Revdex.com:I had bought a bar necklace through Groupon it was supposed to be for $but charged me $I then cancelled it that day and now I've tried reaching them but always went to voicemail then I received a call from them but was unknown so I ignored it why not leave a message I even tried sending an email and rejected it all I want is my refund Sincerely, [redacted]
In response to the customers complaintThe customer indeed placed and order and after contacting us the customer requested a refund.A check was sent to the customer in the month of November The number was [redacted] , this check was cashed on the [redacted] of NovemberCustomer service manager contacted this customer to re-assure her that it is [redacted] ’s intention to refund the amounts charged for this order and we did.All control numbers and delivery evidence are available but will not be shared through these public channels.We have several payment lanes available that can be used to refund any customerWe did notify the customer that check refunds take more time and we urged for alternative methods such as [redacted] the customer failed to provide these alternativesWe would like for this communication to serve as public confirmation that [redacted] has made attempts to refund this customer with success.For all intents and purposes [redacted] will no longer respond to this claim and considers this matter resolved
Responding to the customer’s complaint: As we have been through our support channels.It is confusing to us why we have to respond to this complaint We have been interacting with this customer through our support channelsThe customer is currently being assistedThe item is built and ready to go , we have had some inventory related issues with this particular item and we informed the customer of this issue The item ordered by the customer is a compound item, it has other elements inside the item itself and some of these elements are out of stock We asked the customer to pick different ones so we can update the order and ship out the item.We will attach a print screen that proves that we have been responding to this customerWe will proceed and release the customer’s order as is, later on the customer will have the option of ordering the inside elements once they are back in stock
DON'T shop here I never received my order The tracking number on the order was invalid They have a phone number but don't return calls and there is no response to emails which is the suggested form of contact
Monogramhub.com wants all of its customers to be 100%satisfied We have researched [redacted] scase and we found the following We have no communication on record from [redacted] s withher name, email address or phone number we have on file We would also like to point out that in researchingher order [redacted] paid Monogramhub.com no extra money for her braceletSheredeemed a discount voucher she purchased through [redacted] After thisredemption the invoice amount due was $ Since she paid us no extra money she is notdue a refund from Monogramhub.com We do want all of our customers to be happy with theiritemsIn accordance with our usual procedures we will open a case and lookinto [redacted] s claims if she will send us photos of the issues she has withthe items
We would like to apologize to [redacted] Middle of November through the end of Decemberis our busiest time of the year and we are not meeting our goal of answering customersinquires in forty-eight hours We have researched the complaintWhat we found was that during the shopping and checks out process [redacted] selectedand checked out with two items in her cart The discount voucher she used was applied and she was only charged for the second item on the order We answer all inquires in the order they are received On December **, our customer service department was in contact with [redacted] The amount charged to her was refunded in full and one item was deleted from her orderShe will still receive the one item redeemed with the discount voucher At MonogramHub.com, we take pride in ensuring our customer’s satisfactionWe deeply value your relationship withMonogramhub.com and are committed to providing you with the highest level of service simply because ourcustomers deserve the very best
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.This is amazing, but I just had my post lady knock on my door, 6:pm and deliver the monogramhub.com necklaces!!You can cancel my complaint.Thank you! Sincerely, [redacted] ***
Responding to the customer’s complaint.We reached out to the customer over the phoneWe explained the whole situation.The customer’s order goes out todayIt we placed the order for the customer on the ***.The agent failed to provide confirmation and this is why the customer was worried over the fact that nothing was doneRest assured your order will arrive soon
Seems like I am having the same problem as many other people with this companyOrder through Groupon at a specific price never could complete my order weeks and when I did they wanted to charge me againI ordered my items on November [redacted] and still I'm trying to either get those items or a refundIt is true that you can never get a hold of a person and at this point they have me mixed up with two other customers I am in Michigan they are in Nevada and Florida it is a mess!