaint.Thank you! Sincerely, [redacted] ***
The customer acquired a promotion and failed to use it for the specified period of time.Acquiring a coupon code from a third party website does not represent that this customer is in business with us. In fact, the customers demand for a 29.99 dollar refund should be directed to that third party that... sold that coupon code. This was the manager’s recommendation for this customer since it was evident that the customer’s intention was to engage in an interpretation battle for a policy fragment pasted from this third party. Promotions cannot be combined. We explained this several times to this customer.The coupon code is designed to target only the regular priced item. This item cost 99.99, for a certain period of time the code will cover 99.99. If the coupon code is not used by then, it comes down to 29.99 for that very same item.We agree with the customer’s desired settlement. Please contact the deal site that sold you the coupon code and request for refund. We do not have this customers business.
In reference to the issue reported by our customer [redacted] .We would like to report that in fact we have been interacting with her back and forward with this issueWe would also like to point out that in (***, [redacted] Aug at [redacted] **)about months ago , the customer acknowledged the fact that her response was (Quote) ''extremely late'' which partially discharges our customer service department of the delayed times that where experienced in this issue.The customer did in fact return the rejected customized piece back to us Unfortunately , since the response came in delay our system automatically closes ticket that do not have an interaction for an X period of time , that plus the holly-day peak season , caused our customer service team to overlook this issue.For this we are responsible , and in a full effort to resolve this issue in a manner that the customer would approve , we have issued and expedited rebuild order on behalf of this customer with the approved design that we showed her back then on our email samplesWe will proceed immediately and we will try to get the item before Christmas
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is not acceptable.1) The order mentioned from November [redacted] is totally separate and not part of this discussionThere are three orders from October **, not two.2) Yes, you provide 2-weeks for shipping and my original inquiry was not until this week window had endedThere was never any notification of longer shipping requirements because of the promotion.3) I never wanted or asked for shipping to be consolidated as they have stated.The orders were not received until 1/weeks after the original orderThe promised shipping is 2-weeks I will not accept a coupon which will end in this company receiving more money from meI simply want a refund for the three payments of $for shipping for my three ordersThis comes to a total of $and can be reimbursed to the card that was charged either in one payment or in three separate paymentsFinally, I am not a maleI am femaleDo not assume In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
I placed an order for an engraved cutting board in the beginning of November and received it the beginning of DecemberIt was terrible workmanshipHandle not sanded and misshapedWood splinteringI got ahold of customer service and went back and forth with emailsEven though I placed my order in time to have it for Xmas, they could NOT guarantee that I would have the replacement in timeNow how is that fair?! In an attempt to appease me, they offered me a 70% discount on my next purchaseHa!I received the replacement today Once again, handle not sanded, got a splinterWood is splintering and paper stuck on back, really?!, they couldn't clean it? And if that doesn't take the cake, the address on the packing slip has typosI sent them an email w/photos today and demanded a full refund
The customer is Out of warranty.We have already offered a free Repair process, overlooking the fact that the customer is not entitled to thisWe have attempted to contact the customer multiple times in an effort to discuss this complaint but these attempts weren’t successful.A free courtesy repair is the only option we can provide at this time, since we cannot attest to the usage given to this item.If the customer wishes to proceed she can email us at: [redacted] Our position stands, No further communications will be issued on this complaint
In response to the customers complaintMonogramhub.com would like to apologize to this customerThe item never left our production floor, this issue is being investigated internally and during the holiday rush a diligent response was not given to this customerAt this point we are more than willing to provide this customer a full refund for an item that was never sentUnfortunately the customer’s credit card authorization has expired and we are unable to reverse the transaction directly at this pointIf the customer has [redacted] account available we would like to get in touch to get all of the necessary information and provide the desired settlementIn terms of the customer’s recommendation for our billing procedure, we would like to report that multiple are improvements are being developed as we speak, however the particular aspects of this operational procedures will handled internally.We appreciate your feedback
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will maintain my responseI have a credit card statement proving that the transaction did not failConcrete proof that I paidI also have a photo they provided me with stating " [redacted] " I also have a receipt furnished to me by them proving that I issued payment at time of checkoutI don't know how much more proof they needI clearly paidHonestly the worst customer service I have ever experienced in my life In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
In response to the customer’s complaint: The customer emailed us expressing her concerns with the delivery time of her item.She contacted the deal site, the deal site forwarded back to usWe un-redeemed the coupon then she was instructed to con contact the deal site (now that the coupon is unredeemed)The customer gets to keep the item as promised and she was refunded by the deal site on 5-**-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will maintain my responseI have a credit card statement proving that the transaction did not failConcrete proof that I paidI also have a photo they provided me with stating " [redacted] " I also have a receipt furnished to me by them proving that I issued payment at time of checkoutI don't know how much more proof they needI clearly paidHonestly the worst customer service I have ever experienced in my life In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
