Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This link does NOT provide rebates for my products!
Regards,
Jennifer [redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In May 2014, I ordered a converse shoe, order # [redacted], the other never got delivered because it got lost according to Kohls customer service after I had made several call to them to inquire. In June 11, I ordered and paid for the same shoe with order #[redacted] to be delivered at the [redacted] Store. I was at the store on June 13 to pick up the shoe and realized it was the wrong size. I returned the shoe to the store the same day and ordered the correct size via phone call to customer service (from the kohls store). The order number for this is [redacted]. As you can see from the attached statement for June, there are three different purchases that matched the three order numbers mentioned above. I am yet to receive the refund for order number #[redacted] which was returned in store. The one for order number [redacted] was never delivered because it was lost in the mail. I think kohls screwed up the return and swapped them. As you can see from the statement for payment and credit, they labeled #[redacted] as a return to the store (39.97 plus shipping of 7.53). This order was lost and never returned to store, the other that was returned to the store was #[redacted]. Also, please note that prices are different for each other because the shoe price reduced due to sale and I had coupons to use for the last order.This matter is dragging forever, I spent countless hours on the phone trying to resolve this, each time I explain to them, they apologize and admit their mistake and promise to credit my account but they never do.
Regards,
[redacted]

We stand behind our policy, and previous response.

We apologize for the inconvenience our customer has experienced.  While in most cases out of stockmerchandiseis reflected prior to the checkout process, there are situations when an out of stockitemmay not be evident until the order picking process. This can be attributed to high order volume,...

damages, etc.  When anitemiscanceledbefore the orderships, the customer is not charged for thatitem.

Please
note that the gift card is in addition to what was already credited. On
November 30, the two candles were returned in the amount of $25.26, to the
Master Card ending in [redacted]. As such, we consider this matter closed.

We
apologize for the disappointment. As we verified the full Kohls.com order
ending in 4029 was lost in transit, we refunded the order in the amount of
$14.53, on January 2, which posted to the VISA card ending in 8220. Blue Kohl's
Cash in the amount of $80.00 was also issued, via email, with a...

redemption
period of 30 days. Finally, on January 5, our records indicate the boots were
returned to the Kohl's store in Nashville, TN, in the amount of $236.77, which
will post in an average of seven days to the Kohl's Charge card ending in 9101.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi Stacy. I rec'd partial check for $58.11 but original return value of both items was $66.71 so they still owe me the difference. Circled red on receipt. Thank you.
Regards,
[redacted]

Please apologize to our customer for the cancellations due to incorrect inventory. We do not want the customer to be penalized due to the cancellation. Kohl's will mail our customer a $10 Gift card. This should arrive in 7-10 business days.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The matter has been corrected.  Thank you.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have reviewed the response provided by Kohl's for order ending in 4949 and still disagree. $10.00 in Kohl's cash is not earned until a customer spends $50.00. These Levi jeans were $49.99 and therefore not eligible for Kohl's cash as I was $0.01 short. Further, no evidence of Kohl's cash certificate information and/or dates of transactions were provided by Kohl's to confirm their position. On the second returned item, (12/20/17ECOM RTN # 9449316148), Kohl's refunded me $34.47 for a pair of Levi jeans that cost $49.99. I have provided the E-Commerce return information requested and will await their response. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are more than happy to research our customer's concern. Please have our customer list the order numbers for the orders in question in which the Kohl's Cash was redeemed.

We stand behind our previous decision and consider this matter resolved.

We apologize for the customers frustration. We have processed
a credit in the amount of $57.87 to the Kohl's Charge ending in 9509.
Additionally, $12.00 of Blue Kohl's Cash was issued via email. We have
confirmed the old address has been removed from our customers shopping profile
to avoid...

issues like this going forward.

For security reasons we are unable to comment on why an order was cancelled; however, common reasons an order may cancel may be due to; how the customer attempted to pay for the order, the location to which they’ve chosen to have it shipped, and even the length of time the items have been sitting in the shopping cart prior to check out. As such, we consider this matter resolved.

On Tue, 15 Dec at 9:25 AM , [redacted] wrote:When will and how will I receive my $150.00 Kohl's Cash?  I haven't heard back from the Revdex.com or Kohl's in regards to this.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have attached a picture of the shipping information from UPS.  Kohl's claimed they delivered.  They clearly did not.  The package is lost and there is an exception on it.  How long will they continue to drag this on.  Please see the package was shipped on 11/21.  It is now a month later.  Also, the problem with Kohl's is that they do not give me any information, and there is nobody in their claims department that will allow a phone call through to them.   They make you call the Kohl's 800 number and speak to a customer service representative who can give you no information other than the claim department is working on it.  This is the first information I have received from them at all in regards to this.I think 30 days is too long at this point and now they want to drag on another 5-7 business days.  This is clearly bad customer service.  I plan to never order from this company again.
Regards,
[redacted]

Our records indicate that Kohls.com order #[redacted] was returned to the customer's VISA ending in [redacted] on 1015/15. Please allow 10-14 business days for the credit to appear on their account. We apologize for any lack of assistance the customer received from our Kohls.com customer service. Once again our records indicate there were no known system errors at the time the orders were placed. In addition, all of the orders were submitted successfully and did not have pending charges which would indicate there was no error on Kohl's part. If the customer's continues to have pending authorizations on her account we advise her to contact her financial institution. We apologize for any disappointment.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted].I will refrain from being satisfied until I actually receive the check, on or before Sep. 2nd, 2016.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Kohl's sent me an email saying they reshipped the broken items, but they sent the wrong items, they sent another item that was on that order, not the items that were broken.I did check and the items that were broken are still in stock.
Regards,
[redacted]