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Business got in touch with me and will be refunding my order Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not receive any emails from the company since 216, which showed that they were going to send a new necklace, which still has not been receivedAlso, I did receive a call from an unknown area code on my cell phone, and I did not answer it, but no message was left for me to return a callAt this point if they can replace the order and send it to me by a method that is traceable, I would like that, otherwise I would like my money backOnce either of these things have been done I will indicate that the complain has been resolved [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Perhaps customer support should reread my complaintI said I called multiple times, I never claimed to email; if this were a legitimate business they would have a business phone lineI just searched through my emails and never received any email from Monogram Hub besides the initial email confirming the receipt of purchaseMoney aside, I stand by my complaint so other people know not to do business with this "business"If there truly was a problem with my payment then an email explaining that situation with an option for an alternative payment method would have been the proper protocol In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Wednesday, June 03, 4:PMDear Rolfis Rodriguez, Customer Service ManagerI am glad to see that my case has finally been passed on to a Customer Service Manager I am responding to this email regarding YOUR request to me that I should do so However, the links below bring me to a self-service Website which at this point, I believe, will not lead to an appropriate resolution to the problem(I have been directed to this site before -- to no avail -- in previous correspondence.)Should you really want to resolve this issue, you can give me a call -- as I have asked your business to do so many times before -- so that we can work this out (You have my Tel# thru previous correspondence on the above cited case #.) Should you not wish to work this out AGAIN -- given the many opportunities that I have given your firm to do so -- my complaint still stands I have not read your response to my complaint to the Revdex.com since -- when I attempted to open it -- was completely blankAwaiting your telephone call,Janis Davidson
I regards to the issue described by our customer [redacted] ***.The customer ordered on December the [redacted] and we delivered on the ***There was clear evidence that the item was damaged during shipping The item contains a laser engraved Plate that has a design in the center The customer claims to being ignored by our customer service department , when we are in fact interacting with her and offering multiple options to make up for the items state after shipping through our customer service portalDespite the fact that we have made multiple attempts to communicate to our customers that due to the holiday rush our customer service response time has increased , we responded to this customer days after she received her item, so far we have offered to send a preview of the monogram that the customer is going to get so she can approve of it , once it is approved we are going to remake the bracelet for the customer and she doesn't need to return the original The customer may keep the bracelet , approve the art for the new style and once she does we will ship it express and at no cost for the customer.In terms of issuing a full refund for the item , we would like to inform the customer the following : The item that was purchased is custom made , personalized and unique and before the purchase was made , every customer must acknowledge that all sales are finalThat being said we would never expect anyone to be ok with paying for something and not liking it , therefore we are more that whiling to re-issue the item to ensure customer satisfaction.At the moment we are currently awaiting a response from the customer in terms of our initial offerThis customer has not being abandoned or ignored by our customer service team in any way shape or formThis items are handmade and personalized It would only be fair if we are allowed rectify the issue be building and item that fits the customers need
I placed my order on 11/**I have checked both my orders and they had a count down til shipment and then it said it was delayedI emailed multiple times and calledThey have taken their number off the website and when was called it said that you could not leave a messageThese were Christmas gifts and I can not even get an email back and still no ship date or trackingI don't even know how to go about a refund since they refuse to respond in anyway.All I want is my merchandise that I paid for and to someone to contact me after writing multiple emails over the past weeks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]My issue is not resolved by refunding only the extra $I paid for the better chain they never sent I paid [redacted] for the voucher I used with them for the necklace that was made incorrectly in different ways, names were all in caps on engraving, one birthstone was a ruby and was supposed to be a garnet and lastly, the stones were hearts instead of the squares I wanted I will NOT use 80% off coupon and waste more money on their websiteMy issue can only be resolved if they make me a new necklace as I wanted In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Responding to the customer’s complaint.We responded to the customer days agoNow the customer’s order shipped on the ***.WE advise to the customer to please allow more time for the item to reach its destination.Please verify your email before reporting through this channel.The Revdex.com module is designed for customers that are not being assisted by their merchants
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved but would like to add that I did contact Monogram Hub on multiple occasions to try and get this resolved before bringing this to the attention of the Revdex.com Thank you Sincerely, [redacted]
