Moore-Built Construction & Restoration, Inc.

We apologize for the disappointment. We verified that a package from the Kohls.com order ending in 1406 was inadvertently packaged incorrectly. As such, on January 7, we issued a credit for the two missing items in the amount of $13.70, which will post to the Kohl's Charge card ending in 4104 in an...

average of seven days.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohls contacted me offering to give me a discount code (which is widely available on the internet), and either accept my return or pay for the alterations to get them hemmed correctly (since Kohls had removed the original hem). I find this solution completely unacceptable, especially after hearing that another friend of mine who had ordered the same pair of pants for the same event, also had the same alterations made to remove the hem (poorly I may add) and tag altered. I find this to be completely unacceptable, and Kohls needs to acknowledge that this business practice is unacceptable and to provide the proper compensation for our trouble and the inconvenience that this whole ordeal has caused.
Regards,
[redacted]

We apologize for inconvenience the customer experienced due to the delay in processing his rebate. Upon review, we can confirm a prepaid $50.00 Visa gift card was processed on April 23, 2016. Please allow 7-10 business days to receive via mail.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is a different answer than I received from Kohl's (a printer error? really? If it was a printer error, why was nothing done until I contacted the Revdex.com?).  As I do not yet have this refund, and do not believe that they actually did mail it on January 26th (when I spoke with a representative from Kohl's, I was told that they didn't know what happened to my refund, and that it would be another 1-2 months while they "looked further into the matter").  This matter is not resolved until I actually receive my refund.  
Regards,
[redacted]

We regret the
customer's Kohl's Merchandise Credit (KMC) is coming up as invalid. At this
time we advise the customer to provide of copy of the accompanying receipt of
when the KMC was issued for further research. We apologize for any
inconvenience.

We regret part of the customer's order was damaged. At this time we advise the customer to reply with their BOPUS order number as well as the damaged SKU/UPC information for a credit. We apologize for any disappointment.

We regret to hear the customer received the incorrect items in her recent Kohls.com order. At this time we advise the customer to reply with the missing item information for an immediate refund. We apologize for any inconvenience.

We stand behind our previous decision and respectfully decline any additional compensation. As such, we consider this matter resolved.

Our
records show a return for the missing item from Kohls.com order #[redacted] was
processed on 12/22/15, back to the customer's Discover ending in [redacted]. We
advise our customer to allow 10-14 business days for the credit to appear. We
apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As now publicly documented, Kohl's failed to properly address/acknowledge the complaint. The original complaint outlined an in-store pricing dispute, and rather than offering any true solution or explanation, Kohl's provided a false "canned" response regarding their purchasing department --- completely unrelated to the issue. I trust the Revdex.com is able to comprehend and reviews the comical responses from the business. Regards,
[redacted]

We apologize for the inconvenience our customer experienced with Online Order 4139502433. Unfortunately, since it was a not a Kohl's error, the customer is responsible for the package. As soon as the order confirmation is generated, it sent to our customer and on that confirmation it displays the...

details. There is only a 30 minute timeframe to update an order. https://cs.kohls.com/app/answers/detail/a_id/57/session/L3RpbWUvMTQ4MTIw...⇄

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Although this is not the resolution I desired, as I do not wish to have to shop again, I will accept the resolution from the business. My desired resolution was to have my account (Kohl's charge) credited for the $35 due. I do not wish to make another special trip to Kohl's, as the past two trips were out of my way also, but I will accept the resolution offered. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the inconvenience and frustration our customer
experienced with online Order [redacted]. We have processed a full refund for
$14.97 which will be applied to our customer Kohl's Charge.

We apologize for any disappointment and confirm a full refund was issued on January 6, 2015. We ask the customer allow an average of seven days to receive the refund on her end.

Upon review of our customers Order 5817239127, it shows the order was placed for color sandstone. If our customer has a order confirmation showing the color dove, we are requesting the customer attach it. We see no error on Kohl's end.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. They did not mention about money which was disappear after return and kohls cash . 293.60 USD ( returned amount received was 240.10 +50 USD kohls cash deduction still 3.50 USD missing in transaction) & $261.84 (219.04 Returned amount received was 219.04 +40 USd kohls cash , still 2.80 USD was missing in transaction )
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have processed a return for Kohls.com order #[redacted] on 11/11/15. We advise our customer to allow 10-14 business days for the credit. We apologize for any inconvenience. Additionally, we advise the customer to update their shopping profile before placing any future orders. We apologize for any...

inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Charles [redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I thought my merchandise card had about $140. I would like to have that amount credited back. However, the card was compromised earlier, so I would also like to have replacement card mailed to me. 
Thank you very much for taking the time resolving my problem.Warm regards,
[redacted]