Moore-Built Construction & Restoration, Inc.

Thank you so much for your help - I appreciate it very much!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Last Chance, [redacted]!your order is...

ready for pickup.We're sending you one final reminder that your order is ready and needs to be picked up byMay 28, 2017. Need to extend your pickup date? Give us a call at ###-###-####.Bring.Photo ID and this emailPark.Look for the reserved Pick Up In Store parkingGo.Customer Service DeskRockford South6125 E STATE ST,ROCKFORD, IL 61108###-###-####Store Hours and InfoIN A RUSH?Let us know when you're heading to the store. Your order will be at Customer Service.ON MY WAYPickup Person:Youadd pickup personPlease pick up this order by end of dayMay 28, 2017. See you soon!Order:#8768263164Order Date:May 21, 2017Adult New Era Green Bay Packers 39THIRTY Sideline Flex-Fit CapColor: PKR GREEN, Size: M/L, Qty: 1SKU # 18029577Your Price:$29.99Payment InformationPayment MethodKohl$12.98Billing Address**Your In-Store Pickup SummarySubtotal:$29.99Kohl's Cash:- $10.000521SUPC40:- $8.00Tax:$0.99Total:$12.98I did contact Kohl's when I'd be available to pick up the order they never answered my emails & returned it to stock anyhow. Appreciate all of your help

We apologize for the delay and disappointment. On February 5, we processed a credit for the full Kohls.com order ending in 5643, as it was undeliverable. As such, $49.26 was refunded to the VISA card ending in 6483, which will post in an average of seven days. Blue Kohl's Cash in the amount of $5.00...

was also issued, via email, with a redemption period of 30 days.

We
apologize for the disappointment. On November 20, 2017, Kohl's Cash
was earned on a Kohls.com order and redeemed on a later Kohls.com order, on November 27, 2017. Consequently, Kohl's Corporate Refund Department reduced the refund by a partial amount of the redeemed Kohl's Cash. Further, the...

return receipt does indicate
that, "further processing will determine your final refund". As such,
we stand behind this decision and respectfully decline the desired settlement
request.

We apologize for our customers frustration. As we confirmed the item did not leave our fulfillment center, we have credited our customer in the amount of $29.99, to her Kohl's Charge card ending in 8601, on October 10, which will post in an average of seven days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. In the complaint, I have already included the model number for the products. They are the exact same. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have been very pleased with Kohl's response to my problem.  I would especially like to compliment Kohl's corporate employee, Jessica Stroik, for her responsiveness to my concerns.  She was very understanding and helpful in resolving my complaint.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We
apologize for the disappointment. As the Kohls.com order ending in [redacted] was
lost in transit, we credited the order, on January 3, in the amount of $97.36,
which will post to the Kohl's Charge card ending in [redacted] in an average of seven
days. For questions regarding interest charges, please...

contact Kohl's Customer
Service, via phone, at ###-###-####.

As the price adjustment would only be offered if the purchase was done in a Kohl's store or on Kohls.com, we respectfully decline the request to be reimbursed the difference in price. As such, no further compensation is warranted and we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]\A Company can Not void a 30 day warranty if they do Not have a replacement available,for the defective item they sold, it is against the law. PERIOD. Give a refund for the defective item, and give us back any kohl's cash used, which, would be spent at kohl's, and both people win.This isn't much different than Kohl's "False Reference Pricing scheme" Only the names have changed, It's stealing earned customer Kohl's cash, Kohl's falsely voiding warranties, Not having a replacements available. And most certainly Credit card Fraud. The LA City Attorney summed up what the court decision was in the suite against Kohl's in that scheme. Their office will ensure Customers can make informed choices when spending their hard earned money; without, fraudulent schemes. If not resolved by Kohl's Now  The City's office would most assuredly take this scheme too. I will be filing for Credit card fraud
Regards,
[redacted]

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Yes, I agree that they did provide these instructions, as I mentioned in my initial complaint.  But I never stated they never told me how to get a refund...  I reject this ridiculous response as it does not rectify their error.  I have since moved and now live over 45 minutes away from the Kohl's location that the order was originally supposed to be picked up from.  Going to the store is no longer an option for me.  For the Revdex.com's records, and for Kohl's to mail my refund as they promised initially, I will provide my updated address below my response.  I called the store location and was transferred to a manager by the name of [redacted].  Let me first say that I commend [redacted] on quality customer service, the appropriate customer service that I have yet to receive from Kohl's Corporate Customer Service department.  I explained the situation to [redacted] and he said that the store cannot do anything, that I should have received a "reimbursement" email with a barcode that totaled the combined unused gift card and Kohl's cash.  He stated that it normally takes 3-4 days and that he, himself, has received this type of email after he had placed online orders that were subsequently cancelled due to out of stock items.  He stated Customer Service should be able to track the email down that I should have received, see the reference number tied to the reimbursement and see that the funds have not been used and either re-send the email or mail it to me.  Finally, someone from Kohl's that makes sense!!!  Why is he able to understand the process but corporate cannot?  Kohl's, please response and govern yourself accordingly.
Still waiting for a refund,

We apologize to our customer for the length of time
it has taken to resolve their concern. The refund for order 4776154301 was
processed on 03/11/2016 for the Dream On Me Vogue Stroller in...

Light Blue for $28.61 credited back onto our customer’s Kohl’s Charge
account.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Attached you will find 3 of the 4 disputed items that ARE IN STOCK! I don't appreciate the fact that they have taken almost 2 months to get back to you/me and then they LIE TO YOU, just to get the complaint dropped! I WANT THE 3 ITEMS THAT ARE IN STOCK TODAY, SEE ATTACHED, SHIPPED TO MY HOME, FREE OF CHARGE AND FREE FROM DAMAGE!! I SUGGEST THEY CONTACT THE SHIPPING FACILITY TO MAKE SURE THEY HAVE CLEANED UP THEIR ACT, SO THEY DON'T SHIP THE ITEMS SO INADEQUATELY THAT THEY ARE RECEIVED BROKEN AND DAMAGED, AGAIN!Regards,Amy [redacted]

We apologize for any additional disappointment.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We regret the customer lost the Kohl's Cash used for Kohls.com order #[redacted], due to the order being canceled. As a gesture of goodwill we will send the customer a gift card for the applicable amount used on Kohls.com order [redacted]. We advise the customer to allow 10-14 business days to...

receive this via USPS. We apologize for any inconvenience.

We regret to learn the customer's credit card was used without his authorization. If the credit card used was a Kohl's Charge card, we ask the customer contact our internal Fraud Team at ###-###-####. If the credit card used was a third party credit card, the customer must contact his financial...

institution for assistance.

Our records indicate that the correct
amount of Kohl's Cash was issued. On November 23, $30.00 Kohl's Cash was sent,
via email, for the Kohls.com order ending in 9504, as the subtotal was $141.85.
Please know Kohl’s Cash is
earned on the amount you spend, after all discounts...

are applied
and before tax is applied. Since the redemption period
for the Kohl’s Cash you earned ran from November 26 through December 6, the coupon
is now expired. As such, we respectfully decline the desired settlement request.