Revdex.com:I had bought a bar necklace through Groupon it was supposed to be for $but charged me $I then cancelled it that day and now I've tried reaching them but always went to voicemail then I received a call from them but was unknown so I ignored it why not leave a message I even tried sending an email and rejected it all I want is my refund Sincerely, [redacted]
In response to the customers complaintThe customer indeed placed and order and after contacting us the customer requested a refund.A check was sent to the customer in the month of November The number was [redacted] , this check was cashed on the [redacted] of NovemberCustomer service manager contacted this customer to re-assure her that it is [redacted] ’s intention to refund the amounts charged for this order and we did.All control numbers and delivery evidence are available but will not be shared through these public channels.We have several payment lanes available that can be used to refund any customerWe did notify the customer that check refunds take more time and we urged for alternative methods such as [redacted] the customer failed to provide these alternativesWe would like for this communication to serve as public confirmation that [redacted] has made attempts to refund this customer with success.For all intents and purposes [redacted] will no longer respond to this claim and considers this matter resolved
Responding to the customer’s complaint: As we have been through our support channels.It is confusing to us why we have to respond to this complaint We have been interacting with this customer through our support channelsThe customer is currently being assistedThe item is built and ready to go , we have had some inventory related issues with this particular item and we informed the customer of this issue The item ordered by the customer is a compound item, it has other elements inside the item itself and some of these elements are out of stock We asked the customer to pick different ones so we can update the order and ship out the item.We will attach a print screen that proves that we have been responding to this customerWe will proceed and release the customer’s order as is, later on the customer will have the option of ordering the inside elements once they are back in stock
DON'T shop here I never received my order The tracking number on the order was invalid They have a phone number but don't return calls and there is no response to emails which is the suggested form of contact
Monogramhub.com wants all of its customers to be 100%satisfied We have researched [redacted] scase and we found the following We have no communication on record from [redacted] s withher name, email address or phone number we have on file We would also like to point out that in researchingher order [redacted] paid Monogramhub.com no extra money for her braceletSheredeemed a discount voucher she purchased through [redacted] After thisredemption the invoice amount due was $ Since she paid us no extra money she is notdue a refund from Monogramhub.com We do want all of our customers to be happy with theiritemsIn accordance with our usual procedures we will open a case and lookinto [redacted] s claims if she will send us photos of the issues she has withthe items
We would like to apologize to [redacted] Middle of November through the end of Decemberis our busiest time of the year and we are not meeting our goal of answering customersinquires in forty-eight hours We have researched the complaintWhat we found was that during the shopping and checks out process [redacted] selectedand checked out with two items in her cart The discount voucher she used was applied and she was only charged for the second item on the order We answer all inquires in the order they are received On December **, our customer service department was in contact with [redacted] The amount charged to her was refunded in full and one item was deleted from her orderShe will still receive the one item redeemed with the discount voucher At MonogramHub.com, we take pride in ensuring our customer’s satisfactionWe deeply value your relationship withMonogramhub.com and are committed to providing you with the highest level of service simply because ourcustomers deserve the very best
Since the issue was resolved , the customer must agree with the Revdex.com resolution and state that this complaint was resolved to your satisfaction
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.This is amazing, but I just had my post lady knock on my door, 6:pm and deliver the monogramhub.com necklaces!!You can cancel my complaint.Thank you! Sincerely, [redacted] ***
Responding to the customer’s complaint.We reached out to the customer over the phoneWe explained the whole situation.The customer’s order goes out todayIt we placed the order for the customer on the ***.The agent failed to provide confirmation and this is why the customer was worried over the fact that nothing was doneRest assured your order will arrive soon
Seems like I am having the same problem as many other people with this companyOrder through Groupon at a specific price never could complete my order weeks and when I did they wanted to charge me againI ordered my items on November [redacted] and still I'm trying to either get those items or a refundIt is true that you can never get a hold of a person and at this point they have me mixed up with two other customers I am in Michigan they are in Nevada and Florida it is a mess!