Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
You lost my ring before when it was an ordinary ring with no value to me. No it has sentimental value to me and I honestly don't trust you enough to have you repair it. If it was "lost again it would be irriplacable to me this time. I want a refund. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and I am letting Kohl's.com know I have contacted Kohl's Store in [redacted], I spoke to one of the managers and she offered to order the chairs again, have one of her employees put it together for me in the store, take the chair from Kohl's.com back, credit my account, then sell me the chair again and take an additional 30% off.  This manager was AMAZING, I should of gone to them from the beginning instead of wasting my time with Kohls.com. Kohls.com should be ashamed of themselves and their lousy, non friendly service. Thank god for facebook, instagram, twitter and all other social media making it easier for us consumers to voice our bad experiences with these unfriendly department stores.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received a voicemail last week and called Kohl's back and left a message.  I also called the number in their previous response this week and left another message.  I still have not received any calls back and there has been no resolution.
Regards,
[redacted]

We apologize for the inconvenience the customer experienced due to not receiving Order 5133256380.  We did process a refund in the amount of $82.23 on the Kohl's Charge ending in 4845. Please allow 5-7 days to have the credit reflect on the customer's Kohl's Charge.

We apologize for the inconvenience this has caused. Our customer is able to reorder the correct item on Kohls.com. Once ordered, please have her respond back with the new order number, where we will price adjust accordingly to the amount originally paid on the initial order. In addition, she is...

welcome to return the incorrect item to any Kohl’s store for a full refund.

We regret the customer's BOPUS order was canceled. If the customer still desires the merchandise, we would be more than happy to honor the original price paid. We advise the customer to reply with the original order number, and the new order, and we will credit them accordingly. We apologize for any...

inconvenience.

We have partnered with sales audit once again and have confirmed we did process a $75.00 credit for our customer. They would need to contact their financial institution. At this point, we consider this matter closed.

We apologize for the disappointment. On February 2, we credited the full Kohls.com order ending in 8184. As such, $37.53 will be refunded to the VISA card ending in 1998 and will post in an average of seven days. Blue Kohl's Cash in the amount of $15.00 was also issued, via email, with a redemption...

period of 30 days.

We apologize for the frustration our customer experienced with online Order 6201907263. We have processed a return for our customer for the missing item. We applied a credit to the customers Kohl's Charge ending in 0187 for $39.81 and emailed her Kohl's Cash in the amount of $12.31. We also applied...

a $30.00 credit to her Kohl's Card for the inconvenience.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before send 
Revdex.com:
Thank you so much for your assistance! As of yesterday they were STILL denying my credit. I don't think this would have been resolved on my own. Thanks again!! I have reviewed the response made by the business in reference to complaint ID 11930394, and find that this resolution is satisfactory to me. 
Regards,
Janet S[redacted]

Our records show a UPS pick-up was scheduled for Kohls.com order #[redacted]. We advise the customer track the return with the following tracking number 1Z76A26E2699069292. The customer will be credited for the merchandise when it returns to our warehouse. We apologize for any inconvenience.

Revdex.com:
In response to Kohl's question, the answer is yes, I thought it was clear that I was trying to order a match to that chair.   response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I do understand that there was a mistake made by Kohls.  They had three opportunities to fix it but no one wanted to take the extra step to see why it was happening.  I was very much inconvenienced and I want the complaint to stand.  Not a happy customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] This unacceptable customer service is at par with Comcast. No one from the Kohls Corporate Customer Service Department has made any attempt to contact me as requested. This is not the first occurrence I have have had with this type of error on the Kohls.com website and have reported it to Kohls. I did not order the color "Sandstone". 
Regards,
[redacted]

Our customer has contacted reached out directly to our Executive Offices. We did advise our customer of our corporate refund policy and explained why she was issued the amount she was. At this time, we consider this matter closed.

We apologize for the inconvenience our
customer had with her rebate. Please note we will send the customer two $25.00
gift cards to compensate for the lost rebate. We also will send her two 30%
coupons as an invitation to shop with us again.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

For
questions regarding interest fees on the Kohl's Charge card, please contact
Kohl's Customer Service at ###-###-####. As such, we consider this matter
resolved.

We apologize for the inconvenience and the delay the customer experienced because of their rebate. We received confirmation that a $50.00 Visa prepaid card was mailed on April 23, 2016. Please allow a few more business days to receive.