Moore-Built Construction & Restoration, Inc.

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]  I feel that the way the situation was handled was a horrible inconvenience to me.  Between live chat, emails, facebook messaging and  calls to the post office  I have spent more than a couple of hours trying to get what is rightfully mine.   The delays are not fair to the customer.  I did my part.  I ordered, paid and that is all I should have had to do.  Now another delay waiting for this credit.  It has been over a month since I placed this order and I still have to wait to get what is owed me with no thought to my time or inconvenience.  Good customer service would have taken care of this immediately and not required constant follow up or me being asked to trace the package and call the post office.  It should have been refunded in full right away.  You failed to do things you said you would within the time frame you gave.  I am now stuck with a gift card to a company I no longer wish to do business with because of the way this was handled. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I had saved my delivery confirmation email from Kohl’s.com and in that email my address is full and complete.  Therefore, they are again, mistaken in saying that they did not have the full address. In response to the refund being issued, I have been told by their customer service department several times in the last two months that I should expect a refund within 24-48 hours; 3-7 business days; 7-14 business days. Each time after waiting I still did not receive said refund.  How do I know I will get it this time, and, if I don’t, do I have to fill out another complaint with the Revdex.com?  I should have already gotten my refund credited by now.  As far as the Kohl’s cash goes, they can keep it.  I don’t intend on stepping foot in one of there stores again.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please note I did not receive the package on January 22 as the Kohl's representative stated, I believe Kohl's delivered it to my local postal service to on January 22 to complete the delivery. I did finally receive it much later than promised.  Thanks Houston Revdex.com for your assistance.
Regards,
[redacted]

We apologize for our customers frustration. Our records indicate the customer returned jeans to the store on September 20, for a credit in the amount of $28.12. We have no record of the second item, Levis Flannel, being returned; however, as a courtesy, we have processed a credit for the item in the...

amount of $29.99.  A check in the amount of $58.11 will be delivered via mail to our customers address in an average of 7-14 business days.

As the sign states, "50% off Apt. 9 or Tek Gear
Cold Weather Gloves", and does not mention Nike socks, we respectfully
decline the desired resolution request.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I spoke with the manager last Friday afternoon and he said he would put Kohl's cash in the mail for me that day, as of May 19th (week later) I still have not received.  I don't think I will be going to Kohl's anymore, as they do not seem to appreciate their customers.
Regards,
[redacted]

We
deeply apologize for the frustration. However, per the request, we have removed
you from our mailing list. Please allow an average of 2-3 months to stop
receiving marketing mailers. Furthermore, to stop receiving emailed Sales
Alerts, click on the "unsubscribe" button at the bottom of any...

email from us.
When unsubscribed, it will take an average of 3-4 weeks to stop receiving emails
from us.

We are more
than happy to research our customer's concern. Please inquire with our customer
about the gift cards. We would like to know if the customer has them in their
possession, if so, can they please provide the numbers.

We have processed a refund in the amount $144.43 for Order 6981681487. This will be applied to our customers Kohl's Charge ending in 2761. Please advise our customer to allow 3-5 business days for this to reflect.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will consider this matter closed when I am credited the $70 in Kohl's Cash I am owed.  I recently placed Order# 4431776298 and would like the $70 to be applied against that order and back on the card I used to provide payment. Given that I have had no replies to my emails via Kohl's directly, I am only comfortable closing this matter through the Revdex.com since that's the only way I've been able to receive a response.
Regards,
[redacted]

Upon review of Kohls.com order #[redacted], the original
tender used was $97.41 on a Master Card ending in [redacted], and $50.00 on a Kohl's
gift card ending in 3278. When a return is processed when a Kohl's gift card is
used, the return will be processed back to a Kohl's Merchandise Credit....

The
customer's portion used on a gift card was processed back to a Kohl's Merchandise
Credit ending in [redacted].  If the customer still
desires the merchandise, our Kohls.com team has offered to honor the original price
paid. We hope this information was helpful.

We apologize for the disappointment. In compensation for the missing item, on November 15, we credited $12.99 to the VISA card ending in 0835, which will post in an average of seven days.

Our records
indicate we received her complaint through a different channel and her return
was processed on 07/22/15. We advise our customer to allow 10-14 business days
for the credit to appear on her Kohl’s Charge account.

Our records show a return for Kohls.com order #[redacted] was processed on 11/26/15. We advise our customer to allow 10-14 business days for the credit. We apologize for any inconvenience.

We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In addition, please be advised that the selection of merchandise may...

vary by store. Some merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. Regrettably, at this time the product is no longer available. We apologize for any disappointment.

We apologize for the inconvenience our customer experienced with their
most recent Kohls.com order. We can confirm our customer was refunded for her
missing item. A credit in the amount of  $13.87 was applied to the Kohl's Charge
ending in 3969.

Our records show a return for Kohls.com order #[redacted] was processed on 12/08/15. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not received any credit on the MasterCard yet. Also why did they issue a merchandise credit for the second order when I paid using my MasterCard? I would like the money back on my MasterCard.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Our records indicate that the payment method was not charged for the canceled order; however, there was a subsequent order placed with charges that are valid. Please also note that all inquiries made through the Revdex.com are addressed via the same channel. If they would like to speak to someone directly, they would need to contact Kohls.com, via phone, at ###-###-####. As such, we consider this matter closed.