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Business got in touch with me and will be refunding my order Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not receive any emails from the company since 216, which showed that they were going to send a new necklace, which still has not been receivedAlso, I did receive a call from an unknown area code on my cell phone, and I did not answer it, but no message was left for me to return a callAt this point if they can replace the order and send it to me by a method that is traceable, I would like that, otherwise I would like my money backOnce either of these things have been done I will indicate that the complain has been resolved [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Perhaps customer support should reread my complaintI said I called multiple times, I never claimed to email; if this were a legitimate business they would have a business phone lineI just searched through my emails and never received any email from Monogram Hub besides the initial email confirming the receipt of purchaseMoney aside, I stand by my complaint so other people know not to do business with this "business"If there truly was a problem with my payment then an email explaining that situation with an option for an alternative payment method would have been the proper protocol In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Wednesday, June 03, 4:PMDear Rolfis Rodriguez, Customer Service ManagerI am glad to see that my case has finally been passed on to a Customer Service Manager I am responding to this email regarding YOUR request to me that I should do so However, the links below bring me to a self-service Website which at this point, I believe, will not lead to an appropriate resolution to the problem(I have been directed to this site before -- to no avail -- in previous correspondence.)Should you really want to resolve this issue, you can give me a call -- as I have asked your business to do so many times before -- so that we can work this out (You have my Tel# thru previous correspondence on the above cited case #.) Should you not wish to work this out AGAIN -- given the many opportunities that I have given your firm to do so -- my complaint still stands I have not read your response to my complaint to the Revdex.com since -- when I attempted to open it -- was completely blankAwaiting your telephone call,Janis Davidson
I regards to the issue described by our customer [redacted] ***.The customer ordered on December the [redacted] and we delivered on the ***There was clear evidence that the item was damaged during shipping The item contains a laser engraved Plate that has a design in the center The customer claims to being ignored by our customer service department , when we are in fact interacting with her and offering multiple options to make up for the items state after shipping through our customer service portalDespite the fact that we have made multiple attempts to communicate to our customers that due to the holiday rush our customer service response time has increased , we responded to this customer days after she received her item, so far we have offered to send a preview of the monogram that the customer is going to get so she can approve of it , once it is approved we are going to remake the bracelet for the customer and she doesn't need to return the original The customer may keep the bracelet , approve the art for the new style and once she does we will ship it express and at no cost for the customer.In terms of issuing a full refund for the item , we would like to inform the customer the following : The item that was purchased is custom made , personalized and unique and before the purchase was made , every customer must acknowledge that all sales are finalThat being said we would never expect anyone to be ok with paying for something and not liking it , therefore we are more that whiling to re-issue the item to ensure customer satisfaction.At the moment we are currently awaiting a response from the customer in terms of our initial offerThis customer has not being abandoned or ignored by our customer service team in any way shape or formThis items are handmade and personalized It would only be fair if we are allowed rectify the issue be building and item that fits the customers need
I placed my order on 11/**I have checked both my orders and they had a count down til shipment and then it said it was delayedI emailed multiple times and calledThey have taken their number off the website and when was called it said that you could not leave a messageThese were Christmas gifts and I can not even get an email back and still no ship date or trackingI don't even know how to go about a refund since they refuse to respond in anyway.All I want is my merchandise that I paid for and to someone to contact me after writing multiple emails over the past weeks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]My issue is not resolved by refunding only the extra $I paid for the better chain they never sent I paid [redacted] for the voucher I used with them for the necklace that was made incorrectly in different ways, names were all in caps on engraving, one birthstone was a ruby and was supposed to be a garnet and lastly, the stones were hearts instead of the squares I wanted I will NOT use 80% off coupon and waste more money on their websiteMy issue can only be resolved if they make me a new necklace as I wanted In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Responding to the customer’s complaint.We responded to the customer days agoNow the customer’s order shipped on the ***.WE advise to the customer to please allow more time for the item to reach its destination.Please verify your email before reporting through this channel.The Revdex.com module is designed for customers that are not being assisted by their merchants
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved but would like to add that I did contact Monogram Hub on multiple occasions to try and get this resolved before bringing this to the attention of the Revdex.com Thank you Sincerely, [redacted]
Revdex.com: I have finally received my product Sincerely, [redacted]