Moore-Built Construction & Restoration, Inc.

We would like to thank you
for contacting Kohl's Department Stores.We regret to learn that the Playstation
4 was not available when you visited our store. We make every effort to ensure
that we have enough merchandise to meet the needs of our customers. However, on
occasion, an item may...

out-sell our expectations or we may not receive the
anticipated stock amounts from our vendors. In addition, please be advised that
the selection of merchandise may vary by store. Some merchandise may not be
available at every store and merchandise or promotional offers available online
at Kohls.com may vary from those offered in Kohl’s stores. In the case of our
recent Black Friday ad, we included a disclaimer stating that merchandise
specials were available while supplies last. Our products are placed in our
advertisements in order to alert our customers of the sale price of that item,
based on availability. This information is stated on the back of our sales
flyers.

The item that I ordered from Kohl's was received today. The id number for my complaint is ID [redacted].Thank you for your help.[redacted]

We stand behind our previous response.

Customer
spoke to our Corporate Refunds department today on 03/29/2016. They were able
to locate most of the customer’s purchases on her Kohl’s Charge and were able
to credit her in that manor.

We have processed a return for the missing items from Kohls.com order #[redacted]. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. We apologize for the inconvenience.

We apologize for the
disappointment. In compensation for the Kohl's Cash that was not issued, we
have credited 400 Yes2You (Y2Y) Reward points to the account, which accumulates
to a $20.00 reward. This will...

be issued, via email, on February 1 and be redeemable
through February 28.

I have sent the orders numbers already and also contacted kohls.com and they stated...

there is nothing they can do...even spoke with a supervisor. Again the order numbers are below.There are a couple orders and they are below: 7287700829- The  Men's Urban Republic Ballistic Parka was ordered in Medium...Packing slip said Medium price tag said Medium but the jacket tag read Large.  6478490270-  The Seven7 Speyside Women's Waterproof Duck Boots was ordered in a women's 10...Packing slip said 10...box said 10...but inside there was a women's 10 and a women's 8.Our daughter also got a vest for Christmas for her aunt...ordered in a large, packing slip says large but its a medium.  
Regards,
Jayme P[redacted]

As we sent out the Kohl's Merchandise Credit (KMC) on October 24, we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Yes I did receive Kohls cash for this transaction and it was spent on 4/14. However I would not have made this purchase if I knew Kohls had no intentions of delivering the product I ordered. I didn't contact Kohl's again until 4/28 about the whereabouts of the ring. It's not my fault I used the cash in that time. I was awaiting a ring that I was charged for in full.  Also why should I have to pay interest on something I never had. There is also no reason on why I should have had to contact customer service 12 times and that is not an exaggeration. I am being penalized for Kohls mistake. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

The customer
contacted us originally on April 1st, 2016, and stated she accidentally left
her jacket in a dressing room. Upon review of our customer's claim, we are
unable to confirm her jacket was located in our store. The store states they
located a jacket, but it was not the customer's based...

on the description
provided. The customer states hers was blue, the one located in our store location
was black. We did advise the customer to file a police report and contact
either her homeowner's or renter's insurance, to see if there was a possibility
they would reimburse her for her jacket. As a gesture of goodwill, we did offer
our customer a $250.00 Kohl's Gift Card or a $200.00 corporate issued check, which
she states she found unacceptable. We inquired with her to provide proof of
purchase, but the customer states she is unable to locate it. Please note
Kohl's is not responsible for lost or stolen personal belongings. If the
customer reconsiders our offer, we will be more than happy to send her either
the $250.00 Kohl's gift card or $200.00 corporate issued check.

It is unclear why the customer's Kohls.com return was...

delayed. We have processed a return for Kohls.com order #[redacted] on 01/25/16. Part of the return was processed back to the customer's Kohl's Charge account, and the remainder was placed on a Kohl's Merchandise Credit sent via USPS. We advise our customer to allow 10-14 business days to receive this. We sincerely apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...

this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They are working with us. To date they have delivered a TV of greater value.  To accomplish this they charged the new TV at the old price, but they still have not credited my account for the original order. Once that is completed, I will consider the matter closed.
Regards,
[redacted]

Revdex.com: Actually.. I contacted the business myself. Please send the $30 gift card promised to: [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohls has been informing me that my request has been processed since October of 2015, yet I have not received confirmation that I am unsubscribed.  I continue to receive conflicting information from everyone I speak to.  This is the worst customer service experience I have ever had.
Regards,
[redacted]

We regret the customer has not received their anticipated refund. At this time I am able to confirm we have processed a request for a new Kohl's Merchandise Credit to be sent to the address listed on the complaint. We advise the customer to allow 10-14 business days to receive this. We apologize for the delay and any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I've been  trying the number that I was given since January 19th and NO ONE answers some days I'm on hold for more than 30 minutes. To resolve this issue I would appreciate someone crediting my KOHLS charge card with the merchandise credit. If I was issued a check as I was told by the sales associate this problem would have NEVER existed!
If I need to speak to a corporate refund associate please call me at ###-###-#### since they don't answer the phone.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Lorraine [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have finally received my refund, though much later than Kohl's said I would receive it.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this matter is resolved, though with more trouble and time than it should ever have taken.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The complaint is that I am still waiting for a call back from a supervisor.  This has still not been resolved after 3 attempts on my own.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our records indicate we received her complaint through a different channel and have addressed her concerns.