In response to the customers complaintThe item was ordered on December the [redacted] well pass our Christmas cutoff dateDue to some technical difficulties with our email systems we lost communication for a short period of time with our customers at the beginning of January, this delayed both our services and our response timeThe customers item was built and shipped, we have also sent the customer a tracking number that proves that we did just that.The package is being held by the [redacted] facility in [redacted] **They have recently started moving packages again because of a terrible snow storm that affected the area.We are terribly sorry that the customer feels like the whole transaction is a scam, we hope the customer understands that sometimes situations can affect 3rd party services and delay deadlines.WE are prepared to compensate this customer for this set back if he chooses to continue to do business with usAll the customer needs to do is simply reply to the email that we have sent today and we will provide the necessary fulfillments to turn him into a satisfied customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Although the company states that my order is being processed, one week ago today the status of my order listed on their website stated my order would be shipped in daysI returned to check the status days later and the status now states my order is being processed and will ship as soon as possibleThe company did not reply to my previous emails until I decided to get the Revdex.com involved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We have reached out to our customer in order to make sure that they receive the correct itemOur customer purchased a coupon that was originally for an item that by default is available in a base metalOur customer selected the option to upgrade to sterling silverSome how in the process the base metal option was delivered to our customer instead of the upgraded optionWe really do apologize for this errorWe are making every effort to deliver the correct item to our customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
The customer purchased this item on MarchThe customer has never reached out to our customer service department for assistanceIf the customer received a defective item, it should have been reported immediatelyUnfortunately for the customer, this item is out of warrantyWe cannot refund a transaction months after the factThe customers refund request is denied
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I shouldn't have to pay to ship a bracelet back that I didn't even have month to fix when they describe it as "sturdy" In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
CHEAP, NOT LIKE PHOTOThe version I got was sharp and ridgedThe lines are angled and not curvedLooks cheapFeels cheapNot like the photo on the websiteI bought They charged you $+ for a ounce braceletI had to contact the company to ask for them to combine the shippingThey refusedSo I had to pay $dollars for a ounce TINY package with TINY bracelets in it I was furiousI wasn't allowed to pay for all the groupons in one order to save in shipping so I was expecting the packages to be all separateNOPE they all came in one tiny packageSo they basically stole $from meIt amazes me that they charge $for shipping on ONE tiny braceletThen to double up and steal from your customers when they buy multipleI am p [redacted] offP.s NO REFUNDSI tried that tooAwful
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They told me they were going to send me a replacement expedited to me over a week ago and I have not received itPlease do not close my claimThank you, [redacted]
Responding to the customer’s claimWe are surprised to learn that the customer has sent multiple emails and phone calls , since we have searched our entire database and no communication was found from this customerWe have cross-referenced the name, last name and email address and found no recordsThis customer never received the order, this is correctThe customer’s credit card did not go through and the transaction failedWe were unable to charge this customer for the upgrades and shipping cost added to this order(Therefore the theft claim is unfounded and misguided) We emailed all customers with this status twice, once in January and again on February (Well over 90% responded promptly)We have not received any response from this customer(We have evidence of this) We have attached a screenshot with the customer’s order for more informationSince the customer was refunded by the deal site, it nullifies the promotionThe customers desired settlement is denied , This order will be cancelledNo refund will be issued since there was never a charge to begin with Best regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThis is amazing, but I just had my post lady knock on my door, 6:pm and deliver the monogramhub.com necklaces!!You can cancel my complaint.Thank you! Sincerely, [redacted] ***
The customer acquired a promotion and failed to use it for the specified period of time.Acquiring a coupon code from a third party website does not represent that this customer is in business with us. In fact, the customers demand for a 29.99 dollar refund should be directed to that third party that... sold that coupon code. This was the manager’s recommendation for this customer since it was evident that the customer’s intention was to engage in an interpretation battle for a policy fragment pasted from this third party. Promotions cannot be combined. We explained this several times to this customer.The coupon code is designed to target only the regular priced item. This item cost 99.99, for a certain period of time the code will cover 99.99. If the coupon code is not used by then, it comes down to 29.99 for that very same item.We agree with the customer’s desired settlement. Please contact the deal site that sold you the coupon code and request for refund. We do not have this customers business.
