Moore-Built Construction & Restoration, Inc.

We
apologize for the disappointment. We verified the Kohls.com order ending in
9478 was lost in transit. As such, on January 15, we issued a refund for the
full order in the amount of $60.49, which will post to the Kohl's Charge card
ending in 3104 in an average of seven days.

We apologize for the inconvenience our customer experienved in regards to
his Kohl's Cash. We have gone ahead and applied a credit of $20.00 to his Kohl's Charge
ending in [redacted].. Please advise our customer to allow 3-5 business days for this
to post.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I did the order and it went through and the credit card was charged, which it shouldn't have been until it shipped.  It still showed available on the website days after my order showing that it was available for purchase.  If at the time of my order it was out of stock it should have been cancelled and my credit card not charged and notified timely, not 4 days later.   A friend of mine ordered the same TV on 11/28 days after I did.  I understand the doorbuster policies but they continued to advertise and have it available for purchase for a long time after I ordered.  This is Bait and Switch I am wanting Kohls to either provide me that TV at the $399 price point or if there are not any then I would like a TV of equal or greater value for that price.   There are many people I have spoken to that have the same issues.  Products appearing available, credit cards charged.  Then the order cancelled. This seems to be the Status quo with Kohls and is very unethical.  When a product is sold out it needs to be unavailable for purchase and removed from their website along with the ability to order it.  If company's keep getting away with this practice without consequences they will continue to do it that way.   It states Kohls policy that credit cards will not be charged until the item ships. Had I known this, since I ordered before black friday.  I could have taken advantage of other sales, which now sadly I cannot due to the unscrupulous business practices done by Kohls.     Also I did a rebate for a Keurig in SEPTEMBER, it shows it is vaild and I should receive it within 30 days of 10/28/16 which I chatted with a rep who told me to give it more time to process.   This is just another example of Kohls unfair, unethical  business practices. I will take this further If I have to. 
Regards,
[redacted]

We apologize for the disappointment. On
January 15, we refunded the full Kohls.com order ending in 2691 in the amount
of $243.98, which will post to the Kohl's Charge card ending in 2808 in an
average of seven days. Blue Kohl's Cash in the amount of $20.00 was also
issued, via email, with a...

redemption period of 30 days. Additionally, a separate
refund in the amount of $20.00 was credited, in compensation for the
shipping surcharge on the damaged Kohls.com order ending in 1268, which will
post to the same payment method in an average of seven days. Finally, for
questions and concerns regarding credit reporting, please contact Kohl's
Customer Service, via phone, at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The value of the items has no bearings on the actions of the agent and as for the order, there was a $50 gift card (SCREENSHOT047) that would have covered the last version of the order. His negligent actions of erroneously entering the wrong CVV2 number when I stated the correct number is a result of further damage not concurrent damage as it pertains to actions after the order was made. The issue is not the order. The issue is that the agent continued negligence of putting in the wrong information and not clearly listening to the correct information. If it was wrong 3 times then actions should have stopped. As one who work with customer credit cards, my job have a SOP that states after 3 declines you cannot take that credit card as it may be stolen, marked for destruction or inactive which would not put the business in harms way. As attached I have given you a copy of the actions of the agent as he try to charge my debit card. If you need further proof I can forward the original email with the bank's representative's email address (SCREENSHOT048) that this attachment originates to show the validity of said attached document. I want to resolve this without going through other channels to resolve it.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Per our customer's complaint, a relative purchased the items, is the customer able to provide a receipt off of a credit card statement or bank information for the proof of purchase? More information is needed in order to resolve for our customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I followed their FAQ on how to handle lost Kohl's Cash. I took the receipt to my local store and they told me nothing could be done without the pin. This was on 10/2, the same day it would expire if I was not able to use it. I came home and sent a message to Kohl's. I received a very nice reply with an apology and instructions to place an order and I would be given a $10 credit once I sent my order number. I placed an order on 10/3 and sent the order number. Then I was told they would not give me a credit because I did a 'store pick up.' There was not restrictions on how much I ordered or how I had it shipped/picked up. I sent numerous emails simply asking them to honor their promise but to no avail. Once I said I was filling something with the Revdex.com, they told me to have the clerk at the store call them so they could walk them through how to give me a $10 credit. By this time, I've been jumping through hoops and was tired of it. I feel asking for my entire order to be credited was not asking too much. The order was less than $50 because I picked it up at the store. 
Regards,
[redacted]

We were unable to find the customer's rebate with the information provided. At this time we advise the customer reply with their rebate tracking number for further research.

Our records show a return for the jacket from Kohls.com order #[redacted] was processed on 12/22/15. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

Hello-I also just checked my Kohls account, and to this day, the only amount I was refunded to my Kohls charge is the $7.41. This is regarding complaint #11987344. [redacted]

As previously stated, our records show a
return for all provided SKUs from Kohls.com order #[redacted] were processed on
01/21/16. Returns for all the listed SKUs from Kohls.com order #[redacted] were
processed on 12/27/15, and 01/20/16. We advise the customer to view itemized
return information on My Kohl’s Charge online or view statements to verify the
credits. We apologize for any additional disappointment.

We apologize for the delay. On
January 23, Kohl's Corporate Refund Department contacted the customer, via
phone, and left a voicemail requesting the customer to return the call. As
additional information is needed before we process a refund, please
contact Kohl's Corporate Refund Department, via...

phone, at ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you so much for your help. Kohls gave me a full refund to my account.

We
apologize for the disappointment. As the Kohls.com order ending in [redacted] was
inadvertently packaged incorrectly, we issued a partial refund in the amount of
$18.01, on December 5, which posted to the VISA card ending in 4359. On January
5, we issued an additional refund for the other half...

of the order in the amount
of $43.73, which will post to the same payment method in an average of seven
days.

We apologize for the inconvenience, but the customer would need to provide proof of purchase information, as well as rebate information so we may research further on our end. The rebate would be available on our website, regrettably, Kohl's does not hand a rebate form to the customer at the time of purchase.

Revdex.com Response11/18/2016The store manager at the Wheaton location states he followed up with our customer. We just wanted to follow up to verify someone from our store reached out to her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohl's has made no attempt to resolve this issue to satisfy a loyal repeat customer. Over $15 in Kohls cash, they have fought me. Any good business who cared about their customer would see that this was kohls error and that I followed the policy. As if $15 is a dent in their pocket. They apparently pay employees to waste time answering Revdex.com complaints but cannot give a loyal customer a lousy $15 kohls cash over their error. If their response to this complaint is not testament to their horrible customer service, I dont know what is. I refuse to accept this response from them.
Regards
[redacted]

We
apologize for the disappointment. Since this order was placed when Kohl’s Cash was
not being earned, Kohl's Cash was not issued. However, because of the
frustration with the previous canceled orders, on December 9, we generated a
$50.00 credit to the Kohl's Charge card ending in...

[redacted] which will post in an
average of seven days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Had only 1 person promised to refund $170.28 plus $25.00 in Kohl's cash I would have understood an error. But 4 people made this promise demonstrating this was an acceptable remedy. Now all of the sudden it is not. It is not ethical or good business practice to promise something multiple (4) times and not follow through with it. After the credits they have applied there is still $42.43 needing to be refunded as promised 4 times and still need the $25.00 Kohl's cash that I was promised 4 times.I would like Kohl's to show that customer care is important and keep their word.Regards,
[redacted]