In reference to the issue reported by our customer [redacted] .We would like to report that in fact we have been interacting with her back and forward with this issueWe would also like to point out that in (***, [redacted] Aug at [redacted] **)about months ago , the customer acknowledged the fact that her response was (Quote) ''extremely late'' which partially discharges our customer service department of the delayed times that where experienced in this issue.The customer did in fact return the rejected customized piece back to us Unfortunately , since the response came in delay our system automatically closes ticket that do not have an interaction for an X period of time , that plus the holly-day peak season , caused our customer service team to overlook this issue.For this we are responsible , and in a full effort to resolve this issue in a manner that the customer would approve , we have issued and expedited rebuild order on behalf of this customer with the approved design that we showed her back then on our email samplesWe will proceed immediately and we will try to get the item before Christmas
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is not acceptable.1) The order mentioned from November [redacted] is totally separate and not part of this discussionThere are three orders from October **, not two.2) Yes, you provide 2-weeks for shipping and my original inquiry was not until this week window had endedThere was never any notification of longer shipping requirements because of the promotion.3) I never wanted or asked for shipping to be consolidated as they have stated.The orders were not received until 1/weeks after the original orderThe promised shipping is 2-weeks I will not accept a coupon which will end in this company receiving more money from meI simply want a refund for the three payments of $for shipping for my three ordersThis comes to a total of $and can be reimbursed to the card that was charged either in one payment or in three separate paymentsFinally, I am not a maleI am femaleDo not assume In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
I placed an order for an engraved cutting board in the beginning of November and received it the beginning of DecemberIt was terrible workmanshipHandle not sanded and misshapedWood splinteringI got ahold of customer service and went back and forth with emailsEven though I placed my order in time to have it for Xmas, they could NOT guarantee that I would have the replacement in timeNow how is that fair?! In an attempt to appease me, they offered me a 70% discount on my next purchaseHa!I received the replacement today Once again, handle not sanded, got a splinterWood is splintering and paper stuck on back, really?!, they couldn't clean it? And if that doesn't take the cake, the address on the packing slip has typosI sent them an email w/photos today and demanded a full refund
The customer is Out of warranty.We have already offered a free Repair process, overlooking the fact that the customer is not entitled to thisWe have attempted to contact the customer multiple times in an effort to discuss this complaint but these attempts weren’t successful.A free courtesy repair is the only option we can provide at this time, since we cannot attest to the usage given to this item.If the customer wishes to proceed she can email us at: [redacted] Our position stands, No further communications will be issued on this complaint
In response to the customers complaintMonogramhub.com would like to apologize to this customerThe item never left our production floor, this issue is being investigated internally and during the holiday rush a diligent response was not given to this customerAt this point we are more than willing to provide this customer a full refund for an item that was never sentUnfortunately the customer’s credit card authorization has expired and we are unable to reverse the transaction directly at this pointIf the customer has [redacted] account available we would like to get in touch to get all of the necessary information and provide the desired settlementIn terms of the customer’s recommendation for our billing procedure, we would like to report that multiple are improvements are being developed as we speak, however the particular aspects of this operational procedures will handled internally.We appreciate your feedback
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will maintain my responseI have a credit card statement proving that the transaction did not failConcrete proof that I paidI also have a photo they provided me with stating " [redacted] " I also have a receipt furnished to me by them proving that I issued payment at time of checkoutI don't know how much more proof they needI clearly paidHonestly the worst customer service I have ever experienced in my life In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
In response to the customer’s complaint: The customer emailed us expressing her concerns with the delivery time of her item.She contacted the deal site, the deal site forwarded back to usWe un-redeemed the coupon then she was instructed to con contact the deal site (now that the coupon is unredeemed)The customer gets to keep the item as promised and she was refunded by the deal site on 5-**-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will maintain my responseI have a credit card statement proving that the transaction did not failConcrete proof that I paidI also have a photo they provided me with stating " [redacted] " I also have a receipt furnished to me by them proving that I issued payment at time of checkoutI don't know how much more proof they needI clearly paidHonestly the worst customer service I have ever experienced in my life In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
In response to the customers complaintThe item was ordered on December the [redacted] well pass our Christmas cutoff dateDue to some technical difficulties with our email systems we lost communication for a short period of time with our customers at the beginning of January, this delayed both our services and our response timeThe customers item was built and shipped, we have also sent the customer a tracking number that proves that we did just that.The package is being held by the [redacted] facility in [redacted] **They have recently started moving packages again because of a terrible snow storm that affected the area.We are terribly sorry that the customer feels like the whole transaction is a scam, we hope the customer understands that sometimes situations can affect 3rd party services and delay deadlines.WE are prepared to compensate this customer for this set back if he chooses to continue to do business with usAll the customer needs to do is simply reply to the email that we have sent today and we will provide the necessary fulfillments to turn him into a satisfied customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Although the company states that my order is being processed, one week ago today the status of my order listed on their website stated my order would be shipped in daysI returned to check the status days later and the status now states my order is being processed and will ship as soon as possibleThe company did not reply to my previous emails until I decided to get the Revdex.com involved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We have reached out to our customer in order to make sure that they receive the correct itemOur customer purchased a coupon that was originally for an item that by default is available in a base metalOur customer selected the option to upgrade to sterling silverSome how in the process the base metal option was delivered to our customer instead of the upgraded optionWe really do apologize for this errorWe are making every effort to deliver the correct item to our customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
The customer purchased this item on MarchThe customer has never reached out to our customer service department for assistanceIf the customer received a defective item, it should have been reported immediatelyUnfortunately for the customer, this item is out of warrantyWe cannot refund a transaction months after the factThe customers refund request is denied
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I shouldn't have to pay to ship a bracelet back that I didn't even have month to fix when they describe it as "sturdy" In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***